They don’t even deserve 1 star, unfortunately there is no zero. I singed up for free trial and I cancelled my free trial within a few days but was still charged €10.99. I contacted customer support th... See more
Company replied
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Review summary
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Based on these reviews
Ladrones profesionales. Ofrecen una suscripción gratuita de un mes, indicando que antes de cobrarte te avisarán del fin de esta. Pero intentan el cobro al poco tiempo. Cuando intentas entrar en tu c... See more
Taking money from customer accounts more than once and without permission should be illegal. This company or phissing or scam company take money from people's account. I'm personally waiting for x2... See more
Company replied
SCRIBD IS A PHISING SCAM! Scribd's website proposed that if I opened a free account, by sharing my credit card details, I would be able to download the pdf version of an old book. Instead, the downl... See more
Company replied
Company details
Written by the company
Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more! Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date. A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content). Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
Contact info
460 Bryant Street, Suite 100, 94107, San Francisco, United States
- support@scribd.com
- www.scribd.com
1.3
Bad
4K reviews
Replied to 68% of negative reviews
Typically replies within 24 hours
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Took out the free trial and like so…
Took out the free trial and like so many others, they didn't contact me before the trial ended. Scam
20 October 2025
Unprompted review
Reply from Scribd
Hi there,
We’re sorry to hear about your experience and understand how frustrating unexpected charges can be. Our free trial terms include automatic renewal to ensure continued access unless canceled before the trial ends, but we never intend to cause any confusion.
We’d be happy to review your account and see what we can do to make this right. Please reach out to us at with the email associated with your account so we can assist you directly.
Thank you for bringing this to our attention — we appreciate the opportunity to resolve it for you.
Regards,
Avoid this company
Yet another scammy parasitic company eager to grab your money. Thanks for your honest reviews folks, you saved me from signing up with those.
16 October 2025
Unprompted review
Reply from Scribd
Hi Vittu, we're truly sorry if we're not the right fit for you! We'd love the chance to address any questions or concerns that you may have, so please don't hesitate to contact our support team using this link: http://bit.ly/social-support-help. Thank you! -MW
Hi Mateo,
Hi Mateo,
Thank you for following up on this. I sincerely apologize for any confusion here!
Scribd, Inc. does not sell books or other products directly, nor do we offer access to physical copies of books. Scribd, Inc. only provides a subscription service that offers digital access to content on all three of our products: Scribd, Everand, and SlideShare.
Please note that since another company made the charge, and you must contact that company directly for help. Thanks again, and have a wonderful day!
Best regards,
Monika W.
Almost a month after I tried to get my neuroscience book this is what they replied to my email, the books seller refused to send me the ebook or my money back. It is disappointing to see no one is taking responsibility, avoid like the plague
15 October 2025
Unprompted review
Reply from Scribd
Hello there, thanks for leaving your feedback. We are so sorry for any convenience. While we understand the disappointment we are unable to refund charges made through another company. Your feedback has been passed along to our team. Thank you and have a great rest of your day!
Don´t use it
Don´t use it, its a scam. Every single document that I downloaded was incomplete or had most pages blank. A waste of money.
8 October 2025
Unprompted review
Reply from Scribd
Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!
Not honoring cancellation
Cancelled my subscription August 22 and received a confirmation email. They have continued to bill me.
7 October 2025
Unprompted review
Reply from Scribd
Hello there!
We're truly sorry for any trouble here, but we are unable to bill members once a subscription has been successfully canceled. It's possible that there may be another account involved, but we're happy to help!
If you've been billed after canceling a, please open a ticket with our support team using this link, and be sure to include a screenshot showing the full transaction details as well: http://bit.ly/social-support-help.
We'll gladly investigate this on our end, and provide any assistance needed. Thanks! -MW
Scribd just charged my PayPal account
Scribd just charged my PayPal account, unauthorized. PayPal is doing nothing about it. I have no clue what service Scribd provides.
Update:
They asked me to submit a ticket, which was done multiple times 2 days ago.
4 October 2025
Unprompted review
Reply from Scribd
Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!
UPDATE:
Hello again, thanks for the update. If a ticket has been submitted, one of our trusted agents will get back to you as soon as possible. You can also provide the 7 digit ticket number here and we can look into this ticket for you. Thanks! -GT
Scribd Built Its Business on Your Generosity—Now They Sell It Back to You
Scribd’s business model is a masterclass in exploitation disguised as access. For years, they accepted uploads from the public—copyrighted or not—without verifying ownership, and quietly built a massive inventory of books, documents, and creative work. Now, under the legal shield of the DMCA, they’ve repackaged that content into an $11.99/month subscription. Essentially, the books you uploaded for free are being sold back to you.
This isn’t just a technical loophole—it’s a betrayal of creative trust. Scribd didn’t build a library; they harvested one. And now they monetize it without compensating the original contributors, many of whom never consented to commercial use.
The billing complaints across the internet only reinforce the pattern: unauthorized charges, confusing cancellation flows, and a lack of transparency. These aren’t isolated incidents—they’re systemic. Scribd’s customer service responses often feel like scripted deflections rather than genuine attempts to resolve issues.
If you support this kind of business model, understand what you're endorsing: a platform that profits from ambiguity, user naivety, and the unpaid labor of creators. You gave them the content, and now you’re paying to access your own generosity. You get what you pay for—and in this case, what you deserve.
Addendum: notice how Scribd's reply below has absolutely no connection with the content of this review, which illustrates their pattern of ignorance.
31 May 2025
Unprompted review
Reply from Scribd
Hello Stephen,
We understand if you have any concerns here, and we're always open to feedback or suggestion related to content that you've located across our platform.
If you could update your review here with the latest ticket # then we'll ensure it gets escalated to the proper team for further review! -MW
UPDATE:
Hi there, Thanks for the reply and we apologize for the confusion. We thank you for your feedback and can assure you it has been passed along to our team. Should you have any other questions or concerns, please submit a ticket directly at http://bit.ly/social-support-help. Thank you!
Scribd has stolen my money.
Like many others, it seems, I got charged after my free trial even though I'd canceled it. But after no joy getting the money back through PayPal, I figured I may as well go and use the month I'd paid for. However, got to the Scribd website to find that it says the payment wasn't processed correctly and therefore I can't access anything. Both PayPal and my bank show that the money has come out, so Scribd definitely has it. I emailed Scribd about it, and despite their promise to try and respond to everything within 24 hours, I've gotten no response. So Scribd has just stolen my money. Awful, scummy company. Don't even do the free trial, it's not worth it.
16 September 2025
Unprompted review
Reply from Scribd
Hi Jamie,
We're truly sorry for any trouble here, but we are unable to bill members once a subscription has been successfully canceled. It's possible that there may be another account involved, but we're happy to help!
If you've been billed after canceling a, please open a ticket with our support team using this link, and be sure to include a screenshot showing the full transaction details as well: http://bit.ly/social-support-help.
We'll gladly investigate this on our end, and provide any assistance needed. Thanks! -MW
Asked me to sign up just to be hit with…
Asked me to sign up just to be hit with a subscription screen
2 October 2025
Unprompted review
Reply from Scribd
Hello there, we're so sorry for any confusion here!
We do offer some free features, like publishing and sharing documents on Scribd or Slideshare. Many documents are free to read on Scribd or Slideshare in their entirety, though in some cases, full versions of documents may only be visible to subscribers.
However, it's important to note that you will need a subscription if you’d like to download documents on Scribd and Slideshare, and to access Everand’s premium library of books, audiobooks, news, and magazines.
If you have any questions about this, please don't hesitate to contact our support team using this link and we'll be happy to help: http://bit.ly/social-support-help.
Thanks again! -MW
Unusable without subscription
Absolutely unusable without subscribing. Adverts plague the website and prevent any sort of meaningful reading without handing over information.
29 September 2025
Unprompted review
Reply from Scribd
Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!
worth of 0 stars. A fraudulent company. DO NOT BUY A SUBSCRIPTION
If I could give it zero stars, I would. I canceled my Scribd subscription during the trial period, yet they still charged me. When I requested a refund, I provided everything they asked for — the full 9-digit Scribd order number, the merchant order ID from Apple Pay, screenshots, and account details.
Instead of refunding me, customer service agent ShaQuetia C. dragged me through an email chain of over 12 emails, constantly pretending they didn’t receive my proof or claiming the order number was “incomplete” — even after I spelled it out in plain text.
This was not an accident. It was deliberate runaround. Scribd will not give you your money back, no matter what proof you send. Their practices are dishonest and predatory. Avoid this company at all costs.
28 September 2025
Unprompted review
Reply from Scribd
Hi Peter, Thank you for leaving your feedback. We are sorry to hear of the frustration you experienced. All of your feedback has been passed along to our team. Should you need any further assistance, please do not hesitate to let us know. Thanks!
side eye
NOTHING… and I mean NOTHING IN THIS WORLD has sent me into a SPIRAL of WHITE-HOT RAGE like this. First, you make me SIGN UP. Oh, wow, look at me. Typing in my email like a good little soldier, handing over my INFORMATION. And then. THEN. You hit me with a SUBSCRIBE TO DOWNLOAD. Oh, are you KIDDING ME?! Are you actually, in the year of our lord, pulling this NONSENSE? What am I signing up for, huh? What? AIR?? INVISIBLE CONTENT?? HOPES AND DREAMS??? You gave me NOTHING. NOTHING! And you expect me to smile through this abuse like a DUMB LITTLE SUBSCRIPTION CLOWN?! Absolutely not. Respect your users ffs.
25 September 2025
Unprompted review
Reply from Scribd
Hi Tamara, thank you for taking time to share your feedback with us - though we're sorry for any inconvenience!
Scribd, Inc. oversees three unique products: Everand is your home for ebooks and audiobooks; Scribd is a digital document library for community-uploaded content; Slideshare is a presentation sharing platform for professionals and academics. All three of our services can be accessed through one account, making switching between these products easy — you only need one subscription to use the premium features of Everand, Scribd and Slideshare.
We do offer some free features, like publishing and sharing documents on Scribd or Slideshare. Many documents are free to read on Scribd or Slideshare in their entirety, though in some cases, full versions of documents may only be visible to subscribers.
However, you are correct that you will need a subscription if you’d like to download documents on Scribd and Slideshare, and to access Everand’s library.
If you have any other questions about this, we're here to help so please don't hesitate to open a ticket with our support team using this link: http://bit.ly/social-support-help.
Thanks again! -MW
It requires five uploads
It requires five uploads, but after that, you can't download anything. The download carousel spins for hours, and if you reload the page, it requires five more uploads.
Simply a rip-off.
15 September 2025
Unprompted review
Reply from Scribd
Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!
Scribd is a liar. Don't sign-up
They asked to signup to download any document but then they ask to subscribe any plan to download the PDF.
7 September 2025
Unprompted review
Reply from Scribd
Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!
Deliberately misleading
Prompts users to sign up for an account to download something as simple as a PDF file. As if that wasn't enough, it then wants you to sign up for a subscription service and enter your payment details.
3 September 2025
Unprompted review
Reply from Scribd
Hello there, thank you for sharing your feedback with us! We're sorry for any inconvenience here.
Scribd, Inc. oversees three unique products: Everand is your home for ebooks and audiobooks; Scribd is a digital document library for community-uploaded content; SlideShare is a collection of community-uploaded presentations and professional content. All three of our services can be accessed through one account, making switching between these products easy.
We do offer some free features, like publishing and sharing documents on Scribd or SlideShare. Many documents are free to read on Scribd or SlideShare in their entirety, though in some cases, full versions of documents may only be visible to subscribers.
You will need a subscription if you’d like to download documents on Scribd and SlideShare, and to access Everand’s library. You can check us out by signing up for a free trial here. Please note, you may encounter limits on how many documents can be downloaded during a subscription trial period.
We hope that helps, but don't hesitate to contact our support team with any other questions: http://bit.ly/social-support-help.
Thanks again! -MW
Real thieves watch out for these thieves
1 September 2025
Unprompted review
Reply from Scribd
Hello there, thanks for leaving your feedback! If there is something we can assist with, feel free to reach out to us directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!
DO NOT USE THIS WEBSITE
Full of pubs, really bad website in general and does not work properly. I highly discourage this website. DO NOT USE THIS
28 August 2025
Unprompted review
Reply from Scribd
Hello there, we're so sorry if you've run into issues using the Scribd.com website and we'd love to help with this.
If you could open a ticket using the form on this link, and provide some details on this issue, a member of our support team would be happy to look into this: http://bit.ly/social-support-help.
Thank you! -MW
Most books and audio-books I want requires an unlock
With my premium subscription I am allowed 3 unlocks per month. However, every book and audio book that I want requires an unlock. So I am very limited in the titles I can download. In the past, it seems that I didn’t have this limitation.
28 August 2025
Unprompted review
Continued charges despite cancelled perscription!
I cancelled my subscription in 2022 and received a subscription confirmation. The company continues to keep charging me monthly (for 3 years now!). I've sent multiple e-mails but no one is returning my messages. I'm planning to report them to the better business bureau. This is terrible.
26 August 2025
Unprompted review
Reply from Scribd
Hello there, Paulina! We're truly sorry for any trouble here and we understand your concerns about being billed, so we want to make this right.
Since we cannot bill you for a canceled subscription, it sounds like the charges are linked to either an unsuccessful cancelation, or there's another account we need to locate.
Since you've contacted us via email, can you please update your review here to include your 7-digit ticket number?
Alternatively, you can open a new ticket with our support team using this link: http://bit.ly/social-support-help.
Please be sure to include a screenshot showing the full transaction details as well.
We'll gladly investigate this on our end, and provide any assistance needed. Thanks again! -MW
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