Scout Adventures Reviews 283

The staff, activities and facilities were all amazing, as always. There was a little inconsistency in how many goes the children got at some activities. For example, 1 group only got 1 go on the zipline when the other group managed 3 or 4.

We had a very enjoyable stay and look forward to returning next year. Great site, great team, great experience for our pupils.

The service from staff was incredible from before the visit began, during and after - could not fault it! The facilities were amazing, and equipment was all safe and well looked after. The activities themselves were well planned and incredibly fun for the children.

We were unable to reach Scout Adventures for a month despite having paid our deposit. We sent multiple emails but received no responses. We went to Gilwell Park, and there was no one available to assist us. Our phone calls were not answered either. When we visited Gilwell Park again as our camp date approached, the only explanation we were given was that they had been very busy.

Because they did not respond to us, we experienced significant anxiety and were unable to gather sufficient interest for the camp we had organized. The information we needed from them was essential for us to collect participants. We even considered cancelling the camp, but they demanded the full payment, so we could not cancel. As a result, we proceeded with very few students. We paid £10,000 and suffered a substantial financial loss as a charity. The service provided was extremely poor.

Additionally, the site lacked proper security—people could freely enter and exit.

In short, their customer service is terrible.

Accommodation what we needed. Sessions well run.

Good:
• The instructors in The Lid were excellent
• The Lid was noticeably warmer this time
• New tables and chairs were a welcome upgrade
• Lodges were clean on arrival

Bad:
• In the Peter Harrison building, the kitchen oven had a badly damaged leg that we had to push back into place to stop it collapsing
• Stale food was found behind the oven, raising concerns about how thoroughly the kitchen is cleaned
• Adult‑room mattresses were rock‑hard and extremely uncomfortable
• No bins in the bedrooms, which was inconvenient
• The Jack Petchey building was missing an urn
• Activity meet up in Camp Square felt slightly chaotic - I got asked 3 times which activities my group were doing
• The new site barrier has no footpath, forcing us to walk through mud
• Corridor doors have no movement‑dampening, leading to constant slamming and unnecessary noise

Superb archery permit course, well led and tailored to personalised areas of required learning.

Excellent instruction, adequate accomodation and friendly staff.

If only there hadn't been so much rain, a lovely site when it is busy with young people enjoying adventures, I look forward to coming again

I'm happy to provide good feedback on the woodland management course I recently attended, it was a fantastic and very enjoyable experience.

The content was incredibly practical, covering a wide range of essential skills, including scrub removal, cutting down trees, tree planting, hedge laying, bug hotels, deer nests, beetle ogory, and various tools usage. The instructors were a real mine of information, and their expertise was invaluable.

I also wanted to specifically mention how comfortable the included accommodation was, and the food provided was very tasty. The entire Scout Adventures team went out of their way to communicate with us and look after us all, which made the experience even better.

I hope you consider offering an advanced follow-up course in the future!

Amazing from start to finish. Thank you 😊

Upon arrival, it was clear that the accommodation block hadn't been thoroughly cleaned, as many of the bedrooms were still dirty. The condition of the toilets and bathrooms left much to be desired, as they were in need of some maintenance. The variety of food options was impressive, but with sugary treats accompanying each meal, healthier choices were overshadowed, especially for kids who are drawn to sweets. The kitchen was well-maintained but would benefit from a secure place for knives. The staff were warm and welcoming, and the site itself boasted pleasant outdoor spaces.

The event it self was well run and a great experience for Scouts and Explorers. The catering option was good and made it easier on leaders with equipment. The booking was good, if a little slow sometimes to come back when query. Check in easy.

Only critic, was it would have been nice to had a call or chat facility to deal with questions in lead up.

The children had great fun. As an adult I think some of the accommodation needs a bit of TLC, showers leak on to the floor. some of the heating wasn't working and the window locks were broken so they opened out too far. The food was very good and lots of it. Time wasted on 3G swing as not enough time for 2 goes for all children but too much time for 1 go each.

The staff were very helpful and made the experience for the Scouts very enjoyable.
The entertainment was great and kept the Scouts happy even though they were wet.

Scarefest 2025
my scouts went to Scarefest at Gilwell Park, they had a fantastic time, the activities were great, the firework were fantastic, the staff and volunteers were very helpful, all scouts no matter your age should go to Gilwell

Staying on site was fine - good experience all round BUT paying or adjusting numbers last minute was a nightmare. Dealiing with children (Duke of Edinburgh Award) there are always going to be times when one or two children are eitehr ILL or just don't turn up. We are self reliant - just borrowing the camping space - nothing else. Yet there was NO flexability built into the system to just 'print out' another invoice when i arrived on site this year. Past year's - that is what has happened but NOT this year. The automated system doesn't read replies to invoice emails such that (in my expeerience this year), the emails became more and more threatening even when i had replied to them, saying that ' a cq was in the post' etc. I would much prefer to have a conversation with a person rather than a PC. That, and more flexability in terms of actual attendance on the day rather than proposed attendance 3 months before the camping date, in order to secure a site. NB: After contacting the site by telephone, all (hopefully) was sorted, but, waste of my time ref: the above two points, in writing an email(s).

Site was very good and all staff members were brilliant specially Ollie and Jennifer one thing I would say is they could improve on the toilet block near the main square other than that we had a brilliant time

The staff were extremely helpful and accomodating. We had students with some complex needs and they fully supported their integration into the activities booked. The catering staff and scouts were extremely welcoming and engaged well with all our students.

We used the lawn hut for our yp to eat in, which we felt was very run down and unsafe. The floor was uneven and the tables and benches were unsafe. The veranda was unsafe. Activties were generally well run but before the day booking activties and communication was a struggle.