Initial message said suite would be delivered between 7am and 12 noon. I was up and around at 6.45am. Then the time was changed to 11 - 12 and then 12.11 - 1.11. Going further and further into the afternoon. It said there were no other deliveries before us. It ended up with the suite arriving at 2.35pm. No apologies for being late, changing times, heavy traffic, or anything. What were they doing if there were no deliveries before ours. I would like to know.
We realise they were not based locally but it was unacceptable the way the times changed so often. You had the schedule of deliveries so why not be honest about timings instead of keeping customers waiting around.

I am 76 and my husband 78. He is in hospital on the acute cardiology ward. I needed to go to hospital to see him but instead sat around on a dining chair waiting for most of the day. I couldn't even go for a shower in case they arrived. Obviously he knew the reason I wasn't visiting as you were sending the new times to him.

The customer service in the showroom was excellent. The delivery was very poor. Why say 7am to 12 noon if there is absolutely no chance that it will be delivered then.
We will not be recommending your company to anyone and will make sure that friends and colleagues are aware of the poor delivery schedule.

Extremely informative sales person (Ab). Can't comment on quality as we haven't received yet.

The delivery crew were quick and efficient when bringing in my new sofa. Its looks great and is very comfortable.

Very good customer service showed all sofa's which helped to make my decision

just went in out of curiosity and tried a few sofa,s
really taken aback by the shear comfort of thier recliners,ended up buying one. salesman was a pleasure to deal with and very informative.

Bit of a long wait for our sofas after ordering.Booked day off work on delivery cos we live in a 3 storey house.Van turned up on time,man came to door and went to van.I presumed he was checking right number but van drove off.Not my wife or myself heard a knock.I presume they were contracted drivers,saw the stairs and couldn't be bothered.Arranged 2nd delivery David and Daniel were excellent and did a great job.A side rest was missing but they have arranged another.

Kammy and the team at Huddersfield were very helpful, friendly and knowledgeable. Kammy went over and above to help us, Truly a credit to your company. 😊

NWT who delivered our sofa gave excellent service. Arrived within the time specified. Very efficient, friendly, took good care getting the sofa through a tight gap. Very impressive couple of men. A credit to the company.

Thank you for the delivery and assembling my 2 sofas. The guys were very efficient, friendly and professional!!!!
Thank you!!!!

The guys that delivered our sofa and the one in charge particularly were amazing quick and efficient but also very pleasant and very helpful telling us about the sofas and also plug in power packs that are available for recliners that are positioned in the middle of a room 10 out of 10 your staff should be commended

Not even having received my order yet, I’m already extremely disappointed with the level of service. I’ve received little to no assistance when trying to resolve my concerns.

I work in sales myself, and we go above and beyond for our customers before, during, and after a sale. Unfortunately, that has not been my experience here.

The lack of communication and support has been appalling, and based on my experience so far, I would not recommend this company to others.

****UPDATE // 5.6.26 - still awaiting a call from the store manager, 4 days now!!

Plenty of notice re-delivery,from days before to contact on the day. Quick ,on schedule ,and very helpful in constructing the sofa before leaving.
Excellent service.

Amazing customer service

The young salesman who is name is Akaash..was very polite. first asked myself and my friend if we would like a coffee..he let us look around the show room but wasn't far away from us. he came and asked if i needed further assistance which i did he sat down explained clearly to me the questions i asked showed me diffrent colours i could have. i bought a settee and chair I'm happy with my choice and price...such a great sales man.he gets top marks from me it was the Huddersfield branch

Was treated very well very helpful and we ordered our settee can’t wait for it to arrive

He was very polite he told me his name and offered me a hot drink while l was looking around l finally found a sofa and chair l definately reccomend SCS to my friends and family

Very helpful

Great delivery time and excellent communication from delivery people

Very good salesman, gave us great information

The store is welcoming and smells great! The staff didn't do 'hard sell' but we're on hand for any help.
I just wished the delivery price was lower for just one chair, especially when I bought a sofa from the same store recently and paid the same price for a 3 seater sofa !