The sales process at the Glasgow store was OBVIOUSLY quick and easy. The estimated delivery date was February 13th. A 3-month wait to receive the sofa and armchair, but okay. On February 6th, I received a notification: delivery booked for February 16th, I would have received a time slot the day before. I therefore booked a day off from work to receive the delivery. On February 15th, they confirmed delivery for the next day between 10:00 and 15:00, and informed me that I would receive a more precise time slot the following morning. February 16th morning: I received a text confirming delivery between 1:25 and 1:40 pm. I dismantled the old sofa and put it outside on the driveway to make room for the new furniture being delivered. Great. I waited. My small children and I were unable to go out or sit in the living room, but okay. At 15:00 pm, still nothing, so I called the Glasgow store. “We don't know anything, the distribution center organizes deliveries. Wait a little longer, they can deliver until 7 PM.” At 5:30 PM, still nothing, so I try calling Customer Service: 1 hour and 40 minutes of waiting with no response. At 7:20 PM, the tracking number shows that the delivery will take place on February 17th between 1:25 PM and 1:40 PM. I give up, ask for another day off, and wait. Today, February 17th: no one has shown up again. At 2:00 PM, I call Customer Service. They don't know anything, the distribution center doesn't answer, “If it says they're delivering today, they're delivering today.” After pointing out that this would be the second day I'd been stuck at home, having asked for another day off from work to be here, they continued to tell me (in a bored and rude manner) that they couldn't do anything about it. At that point, growing impatient, I said it wasn't normal and that I couldn't even go take a shower because I didn't know if this delivery would ever happen, and the operator replied, "Do some housework while you wait." At that point, I lost patience and asked to speak to a manager, which OBVIOUSLY wasn't possible: "They're all away from their desks, they're very busy, I can only schedule a callback within two hours." Meanwhile, there's no sign of my furniture, and I still don't know if it will arrive today or not. They're very quick to take your money (which is a LOT), but no guarantee or assistance whatsoever. We're hard-working people, and we MUST work, but there's no respect for that.

UPDATE: it’s now 7:36 PM, and still no delivery. Tracker keeps updating adding time, but it’s clear now that the delivery crew is back at the distribution centre (they probably forgot to turn off the GPS). Another day wasted, not able to go to work, with no sofa in the living room. Oh, still waiting for the CS manager’s call back since 2:00 PM

I had a truly five-star experience at SCS Sofas. Ryan was incredibly patient and welcoming from start to finish. I never once felt rushed or pressured — just genuinely supported.

I visited the store five or six times while choosing the perfect sofa for my new home, and every single visit Ryan was calm, professional, and so accommodating. He gave fantastic advice on selection, colour, and fabric, helping me think through what would truly work best in my space. His guidance made such a difference.

I felt completely at ease throughout the whole process. The service was truly above and beyond, and I cannot fault the experience in any way. I would absolutely buy from them again and highly recommend them to anyone looking for quality furniture and exceptional customer care

Thanks so much Ryan -
Nancy.

I would have gave zero stars if it was possible. ScS damaged my hallway when delivering my couch in November. I am still chasing them to have the repairs sorted. I have been passed from pillar to post and more often than not ignored. The store manager told me directly he doesn’t have time to deal with complaints. Their distribution centre don’t answer phone calls. And the complaints team - who are supposedly dealing with the repair - are ignoring my emails for an update. If you buy from them you better hope everything is right first time, if something goes wrong and you need their help you have absolutely no chance.

From the day in October when I purchased my couch and chair I was delighted with the service I got in the shop and today with my delivery ,all concerned were very polite ,helpful and were so happy to show or answer any questions thank you so much scs

From ordering at Glasgow Fort-updated on delivery date-with plenty of notice-to being able to track the delivery was excellent! Ray and Aiden were respectful of our home-putting down sheets to protect suite! Both guys were super friendly and did an amazing job of getting it in to the house and put the back rests on! Didn’t get a care package!??

Avoid this store at all costs!!!!! We ordered a sofa with guaranteed Christmas delivery. Half the sofa, yes half, was delivered on 23rd of December. The second half was not delivered for nearly a month! The store promised a refund of the delivery fee (£129). They sent an email to Business Support to process the refund. What they need to do is actually send the authorisation code to Business Support and they are refusing to do it. Called the store and the colleague said “I’m not at that actual system at the moment”. I finish at 4pm and will call you back by then ab of course didn’t. I genuinely have called SCS every day since 23rd of December with the exception of the days they were closed over Christmas and New Year. They are shambolic. Save your money and go elsewhere. Check the Facebook group and you’ll see the amount of bad customer service they have!!!! AVOID. When the store manager does read this, it would be lovely if you could send the Authorisation code to Business Support (not an email). GLASGOW FORT BRANCH.

Avoid this store at all costs!!!!! We ordered a sofa with guaranteed Christmas delivery. Half the sofa, yes half, was delivered on 23rd of December. The second half was not delivered for nearly a month! The store promised a refund of the delivery fee (£129). They sent an email to Business Support to process the refund. What they need to do is actually send the authorisation code to Business Support and they are refusing to do it. Called the store and the colleague said “I’m not at that actual system at the moment”. I finish at 4pm and will call you back by then ab of course didn’t. I genuinely have called SCS every day since 23rd of December with the exception of the days they were closed over Christmas and New Year. They are shambolic. Save your money and go elsewhere. Check the Facebook group and you’ll see the amount of bad customer service they have!!!! AVOID. When the store manager does read this, it would be lovely if you could send the Authorisation code to Business Support (not an email).

I ordered a sofa in February 2025 it arrived July 2025 the wrong colour I ordered black it arrived in cream. The manager of the Fort store asked me to order a different sofa because they didn’t deal with the original company, which I did. I finally got a sofa 7 November. When the boys went to move the other sofa I found that it had scratched my floor, I took photos and phoned the store manager that day, he said that he would make sure that I got a gesture of goodwill and get my floor fixed, it is now January 2026 and I have only been told that the second delivery charge which was taken off was the gesture of goodwill and nothing would happen to my floor as it was after 24 hours!! Wouldn’t touch this company with a barge pole as all the manager done was lie!!
There was no way I could have reported my floor being scratched as I couldn’t move the sofa, the boys that delivered it didn’t even put the feet on the sofa or join it together, so having said this how is it possible for me to report this within the specified time?

Don't buy from this company worst aftercare complained about padding on suite only delivered November and decided through a picture that there was nothing wrong its like years old never again would I buy from them

First time buying a couch from ScS and and was helped by Emily, the whole process was made so easy, was talked through all my options and Emily was great, was so friendly and helpful! Would highly recommend.

Derek was a nice guy and easy to deal with

Received our couch on the 17th of November and it was a disgrace couch had marks all over it, pattern not visible and had a company come out to look and they told us that there was nothing wrong with it but had a problem with the recliner just had to watch because it was sparking at the connection point. Person also said that we just need to brush our couch to see the pattern. Now they collected the couch as we didn’t want it and don’t trust them got told we’d receive the money back today in the bank and no payment has been sent back. Worst company I’ve ever seen.

We order this item in July. Should be delivered on August. Was deliver on the 31st of December. No customer service contact. Worst experience

The worst company to buy from i regent buying from them ordered set of sofa in Sept. Due to be delivered on the 5th of December. Later they changed to 8th only to deliver only one set, the delivery driver said that they have only one sofa and delivery driver said may be it wasn't loaded. Another attempt was made just delivery driver to say the sofa can't go through without even attempting to deliver in the house, So went in the shop in glasgow fort wanting to know what's going on just to be in shock that the sales man couldn't do.anything about it he could only explain than his job is to sell the sofas and can't control on how the products are being delivered i found it being very unprofessional and rude, went back in the shop on again just to be told the sofa is going to.be delivered on the 24 waited all day never received a phone call or a message on the progress of the delivery. Went back in the shop on the 26th found the man who sold me the sofa and the manager who promised to deal with my case and got the coldest, unprofessional staff telling me it's out of their hand it's upto the delivery company in livingstone. I was told i will have to pay if they bring the sofa and put it through the window or remove the armrest! Even after waiting for almost a month, I feel frustrated had visitors in my house had to sit on the carpet and some used garden chairs, I say again I regret buying from SCS company. Am ready to pay for the sofas and they can keep them, I will get sofas somewhere else.

I was originally scheduled for delivery on 17th December, and I received both email and text confirmations for that date. Although the 17th clashed with other important commitments, I contacted SCS and was advised that if I rescheduled, the delivery would likely be pushed to after Christmas—meaning into 2026. Since I had already been waiting four months for my sofas, I rearranged my other appointments and even took an unpaid day off to be home on the 17th. I also disposed of my old sofas on the morning of the 16th.

However, on the evening of the 16th, I received a text saying that due to transport delays, my delivery would not arrive as planned and had been moved to 24th December. This was extremely frustrating and disappointing for my whole family. It feels like a clear example of poor management, and customers like us end up bearing the consequences.

Everything was good towards us, ScS fort branch, very nice, respectful, staff treating customers politely, delivering crew was perfect too clean and tidy

Please do not use scs
My sofa was supposed to be delivered today has not no tracking tried calling 3 different numbers all ignoring i will be cancelling the order as they are in breach of contract please do not use this company no customer service at all read negative reviews
Wow passed my details to Glasgow fort when I spoke with a sales person last night he said its nothing to do with the store and today was refused a manager so left a voicemail cancelling my order

Ordered very expensive corner sofa, delivery date confirmed ……. Not delivered ……… phoned new date given not delivered …… phoned again, new date given not delivered. Last phone call was told ‘you could hire a Luton van and collect it yourself😡NEVER EVER USE THIS COMPANY shocking service. Incase your wondering STILL NO SOFA AGHHHHHHH

The ordering and delivery process was excellent. I was kept up to date with the delivery time from start to finish. This helped me organise to allow delivery and installation to happen seamlessly. Thank you.

New suite delivered on time with a pleasant delivery team professional company photos taken to ensure no damage to property or the furniture.Both of the delivery team could not do enough to ensure that we were happy with our new furniture and where it was placed ,now couple this with the staff in-store at point of sale and indeed a very pleasant place to do business especially when you consider that we were kept informed of expected delivery date by both text email and phone call.Well done to all SCS and contracted delivery staff working in perfect harmony.