Resham was very helpful in helping us make our purchase. He was very knowledgeable about the available products and gave us all the assistance we needed.
Not at all overbearing, but attentive when needed

Excellent communication and I was to able to track delivery on the day. The guys were friendly, polite and efficient and they removed their shoes while carrying items into the house, which I found very impressive!

I’d give it zero stars unfortunately 1 star was the lowest I could give it. Had sofa delivered on 09/12/25 recliner broke on 10/12/25, barely lasting 24 hours. Customer service is nonexistent, Mark the Store Manager was completely uninterested in helping and advised customer service can take up to 72 hours to respond, the sofa didn’t even last that long. If it’s taking 72 hours for customer services to respond, makes you wonder how many faulty products they are shipping out. Sounds like customer service must be overwhelmed.

Rahmia was so pleasant, she explain everything in great detail. Showed us all the different materials and colours, made sure we understood everything.
Can't fault anything about the deal.
Thank you 😊

Great service from Resham at the Telford store. Made the purchase of our sofa easy and informative. Answered any questions we had and helped us find our favourite sofa.

New owners of SCS seemed to have transformed the company for the better. Show rooms look miles better and the sofas higher quality.

Thanks again Resham :).

Rahima did an excellent job recommending the types of sofas. She was very helpful by showing us each one with all the pros and cons. She showed us the sofa bed and the variety of colours available. Overall had a great experience and would highly advice anyone to buy a sofa from this store due to its great quality.

I have been looking for a sofa for my new home for some time. I found exactly what I was looking for in SCS I wanted a corner sofa that would fit into my lounge but wasn't too big. Resham who served me was able to show me two sofas that were just right both had electric reclining seats and both had high backs and would fit nicely in my lounge. There was an amazing choice of fabrics and after some some deliberation I chose a fabric and the sofa that I felt was the most comfortable and would fit in my new build home. Resham was very helpful he made me a coffee whilst I made my choices and the whole process of buying my sofa was made easy. I can recommend SCS

We received amazing customer service from telford store. Rahima was very professional. The sofa we originally wanted was to big for our house. We also got the help from Mark who helped customise the furniture to help with measurements and unfortunately it wasnt suitable. Rahima was able to put us in the right direction for something similar which was perfect for our home. Thank you to Rahima and Mark for your amazing and professional customer service. You both went above and beyond for us

Really good information up front of the delivery date by SMS.
Tracking the location of the delivery and telling me about eta.
Delivery guys were very good.

Prompt and efficient delivery by Carl and Marc. They took great care when manoeuvring the sofas into my house and set them up in the lounge. Very happy with the sofas, they look great.
It was great checking the tracker's progress before delivery.

The 2 sofas we choose are perfect, the sales assistant could not have been more helpful, but the best thing was that they were delivered over a mouth early.

Very good quality, fast delivery,nice people,great service

We were kept informed of our delivery time by email and text and then contacted by the delivery team to give a more precise time. Delivery and organisation was excellent

Rahima was attentive and knowledgeable. No pressure and lovely customer service.

From ordering to delivery SCS have been great, the in store experience was friendly and efficient, the staff were very informative. The delivery team were brilliant, they were friendly and very careful when delivering the sofa, they took all packaging away and set up the sofa. I am very impressed with the whole process and very happy with the sofa we ordered

Rahima is an absolute asset to this store, shes brilliant! She is very knowledgeable and she gives you time to look it over and decide which we loved. She also has a lot of patience and has a lot of time for her customers. We are very happy with our purchase!

Excellent service from Rahima , struck a lovely balance of being both attentive and knowledgeable without being pushy .

We went to our local Telford branch and the lovely Rahima was very helpful with our list of things we needed from our sofa. She went through all the choices, showed the extras we wanted and let us try them all out without rushing. She was very pleasant and very thorough. We had a very good experience with our visit. Cannot wait to get our sofa now...

Excellent service by Resham, very friendly guy, went into great detail about every sofa that i looked at, was very helpful with any questions we had. Highly recommend this particular scs store

We were sofa looking today just to get an idea of what we wanted with no real intention of making a purchase,
We had popped into one sofa company but nothing really appealed.
Then we came into scs the store was spacious and felt comfortable, we were greeted by Resham who was very polite and gave us a quick talk about the shop he said enjoy your visit and take your time looking around and left us to it.

There was so much choice in sofas and material we came across a sofa and cuddle chair we both liked we needed help Resham was on hand to show us different materials and colours we could have.

We felt very comfortable with Resham he was so helpful and spent time with us without being pushy and overselling with Reshams help we decided to make a purchase which we know we will enjoy.