Having purchased at a substantial amount of money, it is outrageous that a swatch cannot be offered. Substantial lead time on delivery with Management using a ridiculous excuse it will save a new s... See more
Company replied
Unit E Riverside Retail Park, NN3 9HY Northampton, Northamptonshire,, GB
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Having purchased at a substantial amount of money, it is outrageous that a swatch cannot be offered. Substantial lead time on delivery with Management using a ridiculous excuse it will save a new s... See more
Company replied
From the moment entering the store the staff were very welcoming. We visited several times before purchasing. The order process was explained in detail. Was kept up to date with delivery expectatio... See more
The staff were excellent and very knowledgeable. My wife is disabled and we need to choose Sofas and Armchairs very carefully as she has pressure point issues on her legs. Waliur was very helpful a... See more
Pleasant visit again to the store. Staff are polite and don't pester you, but are there if you have any questions. Purchased our 2nd sofa here this year and was served by Enrique on both occasions, ve... See more
Written by the company
Written by the company

Unit E Riverside Retail Park, NN3 9HY, Northampton, Northamptonshire,, United Kingdom
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The sales guy in the shop was more than helpful in every way
The guys that delivered our furniture were also excellent
Friendly in store staff and delivery drivers, very helpful
Excellent service in store. Mia gave us plenty of advice without being too pushy. We decided on a display item, but we wanted to check it against out existing home furnishings. Mia removed the sofa from sale as we promised we would come back with an answer by the end of the day which we did.
We were then given a choice of delivery dates and sofa was delivered on time without any issues.
Very pleased. Highly recommended
Excellent customer service. Very helpful staff. Great communication about the delivery. Delivery staff did a brilliant job setting up the sofas.
Was very excited to receive the sofa but it took forever from the purchase time to day of delivery. If you can do something about the time frame it will be great.
Thank you

Reply from poltronesofà - Northampton
First the customer service in the shop when we purchased our sofa was excellent the staff were very helpful. We were kept up to date of our delivery . The team that delivered our sofa to us were fantastic on keeping us informed of their arrival time. Very respectful while they were in the property. Very tidy and friendly . I would recommend buying from this company to family and friends.
Mia who we spoke to was very helpful and listened to what we were asking for.
Waliur greeted me and my wife upon arrival our intentions were to just get some inspiration for a new sofa after being show the different variations of fabrics and leathers he allowed us to freely walk around and we stumbled along this beautiful sofa set which was in the sale waliur made me and my wife a lovely coffe and then sat down with us and went through options Sharron the store manager was ever so lovely was there to answer any questions we didn’t feel forced into buying it either which was a bonus as other furniture stores try and force you to buy! From start to finish was very professional all staff were really polite
Overall very satisfied customer
From the showroom to delivery I would have given 5 Stars but when they delivery my sofas one was the wrong colour, so far customer service have been on point, let see how it unfolds.
Staff were very friendly and helpful. They were on hand to help but weren't pushy. They also gave good advice. I loved the massive range of colours that everything came in.
We were given plenty of time to browse. We came back quite a few times and we're always met with smiles and friendly staff.
Ordering the sofa was easy and pain free. The young gentleman was very friendly and helpful, making sure that we were happy with our purchase.
Wailur was a great salesman and did his best for us throughout the process. We were made to feel welcome and could take as long as we needed to select the right sofa for us.
Sales staff are patient, friendly, warm and welcoming. I needed to change my delivery date and that was simple no hassle. The drivers were brilliant and left no mess. Highly recommend!
Delivery was on time and they were very efficient, Kept us informed as to the delivery time
The service was brilliant and pleasant to deal with your staff we were treated well by Henrickie
Staff exceptional. So helpful and understanding ( particularly as I dithered about my choice) . Friendly and nothing was too much trouble for them.
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