I had an incredibly frustrating experience with this company, and I feel compelled to share it so others are aware of how poorly they treat customers.

When I went to the store to purchase a sofa bed, I had already selected the one I wanted and was ready to buy. However, not once did the sales representative mention that the store had a no-refund policy. After making the purchase, I changed my mind and decided to cancel the order the next day. When I called customer service, I was informed about the no-refund policy, which came as a complete shock. The sales rep had never mentioned it, and in fact, he was very pushy and rushed through the entire buying process, making it feel like I was being pressured into the purchase.

I repeatedly explained that I was unaware of the policy, and I even had my parents with me as witnesses. Despite this, the customer service team completely denied any responsibility and insisted I was mistaken. After countless phone calls and multiple promises of escalations, nothing was resolved. They kept passing me from one representative to another, each time making me repeat my story, and each time giving me the same unhelpful response. It took months of going back and forth before they finally told me there was nothing they could do. This is absolutely unprofessional behaviour.

When the sofa bed was finally scheduled for delivery, the experience only got worse. I specifically asked customer service if the delivery team could remove their shoes before entering my home. The representative assured me that they would either take their shoes off or wear shoe covers. But when the delivery team arrived, my mother (who doesn’t speak English very well) asked them politely to remove their shoes, as it had been raining and my carpets are light and easily stained. They refused. She even provided plastic bags for them to cover their shoes, but they still refused. I called the delivery man and insisted they either remove their shoes or wear covers, but he made excuses about health and safety and refused to comply. This is completely unacceptable and shows a total lack of respect for the customer.

After this, I contacted customer service again. While they apologized for the delivery issue, they were unable to get any response from the warehouse or resolve the matter in a timely manner. I followed up multiple times, only to be passed between representatives with no resolution. I was promised callbacks and responses, but they never followed through. It became clear that this company has zero accountability and doesn’t care about customer satisfaction.

From the initial purchase to the delivery disaster, this company has shown a complete lack of professionalism, poor customer service, and utter disregard for its customers. I would highly recommend avoiding this company at all costs. There are many other companies out there that actually care about their customers and provide the level of service they deserve. This company does not.
P.S if I could rate it any lower I would.

Mohamed from beckton was an amazing customer service provider satisfied with his outtake and very ohnest and helped alot answered all my question and I ended buying a sofa-bed

Completely take back what I said previously. The employees at SCS are liars. The guy MISREPRESENTED the sofa. He lied.

Do not ever order from here. They go back and forth but will refuse to deal with the issue.

Scs, do not even bother replying to my comment. I hope your company goes bankrupt.

They said 8 week and I'm still waiting for my sofas. The earliest I'll get my sofa is 20th December. That four months later and even that's not a fixed date. Very disappointing.

Missold, I spent over £3K on a corner sofa, the guy was a good salesman because he needs to commission. The delivery arrived and the delivery guys were extremely negative, they said they were not able to park because it wasn't right in front of the house despite it being literally 30 seconds away. Second delivery organised no parking issues (different delivery personnel) this time they said it wouldn't fit through the door! I wasn't told this at the time of sale. Customer services are now hiding behind "you signed the terms" which I was given at a later date. I was told I had to fork out another £240 to have a third-party upholstery person take it apart then put it back to together inside. Extremely shoddy behaviour, if he told me about this in the first instance I wouldn't had this malarky with their delivery drivers and spend another two weeks without a sofa. I could've easily not accepted delivery and charged back to cause them headache if I were like them. I have requested few callbacks from SCS Beckton and emailed customer service yet to hear from them!

Scs - Beckton

I had a really good experience with SCS especially Yasser. He gave a great customer service and gave us good advice about sofas and colouring.

Cannot comment on the sofa yet as it has not arrived. However, Sanjay at the Beckton store in Gallions Reach needs a shout out. He was so lovely and friendly even when we came in with a 1 year old who was running around. He never made us feel unwelcome, he explained all the choices and was courteous even when we left the store. We returned twice to complete the sale and he was so professional throughout. Cannot recommend his services enough.

So, initially the sales rep from your Becton, London branch was superb. I was over the moon to place an order for a very expensive sofa to which I was looking forward to receive delivery of. However this is where things went wrong. I was given an aniticpated delivery date of the 15 November which has just been changed to the 14th November. Unfortunately, this date is not suitable and the e mail/text reads to amend the date contact us on two numbers. I have no been trying to contact them for two full days including attempts to webchat, e mail etc. Several call backs have also been requested to explain my situation. The email also states, I will be charged if I miss the delivery which I appear to be unable to change.
For a company of this size and the money I have just spent, this is totally unacceptable. I will now have to take a day off work to visit the store in person to avoid a charge and to arrange a new delivery date.
Totally unsatisfied, all I needed was someone to pick up my call or respond to my several attempts at communication!!!!

Excellent customer service from Sanjay at SCS store in Beckton. Very helpful, friendly and very informative when we chose our new sofa. Pleasant experience and would recommend.

They sold me the sofa and said it would be there for start of October and in the small print it stated mid November. They have been very deceptive and wasted my time and taken my money.

I will be sharing my bad experience with scs all over my social media and tell my friends and family to avoid the company and the sneaky sales tactics.

Poor customer service, you pay for a product that so far has just not arrived yet u keep calling customer service and “it should be with me any time soon” or you simply don’t hear from them and they are offline during their opening hours! If I had known I would have bought my sofa at a different store.Unsure when I’ll receive it at that point and at £3k you’d think you’d get better customer service!

I really recommend this shop, the quality of products is really good, there is big range of sofas, staff is very friendly,and helpful we were offered some coffee during the process of buying the sofa, thanks to help of Sam we bought Italian sofa bed, who assisted us and explained everything about the products. I can say that today experience was really great and I would recommend to buy sofas in ScS.thank you!

Sam was helpful and patient as I narrowed down sofa options. Explained everything really well. I didn’t feel rushed in any way. Pleased with choice of product and customer service.

We visited the SCS store in Beckton and bought our first home sofa and the service provided by David was nothing short of amazing. He gave us recognition as we entered the store and said he was available if we had any questions, allowing us to look around in our own time. As soon as we needed any assistance he was there to help and answer any of our questions. It was very nice to be able to take our time without feeling pushed into making a decision. I would highly recommend visiting this store as all the staff were very polite and helpful but a special thank you to David.

Our salesmen Narender was so lovely and helpful- we managed to pick the sofa we wa. Definitely recommend speaking to Narender if looking for a sofa in the Beckton branch!

Sam the sales assistant was absolutely brilliant with the service he provided. Had an excellent experience with him when choosing the sofas we wanted. Very helpful. Great customer service. Keep it up. A great asset to the company. Thanks.

This has to be the best furniture store in the UK, prices are reasonable and they offer flexible payments as well which is a plus!

We entered the store and were assisted by David over at the Beckton Store, older fella absolutely asset to the company, kind nature & really genuine.

Very pleasant experience, thank you Dave!

Very helpful advisor can’t wait to revive it

Really looked after

Every person in the store including, the delivery person’s were very helpful and professional.