The worst customer service experience I have ever had. The sofas themselves are not too bad, but the way this company treats you after you have paid your deposit is simply not worth the hassle.

Communication and support after purchase have been extremely disappointing, and the overall experience has left me very frustrated. Based on my experience, I would avoid buying from this company and would not recommend them to others.

We were helped by Paula at WhiteCity Manchester - she was genuine, friendly, knowledgeable and not pushy! I loved the amount of materials you could chose from and the quality of the actual sofas - the prices were much more reasonable than expected - especially for made to order!

Staff assisted us when we asked for help and left us to discuss privately when needed. Also the process of actually purchasing the sofa, the staff were a great help keeping it a very simple process and wasn't pushy with protection. Explained delivery no issues. ( sorry I can't remember the assistants name lovely lady knew her stuff, White City Mcr)

Max customer service was outstanding, extremely knowledgable about products,colours,fabrics.
Extremely pleasant guy can see he loves his job.
Max gave attention to detail he was very patient and explained every detail to us.
Thank you Max from the 2 ladies who revisited to purchase the sofa.

From viewing and buying my sofas everyone was helpful. I liked the fact that I was texted the night and in the day confirming delivery slot. The guys delivering were polite and punctual thank you to everyone

Everything has gone smoothly and
The staff were loverly and helpfull

I extremely recommend them. Nice welcoming, perfect guidance and

Sales assistant very good and knowledgeable.
Quality products at reasonable prices.
Love to know the owners choice of scent in the shop, the whole shop smalls lovely.

Attentive staff with knowledge of the product.

delivery came just in time and equipped well.

Very good service. Extremely good choices

The staff very helpful and didn’t run over and say what are looking for my pet hate just left to walk and view

The staff was friendly and explained everything as we required

Staff in store very helpful, however the e Mail detailing all charges was very confusing

Fantastic service. Ben was so lovely and knowledgable. Great service and we’re very happy.

Fantastic staff. Welcome you and explain the different price label colouring ie. If its white then you can have it in leather etc. Let you walk around looking and occasional check up to see if you need any help. Such a nice approaxh. All were very helpful and I walked away to look elsewhere but no one near had the deal they did.

Very welcoming & knowledgeable staff

We were made to feel very welcome on entering the store. The staff were very pleasant and most helpful.
In helping me match a colour and fabric for my recliner chair I purchased. It was a pleasure doing business with them and will certainly recommend them to family and friends if in the future they are looking to buy furniture.