We had the best customer service at the lady bay retail park, allowed to leisurely look around no hard selling/ pushing, just on hand when we needed them. We picked our sofa and Glenn was super helpf... See more
Location
Switch locationUnit 1 Lady Bay Retail Park, Meadow Lane, NG2 3GZ Nottingham, Nottinghamshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Honest friendly staff who don't 'push' when selling! We had a brilliant experience and got exactly what we wanted. Would definitely recommend! Thank you Glenn and Tim!!
I didn’t realise the Nottingham SCS was an outlet for ex display but this turned out to be a bonus for me. I managed to find two reclining sofas at a cost of just over two thousand pounds. Perhaps not... See more
The salesman at lady bay retail park. Was polite helpful and knowledgeable. He did however hover a little when we needed some consideration time. I would also like to point out that having agreed... See more
Company replied
Company details
About Poltronesofa - Nottingham
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Unit 1 Lady Bay Retail Park, Meadow Lane, NG2 3GZ, Nottingham, Nottinghamshire,, United Kingdom
- 0115 943 8980
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience and great staff
We had the best customer service at the lady bay retail park,
allowed to leisurely look around no hard selling/ pushing, just on hand when we needed them. We picked our sofa and Glenn was super helpful, sorted everything for us and a rug and coffee table. Why not! And a speedy delivery. Hope that his salary reflects his great customer service! If not pay rise or promotion. Thanks so much Glenn you were brilliant and a credit to the company.
11 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff was very helpful
8 July 2026
Reply from Poltronesofa - Nottingham
Ciao Michael,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and that the Staff were very helpful in Store.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many Thanks,
Lauren - Poltronesofà at ScS
Social Media Team
Fantastic shop!
Honest friendly staff who don't 'push' when selling! We had a brilliant experience and got exactly what we wanted. Would definitely recommend! Thank you Glenn and Tim!!
5 July 2026
Tim & Glenn were extremely helpful
Tim & Glenn were extremely helpful and accommodating, Thank you!
27 June 2026
Unprompted review
Great service
Great service. Friendly, polite staff. Fair prices. Very happy.
22 June 2026
Unprompted review
I love my new sofa 🤩
I love my new sofa, it’s amazing, would highly recommend getting a Poltrone Sofa, friendly sales person, delivered as agreed, 100% happy customer.
8 June 2026
I found them very friendly and not pushy
1 June 2026
Excellent choice of discounted furniture.
I didn’t realise the Nottingham SCS was an outlet for ex display but this turned out to be a bonus for me. I managed to find two reclining sofas at a cost of just over two thousand pounds. Perhaps not the exact colour we had in mind but now that they’re in, the blend in perfectly with the decor and we are totally happy with them. Tim, the sales guy was not pushy and was happy for us to come back another day but we found what we wanted at a price considerably less than we were prepared to pay. The delivery guys were great and made sure everything was installed and working having easily coped with the difficult access and tropical heat. Definitely the most comfortable furniture we have ever bought.
20 May 2026
Great service
Tim was great. Very friendly and helpful, helped us get our sofa delivered to where it needs to be.
25 May 2026
Unprompted review
Your delivery men where very polite and…
Your delivery men where very polite and did a excellent job of delivering my chairs very quick and helpful
17 May 2026
Perfect delivery
The delivery of our furniture was brilliant ,everything on time as stated by you ,the delivery team from wr transport was excellent, polite and very helpful explained everything, they are an asset to there company brilliant
17 May 2026
From the moment we walked through the…
From the moment we walked through the door we were greeted by Yvette who was very helpful and assisted with our purchase.
5 May 2026
Brad was helpful and I found the sofa I…
Brad was helpful and I found the sofa I wanted at a good price and with fast delivery.
4 May 2026
Unprompted review
helpful what more can be said
20 April 2026
Glenn and Tim were super helpful
Glenn and Tim were super helpful, bought some beautiful sofa’s and sofa bed! Thanks so much :)
Maria
28 April 2026
Unprompted review
Really friendly member of staff very…
Really friendly member of staff very helpful and walked out with a lovely sofa
23 April 2026
Absolutely amazing service
Absolutely amazing service, very friendly and helpful would highly recommend
26 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.