Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.
Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more
Company replied
I always use Scancom. Just a little secret between you and me. Why pay £29 a month? SIM router and a card from Scancom. Never disconnected. Dedicated servers go down. Multiple masts always share it ar... See more
Company details
Written by the company
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Contact info
18a park house, meridian business park, east link, LE19 1WZ, Leicester, United Kingdom
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Great
564 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No Support Emails Answered
Ive used scancom EE sims for a few years, decent value , but the support from Scancom is lacking, no phone support, and emails arent answered.
All i want to know is when is the 1000GB EE £15 a month sim reset, the old sims used to be on the 23rd of every month, but on these you cant text 150 to find out.
8 April 2026
Unprompted review
Reply from Scancom
Hi there,
Thank you for your review — we really appreciate your long-term custom and your honest feedback.
We’re sorry to hear that you’ve found our support channels limited and that you haven’t been able to get a clear answer on your 1000GB EE SIM reset date. We understand how frustrating it is when you’re trying to manage your usage but don’t have easy access to the information you need.
For these EE 30-day rolling SIMs, the data allowance typically resets on the same date each month based on the original activation/start date of your plan, rather than a fixed universal date like the 23rd for all customers.
We’d be happy to check your specific SIM and confirm your exact reset date for you, as well as help clarify anything else you need about your plan.
Please email us at support@scancom.co.uk
and we’ll make sure this is looked into for you.
Speedy delivery
Speedy delivery. Ordered a preloaded SIM card. Arrived within 48 hrs. Popped it into a 5g enabled tablet. Job done. No hassle and worked 1st time!
31 March 2026
Reply from Scancom
Thank you for your review! We’re really pleased to hear your SIM arrived quickly and worked straight away in your 5G tablet with no hassle — exactly the kind of experience we aim for.
If you ever need any help, we’re always here to assist.
Next day delivery and works great
31 March 2026
Reply from Scancom
Thank you for your review! We’re really pleased to hear your SIM arrived the next day and is working great for you.
If you ever need any help, we’re always here to assist.
Good value and quick dispatch.
31 March 2026
Reply from Scancom
Thank you for your review! We’re really pleased to hear you found the service good value and that dispatch was quick.
If you ever need any help, we’re always here to assist.
Fast delivery and the seems seem to…
Fast delivery and the seems seem to work as advertised hope the company keeps on going and Sims work for the 2 years I've paid for at a very competitive price
27 March 2026
Reply from Scancom
Thank you for your review! We’re really pleased to hear you were happy with the fast delivery and that the SIM is working as expected.
We also appreciate your comments about value — we always aim to keep our plans competitive while providing a reliable service over the full term.
If you ever need any help during your plan, we’re always here to assist.
Just what the doctor ordered
Just what the doctor ordered
Service sim preloaded data at best prices.
27 March 2026
Reply from Scancom
Just what the doctor ordered
Service sim preloaded data at best prices.
Cancelled within cooling-off period – eSIM still issued
I ordered an eSIM on 30/03/2026 but changed my mind the same day and exercised my right to cancel. I emailed Scancom that evening to cancel the order.
Despite this, I received no meaningful response and the eSIM was sent to me afterwards. I have not downloaded, installed, or used the eSIM at any point.
I have since followed up by email and have also sent a written letter requesting cancellation and a refund. At the time of writing, this has not yet been resolved.
Based on my experience, I would advise caution.
30 March 2026
Unprompted review
Reply from Scancom
Hi there,
Thank you for taking the time to share your experience, and we’re sorry to hear about the frustration this has caused.
We understand that you exercised your right to cancel on the same day and that you’ve not used or installed the eSIM. We also appreciate how disappointing it must be not to have received a clear or timely resolution after your cancellation request and follow-ups. That’s not the standard of service we aim to provide.
We would like to urgently review your case, confirm the status of your cancellation, and ensure this is resolved appropriately in line with your rights and our refund process.
Please email us at support@scancom.co.uk so we can prioritise this and get it sorted for you as quickly as possible.
Kind regards,
Scancom Support Team
CONNED
Bought a 4 month unlimited data SIM. It stopped working completely after only 1 month after buying. We have been contacting the company for months trying to get a refund or replacent and they are simply repeating "try it in a phone, make sure settings are ok" to which we keep saying we have tried and it's not working. They then simply ignore us and stop replying. Then the cycle starts over!
8 January 2026
Unprompted review
Sim stops working middle of services
Sim stops working middle of services, customer support non existent, only if i could give 0 star
11 March 2026
Unprompted review
Brilliant prices and service
Brilliant prices and service. I have just bought a 25GB/month Three data SIM from Scancom, and it was brilliant value for money at the equivalent of just over £1/month, and delivered for free the next day. I made a mistake in accidentally putting this number on a port-in request, and I emailed Scancom for help. I'd accidentally breached the terms of the SIM (no port-ins allowed) and they were able to resolve it for me very quickly. I was immensely grateful. Will definitely be using them again and would highly recommend -- this level of customer service is all too rare these days, sadly.
24 March 2026
Unprompted review
Great company to deal with
I bought a 25gb data SIM from them and it was delivered quickly. It was a very reasonable price but like all SIMs it had age restrictions applied. I emailed them with my details and a photo and the restriction was removed within an hour. Great service!
17 March 2026
Unprompted review
Fast delivery at a great price thankyou
6 March 2026
Great option for data only SIM at low…
Great option for data only SIM at low cost delivering everything as promised.
Simple, fast + efficient ordering.
6 March 2026
Extremely happy.
5 March 2026
Fast, efficient and good value.
Ordered an EE unlimited data sim at an extremely competitive price. Next day delivery. Worked straight out of the envelope. No speed restrictions, no hassle.
19 March 2026
Unprompted review
Reply from Scancom
Thanks for your great feedback! We're glad your EE unlimited data SIM arrived quickly and worked perfectly straight away. Enjoy the service!
Scancom is Great
Very cost effective. It just works! Simply slide the SIM card into its slot and everything up and running immediately, no typing in codes or giving up you info.
3 March 2026
Reply from Scancom
Thanks for your feedback! We're glad you found it cost effective and easy to use—great to hear everything was up and running straight away.
Super Efficient
I placed my order for a 500GB data only sim card with Scancom.co.uk on 2nd March @ 15:23.
Following 5 update notifications from Scancom.co.uk. Confirming my order, update to my order, date & time of delivery, confirmation of collection by the courier, and finally a two hour delivery window.
My 500GB data only sim card dropped through my letterbox. on 3rd March 13:23. Less than 24 hours from placing my order, to the noise of the letterbox accepting my Scancom.co.uk order. To describe the service received as super efficient 5* would be an understatement. And of course. 4 minutes, and 32 seconds after receiving my 500GB data sim card. I was enjoying a 5G signal. With an average speed of 128Mbps based on three separate speed tests.
For £50 I am now the owner of a 500GB data only sim card. Which does not expire until January 2028.
Roughly working out about £2 per month.
Congratulations to Scancom.co.uk on a very professional service. I wager this will be the first of many purchases from Scancom.co.uk in the future.
2 March 2026
Reply from Scancom
Thank you for your fantastic review! We're delighted to hear everything arrived so quickly and that you're enjoying fast 5G speeds. It’s great to know you found the service efficient and good value— we really appreciate your support and look forward to your next order!
Scancom is simple to use
Scancom is simple to use, securely delivered and, best of all, great value for money.
2 March 2026
Reply from Scancom
Thanks for your review! We're glad you found Scancom simple to use, secure, and great value for money.
Easy cheap secure and fast refund.
Easy cheap secure and fast refund.
Used first time and loved it
2 March 2026
Reply from Scancom
Thanks for your feedback! We're glad you found the service easy, secure, and great value, and that your refund was handled quickly. Great to hear you loved your first experience!
Sim cards ...preloaded..brilliant
Always buy these now..better than being tied and paying monthly...delivered next day too 🌟🌟🌟🌟🌟
6 March 2026
Reply from Scancom
Thanks for your great review! We're glad you enjoy the flexibility and next day delivery—appreciate your continued support! 🌟
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.