Delivery team friendly and polite. Care taken with delivery and installation. Kept up to date with delivery and came earlier than stated. Love my new sofas

The whole experience from purchase to delivery has been professional and efficient. The delivery guys were particularly good.

I was so impressed with Glynn my delivery driver. He was prompt, reliable and above all threw in many compliments. Made my day. Thank you so much Glynn

Liane from Wakefield SCS was very helpful, we weren’t too sure what we wanted so gave some advice on what was available. Liane was around and answered all our questions and we we very impressed with her knowledge. We ended up buying 2 chairs instead of a 3 seater sofa.

The two delivery men were great. Delivered on time with updates and they handled the sofa with care when putting it together for me. Very happy with my delivery. Thank you.

Correcting delivery, very careful when bringing into our house and assembly of settee making sure it works and Ithat i am happy with it

first class service, with the delivery team, quickly assembled, 10/10

Our sofa turned up damaged so we had to wait a further 3 weeks for the repair. During this time we wernt given anything to use whilst ours was repaired. We havent received the leather care kit which we also paid for.

The communication and organisation has also been very frustrating.

We called into the shop today just to have a browse at the sofas. The staff were very professional and friendly as well as helpful. Overall we were very impressed with the service we received. So impressed we bought a beautiful sofa. Thank you Manny and his manager for your advice. In fact we now have no need to go to Birstall.

I ordered two, two seater sofas, I received no invoice or payment information, this is 4 weeks ago.
Went into Wakefield store and the assistant could not find my order, muttering something about changed system, asked me for the order number (see above) eventually found it, then the number on a piece of scrap paper and handed it to me,
Never have I come across such disregard for customers, and I still have no invoice. Rubbish

We arranged delivery as we received text message to arrange delivery.
Then received another text message saying that half portion hasn't arrived so we have to cancel delivery date.

I spoke to store few times they didn't give me any clear answer at all and 2 weeks later they didn't give me positive response either.

1 week passed for the delivery date still no answer.

Excellent service from the 2 young lads who delivered my suite.

Purchased a sofa in September 2024, upon arrival the cup holder was broken. They came out to fix this 2/3months later. Then the recliner has broken in March 2025, engineer came and diagnosed parts. Waited 14weeks (July 2025) for parts, the engineer turned up and said the parts were the wrong parts and he needed different ones. We are now waiting another 14weeks for parts for our recliner to be fixed, and our cup holder has also broken again. Would not recommend this company at all.

Excellent professional service from start to finish

Having previously experienced negative dealings with management & customer services, we would like to express our gratitude to Shak at the Wakefield store for all his advice & assistance by doing exactly what he said he would do & keeping us informed from placing the order to delivery.

Thank you for the delivery! It was delivered with care! It was efficient! All rubbish was taken away. They checked it was the correct order. I’m amazed they got it in- they did a really good job!

Great customer service from manny very informative about the different sofas and the fabrics for the sofas. Offered us a drink whilst we were in the store. When making our purchase he went through everything thoroughly.

Quality and colour very nice unfortunatly1 of setees wrong size delivered. I have to wait anither 8 weeks for correct one delivering.

Visited the wakefield store today and found the staff at first ok but didn't even give me chance to look around on my own
Then found a sofa I liked but timescale were 3 months which I could wait that long.

So spoke to store manager and found him rude and not helpful.

Will be be visiting again.