poltronesofà - Farnborough Reviews 

1,837
TrustScore 4.5 out of 5

4.3

Unit 5 Solartron Retail Park, Solartron Road, GU14 7QL Farnborough, Hampshire,, GB


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Rated 4 out of 5 stars

Although the delivery was a day late they arrived next morning and were very polite and efficient. My only niggle was that after installation and signing for the furniture the crew left, there was n... See more

Rated 3 out of 5 stars

Sofa was delivered yesterday, Driver and assistant was great but they never checked everything was working, They did not check that the chaise lifted up and down and that the backrest were working pro... See more

Rated 5 out of 5 stars

Upon visiting scs in farnborough, we were greated by Mary, we told her what we were looking for, she showed us around.with her excellent knowledge she explained everything, the sofa we choice.Even O... See more

Rated 5 out of 5 stars

Owen was very helpful and responded promptly and accurately to my enquiries. He clearly outlined what the process was regarding a purchase of a clearance sofa and what the timelines might be and the l... See more


Company details

  1. Furniture Store

About poltronesofà - Farnborough

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 5 Solartron Retail Park, Solartron Road, GU14 7QL, Farnborough, Hampshire,, United Kingdom

  • 01252 359740

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(1,837)

16,137 reviews in the last 12 months

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Rated 3 out of 5 stars

Sofa was delivered yesterday

Sofa was delivered yesterday, Driver and assistant was great but they never checked everything was working, They did not check that the chaise lifted up and down and that the backrest were working properly. In shop when brought never advised how heavy the sofa was to move on carpet, being a 70 year old with numerous health issues this is something that they need to advise when people are buying your furniture. Overall very happy with Sofa but a lot bigger than I thought it would be.

25 July 2026
Rated 1 out of 5 stars

The level of customer service was very…

The level of customer service was very disappointing. The process of placing an order was very positive. At that point I was given an estimate delivery date, and it was explained to me that this could move sooner or later. That closer to the time I would receive a message booking in delivery and requesting final payment.

To my surprise I received this message ahead of schedule and the delivery date was booked and confirmed by both text and email. I made payment as requested.

The Friday before my Monday delivery slot I received further confirmation of the booked delivery. Which was helpful, having been away that weekend I had made arrangements ahead of time to work from home on delivery day and for the room to be ready to receive the sofa.

4 hours after this confirmation, I received a follow on message saying that the the delivery had been cancelled. Citing no reason why or follow up date.

What followed was a series of phone calls, all of which I had to initiate. In this time I was given 3 or more different delivery slots and a string of conflicting messages. What infruitated me most was that every cites the policy of. A ‘4 week window’ when it comes to slippage time- to the best of my knowledge this applies to the estimated date, and is null and void once a delivery day has been booked and confirmed.

Finally, I placed a complaint with the store I ordered from, and the team member was very non complimentary about his manager. A level of professionalism that was quite surprising.

When I finally spoke to the manager, he doubled down on company policy and did not seem to hear or recognise my disappointment and sub par experience when it came to timelines, customer service and the personal impact the delay had caused. Overall a frustrating experience which felt much more policy and company oriented rather than customer oriented.

25 July 2026
Rated 2 out of 5 stars

New name but still ScS

Poltronesofa at ScS
Nice new company name selling well designed suites with lovely Italian fabric unfortunately marred by the cheap Chinese construction – that’s why it takes so long to deliver I guess. Mine eventually came with a sharp wood splinter poking from the fabric of the seat. This was satisfactorily fixed by their support company (Emmiera Group Service – used to be Homeserve) but, disappointingly, it took three weeks before I was able to get an appointment.
Underneath the new name is the same old ScS ethics of high pressure sales techniques selling you additional items such as over-priced “Glides” that you don’t need and in my case could not be used. Thank you, Amazon for providing the correct fittings for the suit to protect my hardwood floor from damage at 25% of the cost of their items. Just try getting a refund for Poltronesofa and you’ll be told that it has to be done through head-office and will take a long time – forever in reality.
Also they insist you need an expensive “Elite” care kit, Health Visit and Warranty that provide a cheap cleaning product, a future visit to ensure the suite is in good condition and a limited-life damage insurance with so many exemptions that it’s almost impossible to make any claim and also requires a £30 “arrangement fee that isn’t mentioned just added to the cost (all-in-all, over £300 of useless extras). Buy the furniture if you like it but my counsel would be to say an emphatic “No” to these extras and closely check the order details before signing.

23 June 2026
Rated 4 out of 5 stars

Worth the wait.

Although the delivery was a day late they arrived next morning and were very polite and efficient.
My only niggle was that after installation and signing for the furniture the crew left, there was no demonstration.
But I'm still smiling every time I sit down thank you.

18 July 2026
Rated 1 out of 5 stars

No to SCS Poltronesofa Farnborough

I bought a brand-new leather sofa from the SCS Poltronesofà Farnborough branch nearly 10 months ago, and the seat cushion has already lost its shape and support.

The sofa was sold to me by an elderly female salesperson. She was very kind, friendly and supportive during the sale. However, I later realised that this helpful attitude only lasted until the sale was completed.

At the time of payment, I also agreed to purchase insurance cover for the sofa. The billing staff told me that they were unable to add the insurance because of a technical problem. I trusted them, settled the full bill and left believing that the insurance would be added later.

Only after the sofa developed a fault did I discover that the insurance had never been added. When I returned to the store, the elderly female salesperson denied that I had purchased the insurance and argued with me. This was very disappointing, especially considering how kind and supportive she had been while selling the sofa.

I later returned and spoke to the male manager. After checking the records, he accepted that the store had made a mistake. However, after making me wait for around two weeks, I was told that they would refund the insurance payment but that my sofa would not be covered.

This does not resolve the real problem. Because of the store’s error, I have been left without the protection I believed I had purchased. The sofa is not even one year old and has already developed a significant problem. Although a repair is currently being arranged under the warranty, I am extremely concerned about what will happen after the warranty expires. Future repairs could cost a considerable amount.

I have now raised a formal complaint with the aftercare team. If SCS Poltronesofà does not provide a fair resolution, I plan to contact Citizens Advice and consider taking legal advice.

My advice to other customers is not to rely solely on verbal assurances. Check every document carefully before leaving the store and insist on written confirmation that any insurance or protection plan has been activated.

This has been a very disappointing experience, and I would not want another customer to go through the same situation.

17 July 2026
Unprompted review
poltronesofà - Farnborough logo

Reply from poltronesofà - Farnborough

Good Morning Prakash,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to read that your 5 year insurance cover with Castelan was not applied to your order as expected.
Looking over the notes I can see that the store are currently looking into this for you and are working with the relevant teams to have this resolved.
Rest assured that they will reach out to you as soon as possible to discuss this further.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Maria was truly outstanding &…

Maria was truly outstanding & exceptional
Extremely helpful and pleasant
Very kind & courteous
Excellent Coffee maker
Very knowledgeable on the product
A first class asset to Poltronesofa @ Farnborough

19 July 2026
Rated 5 out of 5 stars

Owen was very helpful and responded…

Owen was very helpful and responded promptly and accurately to my enquiries. He clearly outlined what the process was regarding a purchase of a clearance sofa and what the timelines might be and the likely delivery cost. He checked with colleagues for the final details and was able to confirm a most suitable delivery day for me and luckily the delivery was included.

19 July 2026
Rated 5 out of 5 stars

Mary was amazing

Mary was amazing. Warm and polite. Main reason we bought the sofa. Very informative about the sofa and passionate in her customer service. In fact all the staff were very nice. Its was a truly nice experience. Lovley sofa.

16 July 2026
Rated 3 out of 5 stars

SCS experience

Delivery is by third party. Rather than arriving between the suggested time of 10am to 3pm. Phoned before 7am on the delivery day. One of the sofa was damaged. Poltronesofa have agreed to replace sofas. Customer service advisors were courteous and willing to help.

12 July 2026
poltronesofà - Farnborough logo

Reply from poltronesofà - Farnborough

Good Morning Bipin,

I hope you are well and thank you for taking the time to leave us your review.

I am so sorry to see that one of your sofas arrived with damage and I can understand how upsetting this must have been for you.
This has been raised and I can confirm that the replacement order has been requested for you.
As soon as this is ready we will be in touch.

If you have any questions in the meantime then please do not hesitate to contact us on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Love my sofa

I ordered my sofas 4 months ago they arrived monday and they are beatiful i love my pink sofa and best of all it is cat and dog friendly they make my living room look even better and there so comfy and i got my drinks holders inside. Gareth who served my self and my mum was lovely and helped when i waa undecided due to having cats and clawing my last sofa n helpes me find a pet free and perfect sofa for al my needs

14 July 2026
Rated 4 out of 5 stars

Efficient and speedy delivery and…

Efficient and speedy delivery and installation of our furniture

11 July 2026
poltronesofà - Farnborough logo

Reply from poltronesofà - Farnborough

Good Afternoon Mr Burton,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience and all went smoothly with your delivery.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Upon visiting scs in farnborough

Upon visiting scs in farnborough, we were greated by Mary, we told her what we were looking for, she showed us around.with her excellent knowledge she explained everything, the sofa we choice.Even Owen was brilliant sorted out the financial side.
K&D Makwana

11 June 2026
Unprompted review
Rated 5 out of 5 stars

New Sofa and Chair

Fantastic experience from placing the order with David to having two very helpful chaps deliver on Tuesday. We are delighted with our sofa and chair and couldn’t recommend these people more. Their communication throughout was brilliant. Thank you all

7 July 2026
Rated 5 out of 5 stars

The store was in Farnborough Surrey

The store was in Farnborough Surrey. We were greeted by Jack....what an amazing guy! So welcoming, so knowledgeable and helpful. Nothing was too much trouble. He was chatty and friendly and even stayed beyond his working hours to seal the deal. Great guy a true asset. He deserves a pay rise...well done Jack.

2 July 2026
Rated 4 out of 5 stars

good service on delivery although…

good service on delivery although longer wait than expected for delivery to showroom

7 July 2026
poltronesofà - Farnborough logo

Reply from poltronesofà - Farnborough

Ciao Robert,

I hope you are well and thank you for your 4* review.

I am pleased to see that everything went well with your delivery however I am sorry that this took a little longer than you may have hoped for to arrive with you.
All of our furniture is made to order which is reflected in the lead times provided.

Thank you for your order with us and I hope that you are enjoying your new furniture.

Many thanks.
Lynsey - Poltronesofa at ScS
Social Media Team

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