Amazing experience, clean showroom, drinks and gift bags offered and everything was fully explained to us from start to finish, advice and opinions offered too as it is our first sofa. Gerald at poltron in the Sears retail park in Shirley was fantastic and incredibly helpful and friendly, a massive contribution to us picking poltron for a sofa.

I walked into the store on Friday 22 May and Gerald and Fabio were very welcoming. Gerald served me and was very friendly helpful and knowledgeable. I have ordered 2 new sofas.

Very warmly welcomed in the shop, great customer service.

Marcus & Paul were very efficient & friendly with our new sofa delivery on a very hot busy Friday. Thank you.

Very nice customer service. No pressure and left us alone to go round the store.
Very helpful when we did choose .
Plenty of choices in store.

Apart of the waiting for the delivery date the rest of my experience with this company has been great especially the staff at the store in Solihull.

Didn't feel pressured,the guy who dealt with us was extremely likable .very helpful. A very nice experience.

Being left , to look at things by ourselves until we wanted help.

Delivery men was very friendly and helpful

Trevor was amazing - helpful, friendly & professional. NOT pushy which is refreshing

Time to delivery was too long

The staff were very helpful in assisting us to choose the right sofa for our living room space. They moved the sofa around in different ways to help us better understand and visualise how it would fit in our home, which was extremely helpful in making our decision. We are very pleased with their support and excellent customer service.

We had a lovely Assistant to help us with our purchase. Very personable and professional.

Great seevice
Friendly staff

Great customer service, ordering was easy. Sofa delivered before the estimated date. Had to change the date they offered but it wasn't a problem. Delivery company kept us informed every step if the way, and provided a 5 star service

The sales assistant Gerald was very pleasant and happy to answer any questions.

We were greeted by Trevor at Your Shirley branch last Wednesday 29 April 2026. He was very helpful showing me what I was looking for and the fabrics I had in mind. It didn't take me long to decide what sofa and chairs I liked. Trevor answered all my questions about the styles and fabrics and it was easy to make my choices. I had no intention of buying that day, only looking but I was so pleased that I had found what I was looking for so easily. I had to phone Trevor back later that day to change the size of the sofa as I originally chose a 3 seater and I needed a 2 seater. Trevor was a breath of fresh air very happy and jolly and the whole experience spending my money was very enjoyable.

We went to the Solihull branch and were greeted by Fabio, we tried the various sofas and combinations and whilst looking at the leather samples we noticed a lovely reclining sofa, chair and pouffe in leather that had been reduced in price, we tried it out and being told it could be delivered in 2 days(at a cost) we opted for the set, and it was delivered as promised, very pleased with the service, and Fabio was great, and made us a lovely espresso whilst we sorted the payment, 5* highly recommend

Very helpful with choosing our sofa