Visited stores 5 times in all whilst deciding which sofas suited our needs regarding size and fabric. Plenty of choices. Visited Bromborough store 3 times, Chester twice. Felt pestered at times... See more
Company replied
Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN Bromborough, Cheshire,, GB
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Visited stores 5 times in all whilst deciding which sofas suited our needs regarding size and fabric. Plenty of choices. Visited Bromborough store 3 times, Chester twice. Felt pestered at times... See more
Company replied
There was a lot of choice! I was looked after by a man named Michael who was absolutely delightful. He was friendly yet very professional and knowledgeable, he went above and beyond to meet my needs.... See more
Great welcome in store from Michael who gave us some information regarding different sofas etc before we went to browse. We found a sofa on sale that suited us perfectly and it took just a few minut... See more
Really great experience buying our new sofas. Welcomed into the shop by the staff also it's the best smelling shop in the world 😂! Aaron was absolutely brilliant from the start very knowledgeable exp... See more
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Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN, Bromborough, Cheshire,, United Kingdom
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Got given time for delivery 11 15am to 11 45am came at 1 15pm rushed setting up didn't explain workings arms didn't stay up not good experience

Reply from poltronesofà - Bromborough
Excellent customer services lovely staff at Bromborough Very happy customer here 😊
I received the wrong colour suite I ordered dark grey and received a light grey I was out at the time and my partner took it in and signed for it so I decided to keep it but I'm not happy about it
E Wharton

Reply from poltronesofà - Bromborough
What i liked most about the Bromborough wirral store was that there was no hard sell and no being followed around the store. On entering the store we were approached by Aaron who gave us a quick rundown of the store and the labelling on all the furniture. He then left is alone until we had chosen the suite we wanted. He was very informative and professional and above all friendly and not pushy at all. Beautiful showroom with very relaxed atmosphere and as I mentioned no hard sell. Highly recommended.
Aaron was very helpful and was not over powering! Was always there to help and guide to what we want ! Good experience
Perfect service when choosing sofa at Brombough,
Finances dealt with clearly,
Delivery on time and with ease
Thanks to all involved.
Sofa & chair delivered. Sofa fine but chair has several problems with the upholstery finish.
Reported problem waiting for a response.

Reply from poltronesofà - Bromborough
Michael at Bromborough was outstanding. Really helpful, knowledgeable, patient and witty . He was especially kind to my elderly mum. The store was modern and smelt fabulous!! Excellent service , fab experience! What’s not to like !
After explaining where stock was in the store, they left us alone to look round which was great rather than being hassled. A refreshing change!
The delivery drivers Steve and Martin were excellent, they brought the sofa and chair in through our quite narrow doorway. Set up both gave a demonstration of how they worked and took away all the packaging. We are extremely pleased with how comfortable the suite is.
Very knowledgeable staff. Took the time to explain all options and didn't hurry me into making a decision. Pleasant change not to get the usual sales patter. An excellent experience and thanks to your staff member Michael

Reply from poltronesofà - Bromborough
From first going into bromborough store lovely man so knowledgeable helped us to choose our new couches , excellent service from start to delivery, we absolutely love our purchases. Well done and thankyou 👏
I have had no trouble whats so ever , staff were very friendly keeping me updated, delivery was fine, love my furniture, would highly recommend
Kaitlin was really helpful and made my experience really good
Cannot understand why we have to wait so long must be a back log of Customers nevermind.

Reply from poltronesofà - Bromborough
Micheal was brilliant, so kind and patient with us and the kids
Well informed about the products and helped when needed but didn’t feel pressured into a decision
Overall a lovely member of staff
Such a friendly greeting and very knowledge staff very helpful
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