SCENTIFY UK Reviews 

386
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, especially the fragrance oils, noting their lasting scents and effectiveness. Reviewers frequently highlight the fast and efficient delivery service, with many orders arriving within days. The overall service is often described as excellent, with good communication and helpfulness. Many customers also appreciate the inclusion of free labels and other unexpected extras with their orders. Consumers frequently express their intention to repurchase, having bought from the company multiple times and planning to do so again.

What people talk about most

Product

Reviewers express high satisfaction with the products, particularly praising the lovely, stunning, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Quality

Customers had positive experiences with quality, consistently praising the products as high quality.... See more

Service

Customers consistently note positive experiences with service, often describing it as very good, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my package yesterday but unfortunately one of my bottles had got damaged. Contacted them they were very helpful and are sending me a replacement. Order arrived so quickly and the added extras... See more

Company replied

Rated 5 out of 5 stars

Love the new scents that have just arrived. Warm vanilla fig is to die for. Not tried the rest yet. Love that you get free clp labels for each fragrance too..postage Great, parcel arrived within days.... See more

Company replied

Rated 5 out of 5 stars

I love Scentify fragrance oil and so do all my customers. They say the fragrance just lasts and lasts. Had a slight hiccup with my last order but the the fault lied with Royal Mail and NOT Scentify.... See more

Company replied

Rated 5 out of 5 stars

I am very early on into my candlemaking journey, but this company were recommended to me because of the quality of their scent throws. The recommendation was spot-on and not only that I can get every... See more

Company replied


Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

Scentify UK is a specialist supplier of fragrance oils for candle making, wax melts, home fragrance and cosmetic applications. Our range is built around consistent, high-performing scents that makers can rely on, whether you're testing small batches or scaling production. We also supply fragrance solutions for room sprays, reed diffusers and wider home scenting applications, giving you flexibility across your product range. Every fragrance is supported with clear technical documentation, including CLP, SDS and IFRA, so you can work with confidence and stay compliant. We offer a wide selection of trending, classic and exclusive scents, designed to perform well while remaining accessible for both new and experienced makers. Orders are dispatched quickly from the UK, with free CLP labels included to support your workflow. Scentify is built on clarity, reliability and ease of use - helping you create products your customers come back for.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

386 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(386)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality products

Items were delivered quickly, packaged fantastically, the fragrance oil that I received are great quality will definitely, sorry I should say I’ve already ordered more and will definitely order more items in the future and recommend Truly Personal to family and friends👍

29 September 2023
Rated 2 out of 5 stars

The shipping was fast

The shipping was fast. The only issue was the scent. I've tried other frosted coconut snowball oils and this one just didn't smell like it. It was also very light in the after product.

9 August 2023
SCENTIFY UK logo

Reply from SCENTIFY UK

Hi Christina, we are pleased to hear that you were happy with the shipping speed. We aim to please. We're sorry you weren't as keen on the oil though as it's currently one of our best sellers. However, we do appreciate that everybody smells things differently and if we can help with anything in the future, please drop us a message :)

Rated 5 out of 5 stars

Cello bags

Amazed at how quickly my order came and well pleased with it. So I am giving this first order five stars and well deserved.

10 August 2023
Rated 5 out of 5 stars

Suvh fast dispatch and delivery

Everytime I order from here (usually before 2pm) my order has been dispatched the same day and I've received the next day everytime. Perfect when I'm running low. I think I've made 4 purchases in 2 weeks!!

11 July 2023

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