Friendly and respectful staff knew what they were talking about high knowledge of products.

Staff were so helpful and full of confidence and had real knowledge about the sofa’s.
Made our choice very easy.
Can’t wait to see it in our lounge

Extremely friendly and helpful. Very respectful of our property.

Very helpful staff explained everything I needed to know

No pushy hard sale. Ellen was confident and very helpful.

Hi all. Walked into the store and was greeted by Emma. She was very helpful and not pushy and made the experience of choosing and subsequently buying a sofa and armchair a pleasurable experience. Looking forward to our delivery in October. Would highly recommend the store. Thanks Alan and Maureen Gaynor.

The staff were great, we were made to feel very welcome, in particular Kieran who went above and beyond to assist us, moving furniture around so we could see how we could mix and match colours, unfortunately we went away to think about what we wanted and when we went back 2 days later it was his day off. Anyway Ellen served us and we bought 2 rocking recliners.

I have one complaint though, the air freshener that is used throughout the shop is far too powerful, I could still smell it when I got home, my thoughts are with the staff, and I also wondered whether constant exposure affects the staff’s olfactory system, as they must be breathing it in all day.”

Store assistant Kieran was extremely helpful, as we requested an extra chair which he sourced from another store. Arranged delivery and kept us updated at every stage.

Ellen was polite and helpful from the first greeting and throughout the visit and purchase. The atmosphere in the store and the demeanour of the colleagues was relaxed. I enjoyed the experience without ever feeling any kind of pressure to get a sale.

I had a great experience at Poltronesofa Norwich. I have found the perfect sofa for my living room and the nice lady in the shop was so helpful and kind. I cannot wait for my sofa to arrive and I would highly recommend everyone to have a look in the shop. It definitely has a nice staff and great quality furniture.

Staff member, Ellen was really friendly and helpful

5 star. Lovely show room. Lovely sales lady, no pressure at all, happy to get cushions to look at, swatches. No rush, all very chilled. She seemed genuinely happy and was chatty and professional.

Young lady who greeted us explained where everything was in the store then left us to get on with our looking. She said if/ when needed anything come and find us, didn't follow us around being pushy like in some stores. Once we had decided she was very helpful throughout completing our order.

Made us feel welcome. There was no pressure and they were patient with us in making our decision very happy.

Kieron was really helpful, friendly and knowledgeable

I was allowed to take my time so didn’t feel rushed into making my decision

The staff were most helpful and the shop had plenty of products for us to see to enable us to make a choice.

Very helpful and knowledgeable very welcoming

Great service instore and got some freebies, canvas bag & tape measure. Phone call with delivery day, then messages & emails keeping me informed. Delivery day phone call & message & email with delivery time, was earlier than stated. All went well and helpful delivery drivers.

We had full attention of sales staff although, to be honest, there were 3 staff and no other customers & she pointed us in the right direction to meet our needs.