Scancom Reviews 

568
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 427 reviews, reviewers had a great experience with this company. Customers consistently praise the product's performance and excellent value, noting that SIM cards work effectively right out of the box and offer competitive pricing. Many people appreciate the efficient service and fast delivery, with products often arriving quickly and providing an overall positive experience. However, some customers also noted issues with customer service, reporting slow responses, unanswered emails, or needing to repeat information. A few other people also felt that the SIM cards could be unreliable, with some experiencing service interruptions or difficulty getting them to work.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the SIM cards, noting... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Price

People report positive experiences with price, with many reviewers highlighting great deals and excellent... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting appalling support, a complete... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more

Company replied

Rated 4 out of 5 stars

Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.

Rated 4 out of 5 stars

Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more

Company replied

Rated 5 out of 5 stars

I always use Scancom. Just a little secret between you and me. Why pay £29 a month? SIM router and a card from Scancom. Never disconnected. Dedicated servers go down. Multiple masts always share it ar... See more


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator
  3. Telecommunications Equipment Supplier

Written by the company

Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.


Contact info

4.2

Great

TrustScore 4 out of 5

568 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(568)

417 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just perfect

Your website is logical, responsive, efficient.
I ordered a sim, comms were prompt and precise.
Delivered on the promised day, and now installed, the signal has been perfect.

A completely trouble-free purchase.

Thank you, everyone!

27 April 2026
Rated 5 out of 5 stars

Steve

All my question were answered in a simple and straightforward forward way which was a priority for me as I’m not technically minded

5 May 2026
Unprompted review
Rated 5 out of 5 stars

e-sim for phone

Ordered data only e-sim for phone from Scancom which arrived the same day as ordered via email which is brilliant. Just need to scan the qr code and works straight away just what I needed extra data with just a one off payment. Great company to deal with.

28 April 2026
Rated 4 out of 5 stars

Order process straight forward

Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.

27 April 2026
Rated 5 out of 5 stars

Simple to order

Simple to order, arrived within 48hrs and worked straight away.
Reckon a good deal on pricing as we operate only over the summer months, so no tie in or complexity to cancel

27 April 2026
Rated 1 out of 5 stars

Operator - no services

Ordered sim card at 11am. Next day DPD delivery quoted but not dispatched in my case until the following day. Ok, These things happen
Received.
Tested in a city location York. No service whatsoever. "Operator - no services" Not even a hint of a working SIM card in several devices, trying different APN settings and a network refresh. Emails from support have stopped since.

27 April 2026
Rated 1 out of 5 stars

Dissapointed its got to this

Dissapointed its got to this. Ordered a three sim and although the order clearly stated DPD next day delivery included it was sent via royal mail, after 8 days i asked for a new sim, day 9 the original sim arrives but has been blocked. Customer service unwilling to help instead told me to wait a day as my sim was out for delivery even though its sent by 1st class post so no tracking to confirm this. Follow up requests have fallen on deaf ears. Really starting to think ive been scammed here.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed !

I bought a sim through Amazon they took my money to activate it and then I find myself chasing them to activate it. They have no customer care, and my experience is not good. Would I use them again, not a chance at this rate

1 May 2026
Unprompted review

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