A very friendly and helpful assistant who wasn't pushy but explained everything well and made the purchase go smoothly. Great choice of sofas at affordable prices and payment options to suit all. Well... See more
Company replied
Location
Switch locationUnit 6 Kingsditch Retail Park,, Kingsditch Lane, GL51 9PX Cheltenham, Gloucestershire,, GB
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See what reviewers are saying
Andy and Liam (Cheltenham branch) were fantastic from the start of our discussion, to the follow up visits and when placing our order. They went above and beyond to help us find our perfect sofas. The... See more
Very helpful member of staff attended to us. Just the right amount of Friendly. Found furniture that matched my brief and budget, which was great. Only frawback to our visit was that we had a bab... See more
Company replied
Customer Service second to none. Liam was patient, knowledgeable and helpful. Not at all pushy. My daughter and I wandered around the Cheltenham store at our leisure, trying all all the different op... See more
Company details
About poltronesofà - Cheltenham
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 6 Kingsditch Retail Park,, Kingsditch Lane, GL51 9PX, Cheltenham, Gloucestershire,, United Kingdom
- 01242 541050
4.6
Excellent
1K reviews
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Great service through from ordering to…
Great service through from ordering to delivery. Charlie and Huw delivered the sofa promptly navigating awkward entry. Both great polite and tidied up afterwards.
20 December 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Where is my Sofa ???
Ordered Sofa on 30/09 was finally being delivered on 18/12 Waited in all day yesterday for delivery tracking item at 4pm it showed up as being delivered to the store in Cheltenham not to our home address. NO contact to explain why you have not delivered the sofa. Have spent hours on the phone trying to speak to customer services queue time is over 130 mins and they just cut you offwithout answering. Not sure what we do know. Christmas is ruined with no sofa for our guests what a let down !
17 December 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Good Afternoon Alison,
I hope you are well and thank you for your review.
I am so sorry that your delivery did not get delivered to the correct place. I can understand the inconvenience and disappointing this may be for you and your family.
Unfortunately, you are not listed as a third party so I am unable to discuss and details with yourself. I have popped an email over to the account holder.
Kindest,
ScS Social Media Team
The delivery men brought the base of my…
The delivery men brought the base of my sofa in and I asked if it had a protective cover on it as it was NOT the colour I had ordered. I said I didn't want it and for them to take it back. They coerced me into having it by saying 'use it and abuse it', we have reported it so there should be no problem getting it changed for the colour I ordered. I trusted them with this information, how wrong I was to do this. They were very persuasive as I thought they really didn't want the trouble of taking it back! The manager has had his instructions from head office and has washed his hands of the situation!!
10 December 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Kind Regards
Anne
Customer Experience | ScS
Chantelle was incredible.
Chantelle was incredible.
Knowledgeable, thorough, helpful, caring, compassionate, competent and so willing to go above and beyond
5 December 2024
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Efficient delivery
Efficient delivery, arrived on time, pleasant crew (Dai & Scott) helpful, friendly and removed all their rubbish.
Would recommend..
11 December 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service…
Excellent service and advice from Oliver. He spent time to explain our options and was very helpful overall.
3 December 2024
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Dean was very helpful & polite a credit to SCS
Dean was very helpful & polite. A credit to SCS
21 November 2024
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The staff in the Cheltenham branch are…
The staff in the Cheltenham branch are absolutely fantastic unfortunately they are let down by the customer services team, and the fact that the track my order doesn't work. Been waiting for over 2 hrs for a call back, as who has over 2 hrs to sit on hold. I also submitted a query via the online form over a week ago and still no joy.
29 November 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Good Morning Amanda,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am so sorry that you feel let down by the service received and please accept my apologies for this. We are experiencing a high volume of enquiries and are working hard to respond to all customers as quickly as possible.
If you would like to send over a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and I can take a look over this for you.
Take care and we look forward to your email.
Kind Regards
Lynsey
Customer Experience | ScS
Friendly
His name I forgot. But he explained everything patiently. Helped through out the process
21 November 2024
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery men communicated well
Delivery men communicated well, were polite and helpful. Great service thank you
2 December 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ollie was amazing from entering the…
Ollie was amazing from entering the store to leaving happy customers.
1 December 2024
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
My purchase
Dean the sale person was very polite he answered all my questions about my purchase.
28 November 2024
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent and prompt delivery
Excellent and prompt delivery, kept well
Informed of arrival time.Simon and Russell were friendly and helpful.
29 November 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Chanelle in sales.
Chanelle was probably one of the best sales people I’ve ever dealt with. She was down to earth, answered our questions and not pushy! Often I find I leave a shop if the sales people are too “in your face”. Chanelle connected with us perfectly and we were more than happy to purchase two sofas.
16 November 2024
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Everything was very easy from ordering…
Everything was very easy from ordering sofa to having delivery. Communication was great.
Sofa set arrived on time and assembled by Simon and Russell amazing service thank you so much
26 November 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The sales lady was great but once order…
The sales lady was great but once order placed, communication was dreadful
26 November 2024
Reply from poltronesofà - Cheltenham
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have been disappointed regarding the communication.
Looking over your order document I can see that your furniture is estimated to reach our Distribution centre around 17/01/25. As this is an estimate the date may change, if this is the case we will email you to advise of any updates.
Once your order is ready for delivery then we will contact you with the first available date.
Kind Regards
Lynsey
Customer Experience | ScS
What lovely delivery men.
What lovely delivery men.
Simon and Russell rang prior to delivery. Delivered to the room, took away packaging and ensured we were happy with our chairs before they left. All in all an excellent service.
26 November 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sofa delivery
My sofa was delivered on time by 2 lovely men Simon and Russell. Very friendly no fuss and no mess. Thanks guys.
26 November 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Still haven’t received mine
Still haven’t received mine and all
They do is keep giving me dates when that date comes every excuse for another date so not satisfied so far but excellent service and giving us options and letting us no every detail about every thing the day we ordered which they would do to sell us the sette
18 September 2024
Reply from poltronesofà - Cheltenham
Good Morning Mrs Maguire,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am very sorry that you are waiting on a delivery date for your order with us.
Looking over the notes I can see that we are expecting this to arrive at our Distribution Centre around 02/12/24 so will be in touch once arrived regarding your delivery date.
I can see that a cost reduction has been agreed also once the order has been delivered.
Take care and we look forward to speaking with you soon.
Kind Regards
Lynsey
Customer Experience | ScS
Oliver was very helpful,cheerful and…
Oliver was very helpful,cheerful and pleasant. My Granddaughter asks if she can come again when I come to pay.
21 November 2024
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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