Was on time the two men were very helpful put everything together with no fuss it. Completely painless from start to finish.

Mohammad was very informative and helpful. Will definitely recommend his service if families and friends would like to purchase sofas ar SCS

Purchased an end of line two seater sofa and a matching chair from Staples Corner store.
Mucked about on delivery from store agreed timings, ScS wanted to use third party (mates?) with store cancelling my delivery fee 72 hours later (£119.00 credit card) and forcing me to use cash in hand of £110.00 ????? Very dubious.
This meant I was away when items delivered late to wifey.
On my return, I discovered one of the item's seat pads (the single seater chair) had been "swapped" out for an inferior one made of lightweight fibre (this pad was for a three seat sofa from an cheaper range and labelled as such)....there was no ambiguity about it, as I unzipped the chair seat in- store at purchase time and saw what was in there....Firm foam pad (a buying choice requirement)
Several mails online about this went unanswered over eight-nine days, so returned to store with my evidence (namely photos showing a completely different item model on the interiors)
Manager dismissed this out of hand saying our word against theirs, they had no counter proof themselves to the contrary and no CCTV of the whole episode at purchase time ( testing it, sitting on it, looking at interiors etc) quelle surprise. Not interested in the evidence we had submitted or the balance of probabilities argument- who on earth buys two MATCHING identical items from the same range where one is markedly different to the other on a key specification?....only a complete and utter eejit.
We are talking about a bit of dense foam here that they implied we were trying to "thieve" after the sale or nefariously "upgrade" .....Jesus wept!

Credit card company has told us to reject the whole order (an escalation) over what we originally sought- a swap back the standard cushion for the range , same as the two seater we had bought on the day and tested and seen instore.
We await pick up, following a formal letter of complaint now sent to HQ and the Ops Director Mr. Steve Carson. Failing that, will run it by the Furniture & Home Improvement Ombudsman for a considered view.

Update:
Just heard back from the Actual Manufacturer LEBUS Upholstery- Who confirmed that the range Purchased never ever shipped with Fibre Seat Pads as an option or downgrade. Also supplied useful Information (in case of ombudsman/small court claim) about the Fibre Pad seat I did receive-which is at odds to what the Manager Carl told us when "challenged"
Thankfully, I recorded this conversation.

Strange, how the replies
from scssocialmedia team, only come now when the REVIEW goes up, and after being told "matter closed"

Josh Sent details, yet no acknowledgement as yet 48 hours later, seems that ScS only gives a stuff when bad reviews go in and only then mere lip service to make it look like they can be bothered.

Sale Invoice: S0058-1000192090

With that Invoice, you can do the legwork into the complaint and issues raised.

I bought a sofa from SCS that arrived in not great conditions. I contacted customer service numerous times via email and never got a response. When I tried to call customer service, I used the option to be "called-back" as the waiting time was very long, again, I never got a call back!!! Don't buy sofas from this distributor, it's not worth it.

Very nice and polite Mike and G-Dori delivery crew from MDA.. All the best..

Delivered my sofa bed quickly and efficiently despite difficult parking on my road

The service

Our visit to SCS Brent Cross was a success even though our two settees (double recliner) will be different colours. Assistant was patient and very helpful (we think his name was Tony)?

Antonio and his manager were brilliant.! Helpful and attentive I would definitely recommend both of these guys if you are looking for a new sofa.! Thank you Antonio 👍🏻

Lenos was so helpful in finding the right combination of chairs and sofas in the right design and size. He also helped us get a good price. We are looking forward to the furniture being delivered in May.

Jaquan and Mohammed were lovely. Best go on a weekday to order, my husband and I looked around on a Sunday but ordered on a Wednesday and the experiences are very different. We arrived an were offered a drink while walking around, once we chose the sofa, Jay sat with us going through a credit plan and each step. The first system didn't work by Mohammed was on hand to help with the back-up. While waiting we chatted to both of them and went on our way. Looking forward to our sofas!

Ordered for delivery 27th December only to chase up 31st Dec and note to say delayed until 12th Feb - no communication to advise or reason - only out of your control. Very very disappointed with service and extremely delayed delivery, no offer of compensation or apology. Will not be recommending yourselves on this basis.

Delivery men were on time, kept me up to date with time of arrival. They were professional and polite. Very happy and no complaints at all

I found my experience very well. The gentleman whom I met was extremely helpful and understanding. I returned the following day to finalise my choice and he simplified everything for me. All told I have no regrets.

Great service so far very helpful kind courtesy and efficient
Mo was excellent

The store assistant was very helpful, giving me all the information I needed

Absolutely disgusting!!! Would NEVER shop in there again and I will be telling all my friends and will be putting it all over social media!!

This company is doing very well keep up to good work

Great service, Daniel was really good and gave us all the information that we needed when purchasing our sofas