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Huddersfield new scooters, used scooter, motorbike dealer in West Yorkshire scooters and motorbikes, moped and mopeds finance scootercrazy
United Kingdom
Rude customer service, they took orders which is not in stock and not been removed on website yet still available and shipping on 5days???
When I call them said is not in stock and we need to ordered for you from Italy and Italy is lockdown right now because Coronavirus, so Why the item show on website are available in stock and shipping from uk
I ordered a Vespa LX Top Case and Top Case Support via their website on 29 November, 2019. During checkout, it listed £0 for shipping. I figured that maybe shipping was free since it was such an expensive purchase.
I then received an email that total shipping is £60 and that if I was happy with it, then they'll "charge my account" and process my order.
I've followed up this email twice asking how I can make payment. No reply. Nothing. Zilch. It is now January 8th. I now have to try and phone long distance from Australia late tonight to chase this down.
Bad customer service.
Recently ordered a Vespa helmet which was listed as a special order from Italy. The helmet arrived in a much shorter time frame than anticipated and was in perfect condition. Shipping from the U.K. to the states is expensive but in this case, at least, it was worth the cost. Communication with ScooterCrazy was also very prompt and polite. I will not hesitate to order from them again.
Brought a vespa primavera top box and windshield. Order was shipped and arrived on time to Hong Kong. Had a mishap with the wind shield and arrived with scratches. It was promptly replaced. Replacement windshield arrive in little over 1 week. Scootercrazy really took the worries away from buying online and shipping long distance.
I placed an order online for delivery to my cousin in the UK. I am in the US and he was going to bring it to me during his upcoming trip. Scooter Crazy sat on the order and asked me to pay higher shipping costs, despite the order confirmation clearly stating it would deliver to a UK address. They then assured me it would deliver on time for my cousin to bring it. That was not the case. Now I won't have the part for a while and I will have to pay additional shipping fees for him to send the part over to me. Total let down.
Reply from Scootercrazy
Hi
I am really sorry to hear you were disappointed with the service whilst shopping with us. We have taken note of your comments in order to ensure our order processing and customer service constantly improves.
Once again our sincere apologies for any inconvenience caused.
Regards
Scooter Crazy
Wanted a couple of neck scarfs for my trip to World Vespa days in Belgium.
Although very short notice they managed to find two in the same colour.. just what I wanted.. and posted by return, ready for the trip...
I have bought a few items from Scootercrazy and the goods have arrived quickly and safely. When I needed help with my order Gemma was very friendly and all was sorted quickly
Ordered a Vespa hat online, didn't receive an order confirmation, had to phone three times to find out where my order was. When it did arrive it was neatly packed in a SIP bag!! But they're Yorkshire folk so I can forgive them oh and it took a week to arrive, Amazon they are not
Reply from Scootercrazy
We are sorry to hear you were not completely happy with the service you received whilst shopping with us. We aim to dispatch all orders within 5-7 business days as per our delivery times, our apologies if the delivery was outside this timeframe.
Hopefully should you choose to shop online with us again we can prove that this was not our normal level of service.
Kind regards
Gemma Greenhalgh
Brilliant support in providing the top box we wanted and excellent support when the new Piaggio top box was defective. Provided collection and delivery of replacement in double quick time.
Definitely recommend them and will certainly go back.
Thank you,
Ian
Eastleigh, Hampshire
I did not receive any email mentioning that my order had been delivered. Also, one product had the wrong color. I did not mind very much and dis not return but would have been good if i had received a note saying that.
I will not order again from Scootercrazy.
Reply from Scootercrazy
Dear R Teixeira
We are sorry to hear you had some issues with your order. You should have received an automated email with your tracking number, this can occasionally go into a spam or junk folder. With regards to issues with colour choice, if you would like to contact me I can take a look at your order and get this corrected for you.
Regards
Gemma Greenhalgh
Great service! I have purchased several items and every purchase has been dealt with swiftly. There had been some errors on pricing as they had not updated their website but they sold me the items at the lower price saving me in excess of £50. I was so impressed with the online service that I decided to let them service my Piaggio X10 scooter, not disappointed. I found every member of staff to be friendly and helpful. I would thoroughly recommend them.
Scooter crazy had al the items I wanted and the website was easy to use. The new screen and cover arrived very quckly.
Nothing much to add to the above statement: ordering was easy and delivery was quick.
Had a few problems with purchasing a second hand bike from this dealer.
Dealer resolved issue very quickly and to my satisfaction.
Honest traders.
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