I visited the Telford store and Rahima and Ray were fantastic. They couldn't do enough to help us and made sure we had all the help we needed.

The second I walked into the scs store in Telford I was aggressively approached by the young sales boy. Upon his initial approach he was very aggressive telling me that I need to buy today, he then went away and came back seconds later again in a very aggressive manor. He made me sit on multiple armchairs that he wanted me to buy, none of which were any good for me rather than asking me what it was that I needed. This is not acceptable he clearly just wanted me to buy something for his own benefit and commission. This is not on, please consider who you have working in your stores this sales boy needs to learn how to treat people with respect. I will not be returning to scs Telford

Resham was very very polite, helpful and knowledgeable. He showed us various chairs and two seater recliners, no pressurising us at all . We were happy with our choice and very excited to take delivery.☺️

The items were originally scheduled for delivery in mid-March. However, the delivery was unexpectedly rescheduled to mid-April, only to be cancelled the day before. This was particularly inconvenient as I had invited guests over for the first time since purchasing my home. As a result, I had no choice but to take everyone to a restaurant.

When the items were finally delivered, I was disappointed to find that one of the sofas appeared used or worn. Additionally, the other sofa was delivered with the wrong legs — I had specifically ordered metal legs with wheels, but instead received wooden legs.

Trying to get in touch with customer service has been extremely frustrating, as it takes an unreasonable amount of time to get connected over the phone.

We ordered a 3 seater recliner and a footstall with Resham, great service,very helpful, we weren't pounced on as soon as walked in, we were able to walk around and Resham was very helpful, left us alone when we wanted to be. We thought the sofas were better design and material than their competitor next door, the Italian leather is lovely. We ordered our sofa very quickly, no hassle. Definitely go back again.

Great range of sofas to view a sit on
to try prior to purchasing.
RAHINA your sales person was very
helpful with the information about the product and delivery, sofa protection was offered and accepted.
We were offed drinks while we checked through your colour options .

Told delivery would be Wednesday, no phone call, no email, I spent 2 hours on the phone and still didn’t get through. I had to go into store next day to be told it wouldn’t arrive now until Monday. Not even an apology. Total waste of a days holiday.

Faheem was very attentive. He gave me and my sister plenty of time to choose the right sofa and chair for my new flat.

I went to ScS with my family to purchase a sofa for my sister. Faheem the Home Advisor was an absolute gem, he had helped my sister and mum before was so great, he was very friendly and really helped us get the sofa we wanted. We wouldn't of brought the sofa if it wasn't for him, very good at his job and knows his stuff.

I recently had the pleasure of receiving service from Rahima at SCS in Telford, and I must say, the experience was exceptional. Rahima's professionalism and dedication were evident from the outset. She took the time to understand my needs thoroughly, ensuring that every aspect of the service was tailored to meet them. Her attention to detail and commitment to excellence made the entire process seamless and enjoyable. I highly recommend Rahima at SCS in Telford for anyone seeking top-notch service delivered with genuine care and expertise.

I am writing this review on behalf of my in-laws who are here with me but do not have an Trust Pilot account to input themselves . They purchased a pair of sofas in store in Telford. Both have faults. They have been emailing for support since January 2025. Scs are stating the order number provided is not recognised. Surely there is a record of delivery from their address. We have bank statements of the money being paid to Scs, all £2400 of it.
My in-laws are in their 70s and not of significant means. They really saved for new sofas and now they are being fobbed off when trying to fix faulty and poor quality items.The number to ring does not answer and emails not responded to. This is really awful customer care. Reviews of this company on facebook are shockingly bad. I am going to contact Trading Standards

I was happy with overall experience, all my questions were answered. Person taking care of us was really helpful

Excellent service. Very helpful. Unfortunately a VERY LONG DELIVERY TIME.

Resham at the store was very helpful.

We had a great experience at the Telford branch of SCS. We had Resham looking after us and his approach was spot on. He greeted us on arrival, gave us a quick brief on how the store was laid out and how the information cards worked, then left us alone which was brilliant as we don't respond well to the pressure sales techniques employed by other companies.

Once we found our sofa we had difficulty choosing a colour so, as we lived local, Resham found an old sample file for us to take away to match the colours with our carpet etc.

We then went straight back to order the sofa. Resham was very thorough and checked everything as we went along.

Over all, a pleasant experience.

Very pleased with my experience from start to finish with ScS Telford. Faheem was very good at finding in the shop exactly what I was looking for and for a very good price. He was a confident and knowledgeable young man. The delivery was a very good experience too. From being able to track how far the delivery team were from my home to being very experienced and respectful the delivery was quick n fuss free leaving no packaging behind. From start to finish it was only a matter of 9 days.

From start to finish a very smooth process.
Professional, knowledgeable & helpful

Steve & mark very respectful of my property and answered all my queries! Courteous, helpful staff

Sales person was informative and on the ball with knowledge about all of the items we were interested in