The staff let you look around but said they are there for you if needed plus when we did find one they were very helpful explained things too us and was very true full on deliver said it could be later then he said and I do like honesty so you know what to expect I give the young boy who severed me 10 out of 10

The delivery crew were on time and very helpful.

Very good service. Lovely sofa. Men arrived very promptly and were very efficient and friendly. Sofa was up in no time. All in all, a great experience.

Arrived on time. Very professional and tidy. Was much quicker than i expected. Excellent service.

We where greated nicely and he explained how the fabrics work on your sofas and then he left us to have a look around until we where ready which we nice as I do not like the hovering.

Adele was really helpful on the day . We haven't yet received our delivery so can only comment on the service which was very very good :-)

The guy in the Tunbridge Wells showroom was really knowledgeable, friendly and really helpful. The whole ordering service was clear and informed. We were contacted throughout the wait which was a couple of days earlier than they expected. We were able to change the delivery day easily when it didn't suit our needs. The delivery system gave us a rough idea of delivery time and we were able to track Chris and Mark in their truck throughout the journey. They phoned us personally one hour before the arrived. They were friendly and efficient in bringing in our two sofas and chair and took all the packaging away. We are really pleased with the new furniture, only three days in and hope we continue to be serviced and happy for a lot longer... So all good so far.. thank you.

Friendly and knowledgeable staff, relaxed layout of the showroom

Staff very helpful,no hard sell. I was able to take my time with advice that I appreciated. Only disappointment which is no fault of your own is that delivery won't be till August. Well done Poltronesofa

Staff were very welcoming and informative.
Our only negative was that the quote we had been given which we were told was valid for 10 days was not valid 3 days later. This feels very dishonest

Good choice and helpful sales guy

Very good customer service, great help when purchasing. Good communication and a lovely sofa.

We initially visited the Tunbridge Wells store to find what we wanted. Taz helped us and we got a quote to go home with. The following week we returned ready to order, this time we were assisted by Adele who was very knowledgable and processed our order.
We are now waiting for delivery. Your products are amazing and there is no hard sell from your lovely staff.

Excellent service delivery on time very polite helpful service

Helpful patient service in the store.
Sent wrong sized delivery vehicle. When purchasing you are asked to confirm if a Dustin lorry size fits up your road. I did because it does. But they sent a larger lorry on the day of delivery which wouldn’t fit up my street so couldn’t deliver on day planned.
The store were very apologetic and rearranged delivery within 5 days so I was pleased with that.
2nd delivery date all went smoothly.
Product is great and very pleased.

Responsive and informative staff member, lovely manner, engaging and very helpful.
Visited Tunbridge Wells store, lovely lady served me.

They gave step by step information keeping in touch and easy to see tracking. Very impressed by the efficiency.

There English was poor to non existent. As they wheeled the settee up the drive they let it hit my new car although there was plenty of room and I’d offered to move it . They assembled the settee and left it in the middle of the room , I had to get neighbours in after work to help me move it into position .

Very knowledgeable staff who advised on the right sort of fabric that would be hard wearing. Fantastic support from Nathan throughout the process. Can't wait to receive our sofas!

Straight talking Sales person no messing about excellent quality of product
If you really want top quality You have to pay just a little bit extra
Impressive guarantees and maintenance support program