Buying our sofa was great from start to end. On looking around we were helped by the staff member (John) but never was there any pushiness. On our second visit to order again the staff were great. Delivery was only a week later than first told but wasn’t a problem and the delivery men were great. Love our new sofa and very pleased with the service

Very professional from the start all for very welcoming and friendly staff that delivered were punctual and friendly from buying the item to delivery couldn't ask for more

We found what we wanted after many months of searching.

Very good service and speedy agreement on the finance.

We were kept informed of the delivery date and time and the installation was carried out by friendly competent staff. We are very satisfied with the service provided.

It was a great and quick service.

Very helpful with getting sofs into lounge

The delivery guys were on time, efficient, friendly and took all the packaging with them. They only took 30 minutes to put the suite together. Brilliant job.

Good, well timed communications, easy updates of delivery time via mobile phone, plus call from delivery lorry when five minutes from delivery.
Very polite delivery team who swiftly installed the sofa and armchair.

the sale assistant was very nice and friendly. He did not rush you and listen to what you wanted.We was told the sofa and two chairs will take three months to make.Three months later bang on time we had a text massage saying it was in the depot. The day of delivery was told what time slot we had , and then about half an hour had phone call what time they will be there. A polite call. Two delivery men and the job was done. Avery quick friendly delivery with out any problems. Thank you and very pleased with the sofa and chairs.

Mostly our experience buying a sofa from your store was positive. We were certainly helped and all questions answered.

The only negative comment would be we were followed around quite a bit, so felt over powered, in the end I asked to give us some space, which of course he did.

All in all though the experience was good, I would give the review 4.8 overall.

Delivery was on time and the men were very efficient and polite. We’re very pleased with the product.

Furniture was damaged when it arrived and this was annotated on the delivery note. The driver took photos and said he would report it. I phoned Poltronesofa straight after and got a run around before Karen said she would pass it on and then advised that to make a warranty claim I had to use the online portal. Even though I disagree that it is a warranty matter I made the claim but 3 working days later have still heard nothing from anyone.

The crew came in and just got on with the job ,no messing around
JOB DONE

The staff in the store and delivery were professional.
It was helpful that we were able to track the progress of the delivery team.

Great service in store, the gentleman was very helpful. Great communication about delivery date and time, then the guys that delivered were quick and polite. Good experience all round

We were offered help when needed made comfortable when given necessary information and not pushed making any decision when we needed to do further checks to decide if the sofa we liked would fit when delivered.

All the staff very friendly and helpful ,nothing was too much trouble and a special mention to Chris in the Hedge End branch he was very thorough ,and I hope the same will be when the furniture will arrive, Many thanks to all at The Hedge End Branch

Our overall experience was pleasing and very saticfactory from start to finsh.
The sales people in store were very pleasant and helpful. We where able to track our order from start to finsh through the App and the delivery date was as aggreed.
The delivery guys where very polite and efficient.
We would definitely recommend to friends and family.

The drivers were friendly and polite