Poltronesofa - Cannock Reviews 1,793

TrustScore 4.5 out of 5

4.4

Unit 2 Orbital Retail Park, Voyager Drive, WS11 8XP Cannock, Staffordshire,, GB


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Rated 5 out of 5 stars

From the first meeting with salesman James who explained all about our choice of furniture and delivery times, through to delivery guys Avni and Josh, we could not have been treated better.delivery gu... See more

Rated 5 out of 5 stars

Every thing set out in clear veiw, good choice of furniture and helpful staff, matt dealt with our order and explained our options very helpful

Rated 5 out of 5 stars

Denise at Cannock was absolutely brilliant!!! She listened, she advised, she explained- never pushy, just friendly. Nothing was too much trouble. Lots of styles and fabrics to choose from instore.

Rated 3 out of 5 stars

The crew did great, but the sofas not finished. Supposedly a team is going to come out and repair it, but we've heard nothing from Poltronesofa.

Company replied


Company details

  1. Furniture Store

About Poltronesofa - Cannock

Written by the company

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Written by the company


Contact info

  • Unit 2 Orbital Retail Park, Voyager Drive, WS11 8XP, Cannock, Staffordshire,, United Kingdom

  • 01543 437210

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Anticipated delivery of reclining sofa and chair

From the first meeting with salesman James who explained all about our choice of furniture and delivery times, through to delivery guys Avni and Josh, we could not have been treated better.delivery guys informed us about delivery time slots and were bang on, polite and courteous less than 15 minutes later we were sitting on our new sofa, sofa and chair well packaged and all packaging taken away. Would definitely recommend this company.

2 June 2026
Rated 5 out of 5 stars

Good selection of sofas

Good selection of sofas. Treated very well by sales staff with no high pressure sales. Chose our sofa at a leisurely pace. Staff had a good knowledge of the products they sell.

30 May 2026
Rated 3 out of 5 stars

Sofa delivered unfinished

The crew did great, but the sofas not finished. Supposedly a team is going to come out and repair it, but we've heard nothing from Poltronesofa.

29 May 2026
Poltronesofa - Cannock logo

Reply from Poltronesofa - Cannock

Good Afternoon Alex,

I hope you are doing well.

Thank you for taking the time to leave your review, I am sincerely sorry to hear you have concerns with your recent furniture delivery.

I have taken a look over your account and can see this is currently already in hand. we have your concerns raised which had been reported by the delivery crew, We have raised a job with Emmiera who would be in direct contact with yourself to arrange a suitable appointment date to access the furniture concerns.

Many thanks
Poltronesofa
Social Media Team

Rated 5 out of 5 stars

Cannock branch

We went twice to purchase items.
James Round helped us. He was fantastic, very patient.
He was very knowledgable and gave us time to choose what we wanted.
My mom was in a mobility scooter and he was very kind to her.
There was no pressure from any of the staff both times.
My husband and I purchased a sofa and chair, and James helped us choose what was best for my mobility issues.
He did the same with my mom, allowing her time to manoeuvre from her scooter to the chairs.
All the staff were friendly and they did not pressure us at all.
Fantastic service from the Cannock branch.

16 May 2026
Rated 5 out of 5 stars

Great experience in store

Great experience in store was acknowledged when first walked in & told if needed any help to just ask, was left to look around at own pace which I liked but then when I did have questions the member of staff was there to answer them all

29 May 2026
Rated 5 out of 5 stars

Denise at Cannock was absolutely…

Denise at Cannock was absolutely brilliant!!! She listened, she advised, she explained- never pushy, just friendly.
Nothing was too much trouble.
Lots of styles and fabrics to choose from instore.

23 May 2026
Rated 5 out of 5 stars

Delivery service was fantastic.

Delivery service was fantastic.The delivery crew kept updated on times they were delivering They were professional,polite and took great care when bringing the sofa into the house.The sofa was large and cumbersome, but the crew navigated the hallway brilliantly without any damage.I would definitely use this delivery service again and highly recommend them. M Styler.

17 May 2026
Rated 5 out of 5 stars

Greeted by James.

I was greeted by James at the Cannock Store, who was lovely, and I told him what I was looking for.
I visited the Store three times, as I needed to take measurements to make sure the Sofa I had viewed would fit in my Lounge. On my third visit I ordered the Sofa. I didn’t like the price of Delivery, exorbitant.

19 May 2026
Rated 5 out of 5 stars

Was greeted by Steven at the Cannock…

Was greeted by Steven at the Cannock store, He was extremely helpful without being pushy, he helped us make the perfect choice for our room, giving good practical advice, I would not hesitate to visit again should we need another sofa, Designs are fantastic and the way the store and labelling is arranged made the process of making decisions very easy.

19 May 2026

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