I complained about a Labb HC failing due to magnets….. within 24 hours received a response for CS about providing a FOC replacement. Just gave them POP. Cover arrived next day. Nice… a defo ret... See more
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Review summary
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Reviews shaping this summary
Ordered 4 shirts which arrived promptly, I kept two but had to send two back as I wasn’t keen on them, I received fantastic customer service support from Leanne in regards to my returned parcel an... See more
Company replied
Had to return a club that had developed a fault. Scottsdale provided a returns label almost immediately, the club was sent back to the manufacturer and even though it was officially out of warran... See more
Company replied
I had to return a faulty pair of shoes. The team were great and sorted out a quick free next day return. The issue I then faced was that my shoes weren’t in stock in my size and Oliver the head of ret... See more
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Company details
About Scottsdale Golf
Written by the company
Scottsdale Golf started trading online in 1999 and we have grown into one of the UK's leading online golf stores. We offer a massive choice of high quality golf clothing, golf clubs and accessories from all the top brands at discount prices and combine it with top quality customer service.
Next Day UK Delivery until 5pm
We know important it is to get that all important purchase quickly so we offer next day until 5pm every day and free delivery for all orders over £30. All orders are shipped with DPD with a 1 hour delivery window.
Simple and Hassle Free Returns
Sometimes items ordered online are not perfect and we appreciate that. It's simple to return items using our online Returns Portal in association with DPD.
Industry Leading Customer Service
Everything is geared to making things as easy and efficient as possible for you. You can reach us by phone, email, live chat, Facebook Messenger and WhatApp! Whatever you need, we are here for you. You can find answers to most queries in our online Help Centre.
Interest Free Finance
Interest free finance is available for a variety of time periods starting at just 30 days and going all the way up to 5 years!
Next Day UK Delivery until 5pm
We know important it is to get that all important purchase quickly so we offer next day until 5pm every day and free delivery for all orders over £30. All orders are shipped with DPD with a 1 hour delivery window.
Simple and Hassle Free Returns
Sometimes items ordered online are not perfect and we appreciate that. It's simple to return items using our online Returns Portal in association with DPD.
Industry Leading Customer Service
Everything is geared to making things as easy and efficient as possible for you. You can reach us by phone, email, live chat, Facebook Messenger and WhatApp! Whatever you need, we are here for you. You can find answers to most queries in our online Help Centre.
Interest Free Finance
Interest free finance is available for a variety of time periods starting at just 30 days and going all the way up to 5 years!
Contact info
Unit 4c, Stretton Distribution Centre, WA4 4QT, Warrington, United Kingdom
- 0333 355 1818
- pro@scottsdalegolf.co.uk
- www.scottsdalegolf.co.uk
4.7
Excellent
14K reviews
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Great customer service and resolution!
Leanne and the team at Scottsdale were very efficient, freindly and effecitve in resolving an issue in which the manufacturer put the wrong shaft in a custom club. Really great work with a fast turnaround! Would always reccomend especially due to Leanne and the customer experience team.
21 August 2026
Unprompted review
Reply from Scottsdale Golf
Thank you so much for your fantastic review! We’re delighted to hear that Leanne and the team were able to resolve the issue with your custom club quickly and efficiently. We really appreciate your kind words about the customer experience team, and we’ll be sure to pass your feedback on to Leanne. Thank you for your recommendation and continued support!
Fantastic service
Fantastic service. I’ve bought a few things from Scottsdale before and the service has always been great. On the one occasion my parcel went missing, Tanya in customer services sorted things out very quickly, with no fuss. Excellent all round.
21 August 2026
Unprompted review
Reply from Scottsdale Golf
Thank you so much for your fantastic review! We’re delighted to hear that you’ve had such consistently positive experiences with Scottsdale Golf. It’s also great to hear that Tanya was able to resolve the issue with your missing parcel quickly and smoothly. We’ll be sure to pass on your kind words to her!
Find myself returning to this fine…
Find myself returning to this fine retailer of all things golf attire on a yearly basis.
10 August 2026
Reply from Scottsdale Golf
Thank you for your continued support and for taking the time to leave such a lovely review! We’re delighted to hear that you return to Scottsdale Golf year after year for your golfing attire.
Shopped with Scottsdale on a fair few…
Shopped with Scottsdale on a fair few occasions now, and I wouldn’t shop anywhere else. I’ve even had courier problems, and Scottsdale were straight on the case and resent the following day.
17 August 2026
Reply from Scottsdale Golf
Thank you so much for your continued support and for taking the time to leave such a fantastic review! We’re delighted to hear that you continue to choose Scottsdale Golf and that our team was able to step in quickly and resolve the courier issue for you.
I’ve still not received the item
I’ve still not received the item, which I had to pay next day delivery for, and it’s been delayed almost a week.
UPDATE: Very pleased to report that Scottsdale Golf got involved and resolve this for me, thank you
16 August 2026
Reply from Scottsdale Golf
We apologise that you have not recieved your delivery. Should you have any issues with a delivery we advise our customers to reach out to us as soon as possible so we can get this ressolved as quickly as possible. A member of our team will reach out to you regarding this so we can get this sorted for you straight away.
Tanya was great
Tanya was great, responsive and resolved my query within minutes
21 August 2026
Unprompted review
Reply from Scottsdale Golf
Thank you so much for your lovely review! We’re delighted to hear that Tanya was able to help and resolve your query so quickly. We’ll be sure to pass on your kind feedback to her!
Order cancelled and not communicated
After placing my order I received order confirmation, delivery notifications and more. Upon follow up 2 days after delivery was expected, I was told my order was flagged as fraud and was therefore cancelled. I had previously emailed and received no response. Very frustrating and ended up ordering from elsewhere. Not sure I would trust again due to the poor communication.
20 August 2026
Reply from Scottsdale Golf
We sincerely apologise for the inconvenience caused. I can see that a member of our team has been in contact with you regarding this matter. They will reach out to you again to discuss this further, as a resolution was previously offered but was not proceeded with at the time. We hope we can resolve this for you.
Always efficient fast reliable.
17 August 2026
Reply from Scottsdale Golf
Thank you! We're delighted to hear that you find our service efficient, fast and reliable.
I bought a Garmin golf watch which…
I bought a Garmin golf watch which became faulty after a year and a half. Oliver was super helpful, investigating the faulty watch and sending out a brand new replacement to me. It all happened quickly and easily.
14 August 2026
Unprompted review
Reply from Scottsdale Golf
Thank you so much for your fantastic review!
We’re really pleased to hear that Oliver was able to help with the issue you experienced with your Garmin golf watch and make the process quick and straightforward. We understand how frustrating it can be when a product develops a fault, particularly after you’ve had it for some time, so we’re delighted that Oliver was able to investigate this for you and arrange a brand-new replacement.
It’s great to hear that you found the whole process easy and that you were kept well looked after throughout. We’ll be sure to pass your kind comments on to Oliver, who will be delighted to hear your feedback.
Thank you again for choosing Scottsdale Golf and for taking the time to share your experience. We hope you enjoy your replacement Garmin and get plenty of use out on the course! 🏌️♂️
Excellent customer service from Kieran…
Excellent customer service from Kieran who resolved an issue ( created by the manufacturer, not Scottsdale) for me quickly and successfully. This is a hallmark of Scottsdale which makes me very comfortable when dealing with them.
20 August 2026
Unprompted review
Reply from Scottsdale Golf
Thank you so much for your fantastic review and for your kind words.
We’re really pleased to hear that Kieran was able to resolve the issue quickly and successfully for you. While the problem was caused by the manufacturer rather than Scottsdale Golf, we believe it’s important that we take ownership and do everything we can to make the process as straightforward as possible for our customers.
It’s fantastic to hear that your experience has given you confidence when dealing with us. Providing reliable customer service and making sure our customers feel looked after is something we take great pride in.
We’ll be sure to pass your kind comments on to Kieran. Thank you again for your continued support and for choosing Scottsdale Golf. We look forward to helping you again in the future! 🏌️♂️
Reply from Scottsdale Golf
Thank you for your great review! We’re delighted to hear that you were happy with the product, found our pricing good value, and received your order promptly.
We really appreciate you choosing Scottsdale Golf and taking the time to share your experience. We hope to welcome you back again soon! 🏌️♂️
Had to return a club that had developed…
Had to return a club that had developed a fault. Scottsdale provided a returns label almost immediately, the club was sent back to the manufacturer and even though it was officially out of warranty, a new head has been fitted to my original shaft and sent back. All took around 3 weeks.
Delighted to have my 5 iron back!!
Thank you
20 July 2026
Unprompted review
Reply from Scottsdale Golf
Thank you very much for your fantastic review!
We’re really pleased to hear that we were able to get your 5 iron sorted and back with you. We understand how frustrating it can be when a club develops a fault, particularly when it falls outside the manufacturer’s official warranty period, so we’re delighted that the manufacturer was able to fit a new head to your original shaft and get you back out on the course.
It’s also great to hear that the returns process was quick and straightforward, with the returns label provided almost immediately. We always aim to make these situations as hassle-free as possible for our customers.
Thank you again for your patience while this was resolved, and we’re delighted to hear you’ve got your 5 iron back! We really appreciate your custom and hope you enjoy plenty of great golf with it. 🏌️♂️
Warranty claim
I recently had an issue with Nike golf shoes still under warranty and Oliver resolved the issue in no time. The best customer service I’ve received in years. Thanks again Oliver.
14 August 2026
Unprompted review
Reply from Scottsdale Golf
Thank you so much for taking the time to leave such a fantastic review. We’re really pleased to hear that Oliver was able to resolve the issue with your Nike golf shoes quickly and efficiently.
We understand how frustrating it can be when something goes wrong with a product, particularly when it’s still under warranty, so it’s great to hear that Oliver made the process as straightforward as possible for you.
We’ll be sure to pass your kind comments on to Oliver and the team. Providing excellent customer service is something we pride ourselves on, so hearing that this was the best service you’ve received in years really does mean a lot to us.
Thank you again for your support and for choosing Scottsdale Golf. We hope to see you again soon! 🏌️♂️
Reply from Scottsdale Golf
Thank you for your fantastic review! We’re delighted to hear that you were pleased with the quality of your item, found our pricing good value, and received your order quickly.
We really appreciate you choosing Scottsdale Golf and taking the time to share your experience. We hope to see you shopping with us again soon! 🏌️♂️
A Mixed Bag Experience Resolved
I wrote a short while ago, stating my experience had been A Mixed Bag. Scottsdale, replied and engaged with me to rectify shortfalls.
Often you can gauge a company and their customer support best in response to initial shortfalls. Scottsdale have been excellent in this regard. They have sorted out the issues; noted and understood the frustrations caused; and compensated me for the shortcomings. I cannot fault them in how they have responded. I would not think twice about recommending them.
18 August 2026
Unprompted review
Reply from Scottsdale Golf
Thank you so much for taking the time to update your review and share your experience.
We really appreciate your kind words, particularly regarding how we handled the issues you initially experienced. We completely understand your frustrations, and while we’re sorry that your original experience fell short of the standards we aim to provide, we’re pleased that we had the opportunity to put things right for you.
Customer feedback is extremely important to us, and we always want to make sure that when something does go wrong, we listen, take responsibility and do everything we can to resolve it. It’s fantastic to hear that you were happy with the outcome and the support you received from our team.
Thank you again for your understanding and for your recommendation. We really appreciate your custom and hope to welcome you back to Scottsdale Golf again soon! 🏌️♂️
I had to return a golf top
I had to return a golf top, and the customer service was excellent, constant updates and so helpful. Oliver, you are a star ! Thank you !
20 August 2026
Unprompted review
Reply from Scottsdale Golf
Thank you so much for your fantastic review! We’re delighted to hear that your return was handled so smoothly and that you received regular updates throughout the process. We’ll be sure to pass your kind words on to Oliver — he’ll be thrilled to know he made such a positive impression. ⭐
Thank you again for choosing Scottsdale Golf, and we look forward to helping you again in the future!
Golf gear from here is superb 👌🏼
Golf gear from here and especially when on a sale is superb. I love a wee bargain and these Adidas shoes are superb. It’s my 3rd pair or the same type. But these with the pink soles are awesome.
3 August 2026
Reply from Scottsdale Golf
Hello Ian,
Thanks so much for the fantastic review! 😊 We’re delighted to hear you’re loving your new adidas golf shoes — and the pink soles definitely add a bit of extra style! 👟💗
It’s great to know you’re a returning customer and that you’ve now had three pairs of the same style. We really appreciate your continued support, and we hope you enjoy many great rounds in your new shoes! ⛳🏌️
Excellent service
Excellent service, great equipment and awesome delivery. i never shop anywhere else....especially when the loyalty points build up :)
14 July 2026
Reply from Scottsdale Golf
Hello Stewart,
Thanks so much for the brilliant review! 😊 We’re delighted to hear you’re happy with the service, equipment and delivery.
It’s fantastic to know we’re your go-to for golf gear and we’re glad those loyalty points are coming in handy! 😉 We really appreciate your continued support and look forward to helping you with your next golf purchase. ⛳🏌️
Reply from Scottsdale Golf
Hello Steve,
Thank you for your lovely review! 😊 We’re really pleased to hear your order arrived on time and that you’re happy with your purchase. We really appreciate your support and hope to see you again soon! ⛳
Very easy to order
Very easy to order, unfortunately I selected the wrong delivery but a quick email to Leanne at the customer services sorted it out very quickly. Great company to buy your golf gear from
19 August 2026
Unprompted review
Reply from Scottsdale Golf
Hello Steven,
Thank you so much for the fantastic review! 😊 We’re delighted to hear that ordering was easy and that Leanne was able to quickly sort out the delivery for you.
We’ll be sure to pass your lovely comments on to her. It’s great to know you’re happy with our service, and we really appreciate you choosing us for your golf gear! ⛳🏌️
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