poltronesofà - Kirkcaldy Reviews 

1,569
TrustScore 4.5 out of 5

4.6

Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and... See more

Rated 5 out of 5 stars

From choosing to ordering and delivery it was faultless. Everything was as we expected in fact our sofa arrived ahead of expected delivery time. Now we just have to see how the product holds up to d... See more

Rated 5 out of 5 stars

Sofas are very comfortable! The delivery came at the time allocated.The delivery men were very careful and tidy in getting the sofas into my property. After assembly they explained in a friendly and... See more

Rated 5 out of 5 stars

From the moment we walked in, we felt welcome, almost as if being “invited in to your home”. The store smelled great (important point) and looked and felt very relaxing. Staff were very knowledgeable... See more


Company details

  1. Furniture Store

About poltronesofà - Kirkcaldy

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife,, United Kingdom

  • 01592 806806

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,569)

16,152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sofas are very comfortable

Sofas are very comfortable! The delivery came at the time allocated.The delivery men were very careful and tidy in getting the sofas into my property.
After assembly they explained in a friendly and engaging manner how everything worked!

31 July 2026
Rated 5 out of 5 stars

To early to give a full review…

From choosing to ordering and delivery it was faultless. Everything was as we expected in fact our sofa arrived ahead of expected delivery time.
Now we just have to see how the product holds up to daily life. Only having it one day we it’s too soon to judge quality. Come back in a year or two’s time for a better review.

31 July 2026
Rated 5 out of 5 stars

Friendly staff

Friendly staff - Brian was great helping us pick a sofa & chair showing us different material options 😊

26 July 2026
Rated 5 out of 5 stars

Impressive range and excellent quality sofas.

Shop worker (originally from Paisley) was friendly and most helpful. She showed us straight to a sofabed which was exactly what we needed. We bought it there and then even though this was the first and only shop we had visited.

27 July 2026
Rated 4 out of 5 stars

Sales assistant was helpful

Sales assistant was helpful. Had to change delivery date and when I called there was no problem. Delivery was straight forward and quick. All in all everything went smoothly.

24 July 2026
poltronesofà - Kirkcaldy logo

Reply from poltronesofà - Kirkcaldy

Good Morning,

I hope you are well and thank you for your review.

I am very happy to see that everything went smoothly with your order and delivery and found the team to be helpful.

I have tried to call you today, it was just to ask if there was anything we could have done differently to make it a 5-star experience, If so, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Delivery process was good throughout

Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and careful not to damage anything, even took their shoes off to avoid marking the carpet.
Once completed all packaging was removed, highly recommended

26 July 2026
Rated 4 out of 5 stars

Brian was very helpful and courteous

Brian was very helpful and courteous, advised us on payment options etc.

23 July 2026
poltronesofà - Kirkcaldy logo

Reply from poltronesofà - Kirkcaldy

Good Afternoon Jennifer,

I hope you are well and thank you for your review.

I am pleased to hear you had a positive experience in store and found Brian to be helpful.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

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