From the moment we walked into poltronesofa Bedford store, we felt welcomed. Staff were very friendly. AJ was the customer service person that delt with us. He invited us to look around, he gave us... See more
Location
Switch locationInterchange Retail Park, Ampthill Road, MK42 7AZ Bedford, Bedfordshire,, GB
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See what reviewers are saying
The whole delivery process was seamless, efficient and not painful at all! No packaging to get rid of, came on time and kept communication up all the way to delivery. Two men set up my two sofas and... See more
Raz was fantastic! As first-time homeowners searching for the perfect sofa, we really appreciated that he gave us the space to look around without any pressure. When we needed help, he was knowledgeab... See more
Our new sofa purchase was made very easy with the help and advice from AJ in the Bedford branch. He helped us find exactly what we wanted without the hard sell tactics of trying to sell more than need... See more
Company details
About poltronesofà - Bedford
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Interchange Retail Park, Ampthill Road, MK42 7AZ, Bedford, Bedfordshire,, United Kingdom
- 01234 229070
4.7
Excellent
1K reviews
Asks customers to review
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Good service from start to finish…
Good service from start to finish including deluvery by a couple of pleasant guys
15 July 2026
The two crew were very conscientious…
The two crew were very conscientious arrived at the time they said installation was very good and the sofa is even more comfortable than we remembered looks very nice in its new home
17 July 2026
Sales Man Aj, extremely helpful
Sales Man Aj, was extremely helpful and knowledgeable. We did not intend to buy just browse and ended up purchases 2 shop floor sofas.
14 July 2026
We already knew which sofa wanted but…
We already knew which sofa wanted but Raz was very helpful with the experience
15 July 2026
I was kept I formed of every stage of…
I was kept I formed of every stage of the planned delivery date and time by your team. The delivery crew rang me to inform me if their actual ETA on the day. They were polite and efficient.
28 June 2026
Fantastic customer service from Chris…
Fantastic customer service from Chris and Raz!
Super impressed - well done both.
11 July 2026
Very helpful staff
Very helpful staff. Knowledgeable make you feel welcome. Big thanks to Raz and AJ from.Bedford Scs for there incredible help.
10 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from poltronesofà - Bedford
Good Afternoon Mr Timms,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience and everything went smoothly with your delivery.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Fantastic service and friendly advice.
6 July 2026
Very helpful
7 July 2026
Top people
The people who sold us our sofas were very helpful and knew what they were talking about , i would totally recomended this shop (bedford retail park) to friends and family !
7 July 2026
The man was very nice & helpful it was…
The man was very nice & helpful it was on the 2/07/2026 at bedford
7 July 2026
Great service delivery on time
The driver kept me informed of there progress
Delivery was on time great service.
6 July 2026
The whole delivery process was…
The whole delivery process was seamless, efficient and not painful at all! No packaging to get rid of, came on time and kept communication up all the way to delivery. Two men set up my two sofas and placed them where I indicated. I couldn’t fault anything, hence 5 stars.😎
7 July 2026
Everything keeping in contact loveiy…
Everything keeping in contact loveiy delivery drivers and excellent staff in the shop and I the manager
7 July 2026
Very knowledgeable professional staff
Very knowledgeable professional staff, good delivery time scale. Excellent product. Fitted sofa and tested within 15 mins, gave delivery timescale then phone call to give exact time. Excellent customer service from start to finish
1 July 2026
From the moment we walked into…
From the moment we walked into poltronesofa Bedford store, we felt welcomed. Staff were very friendly.
AJ was the customer service person that delt with us. He invited us to look around, he gave us our space, but was available to answer our questions, we did not feel rushed, after choosing our sofa he assisted us to place our order. there are very few places that i have experience such excellent customer service.
Thank you
Marvalett & Dominic
3 July 2026
Carry on doing what you’re doing
Carry on doing what you’re doing. Everything was first class. My leather suite was worth waiting 14 weeks for!
Delivery was excellent.
28 June 2026
Good advice, quality, and service
Our new sofa purchase was made very easy with the help and advice from AJ in the Bedford branch. He helped us find exactly what we wanted without the hard sell tactics of trying to sell more than needed. The delivery guys were excellent, making sure everything worked and was in the right place, and clearing up after themselves. We must be happy as we've just ordered a chair to go with our sofas.
2 July 2026
The assistant was very helpful and…
The assistant was very helpful and knowledgeable and answered all our questions
27 June 2026
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