Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.
Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more
Company replied
SIM card price, data allowance and validity period were clear when ordering. SIM card arrived promptly and has worked without any problems. Scancom has been a good service for obtaining backup conne... See more
Company replied
Company details
Written by the company
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Contact info
18a park house, meridian business park, east link, LE19 1WZ, Leicester, United Kingdom
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Great
557 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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Excellent service just pop in the sim…
Excellent service just pop in the sim and away you go.
8 June 2026
Reply from Scancom
Thank you for your great review! We're really pleased to hear you found the service simple and easy to use, and that everything worked smoothly once you popped in the SIM.
We really appreciate your feedback and hope you continue to enjoy the service. Thank you for choosing Scancom!
After sales and customer care is very…
After sales and customer care is very poor. I've purchased a SIM card and been unable to use it. I've contacted the customer care email address with very little success in getting a response.
The chat service is an AI chat bot
12 June 2026
Reply from Scancom
Hi James,
Really sorry for this experience. Our team have re-reached out to check your problem and attemptted to fix it with a replacement SIM or a full refresh.
Excellent from start to finish
Excellent from start to finish , arrived on time , worked instantly , what more could you ask for .
4 June 2026
Reply from Scancom
Thank you for your fantastic review! We're delighted to hear everything went smoothly from start to finish and that your SIM arrived on time and worked instantly.
We really appreciate your feedback and are glad you had such a positive experience. Thank you for choosing Scancom!
Great support and value!
1 June 2026
Unprompted review
Reply from Scancom
Thank you for your review! We're really pleased to hear you were happy with both the support and the value of our service.
We appreciate your feedback and look forward to supporting you again in the future.
Been a customer with scancom for over…
Been a customer with scancom for over 15 years. The customer service is excellent. Always prompt with a response.
15 June 2026
Unprompted review
Reply from Scancom
Thank you so much for your continued loyalty over the past 15 years! We're delighted to hear you've consistently had a positive experience and found our customer service prompt and reliable.
We truly appreciate your long-standing support and look forward to continuing to serve you in the years ahead.
Great deal
Great deal
Quick delivery
Great value- will definately recommend to others
15 June 2026
Unprompted review
Reply from Scancom
Thank you for your great review! We're delighted to hear you were happy with the deal, quick delivery, and value.
We really appreciate your recommendation and hope to be of service again in the future.
Great service
Great service. Dealt with Kit and he was responsive and dealt with my query’s effectively and efficiently
15 June 2026
Unprompted review
Reply from Scancom
Thank you for your great review! We're really pleased to hear you were happy with the service and that Kit was able to assist you effectively and efficiently with your queries.
We really appreciate your feedback and will be sure to pass your kind comments on to the team. We look forward to helping you again in the future.
Good service
Good service, great price and always ready to offer advice and assistance
4 February 2026
Unprompted review
Reply from Scancom
Thank you for your great review! We're delighted to hear you're happy with our service, pricing, and the support provided.
We really appreciate your feedback and are always here if you need any further advice or assistance in the future.
Very easy transaction and amazing value…
Very easy transaction and amazing value for money!
9 June 2026
Reply from Scancom
Thank you for your great review! We're delighted to hear you found the transaction easy and that you're happy with the value for money.
We really appreciate your feedback and hope to be of service again in the future.
I’ve had my business phone contract…
I’ve had my business phone contract through Kit at Scancom for 5 years now and can’t fault their service, deals and communication! Highly recommend
15 June 2026
Unprompted review
Reply from Scancom
Thank you so much for your continued support over the past 5 years! We're delighted to hear you've been happy with the service, deals, and communication, and we really appreciate your recommendation.
We'll be sure to pass your kind feedback on to Kit and the team. We look forward to continuing to support your business going forward.
Pre-paid Sim card delivered
Purchased a pre-paid Sim card and it was delivered by first class post. The sim works as described
2 June 2026
Reply from Scancom
Thank you for your review! We're really pleased to hear your SIM was delivered quickly and is working as described.
We appreciate your feedback and hope to be of service again in the future.
Highly rate scancom
Highly rate scancom, having used them a number of times. I once had an unusual issue to resolve, which is always a true test of a business. I found they communicated promptly and quickly found a fair solution.
1 June 2026
Reply from Scancom
Thank you for your great review and continued support! We're delighted to hear you've had consistently positive experiences with us and that we were able to resolve your issue promptly and fairly when it arose.
We really appreciate your feedback and look forward to continuing to support you in the future.
Reply from Scancom
Thank you for your review! We're really pleased to hear you were happy with the service.
We appreciate your feedback and hope to be of service again in the future.
Great product but great support
Great product but great support. Very happy to use again.
8 June 2026
Reply from Scancom
Thank you for your great review! We're delighted to hear you're happy with both the product and the support you received.
We really appreciate your feedback and look forward to serving you again in the future.
Reply from Scancom
Thank you for your review! We're really pleased to hear you were happy with our communication and delivery.
We appreciate your feedback and hope to be of service again in the future.
Reply from Scancom
Thank you for your review! We're really pleased to hear your order was delivered quickly.
We appreciate your feedback and hope to be of service again in the future.
Very bad coverage with useless helpdesk
I bought 1000GB 5G Three SIM card from Scancom at eBay for £120, I have checked my 5G coverage before I bought but finally it's only have 1mb~5mb data speed during the day,Postcode SM1 4DQ, no live helpdesk, just stupid useless automated chat, I do not recommend.
11 June 2026
Unprompted review
Reply from Scancom
Hi, thanks for bringing this to our attention. Whilst we do not directly sell on eBay, we only sell exclusively on our website and to Amazon. Please can you email support@scancom.co.uk, and we can fix this for you, as I believe we have not had the opportunity to
Reply from Scancom
Thank you for your review! We're really pleased to hear your 3 SIM worked straight away and that you found it great value for your SIM router.
We appreciate your feedback and hope to be of service again in the future.
Do not use if you want any form of support.
Do not use if you want any form of customer service.
All support queries are dealt with via email, where their "dedicated team will provide excellent customer service. Absolute rubbish.
I was doubled billed for a number of months so I cancelled the service. The following month I have been billed again.
If you email support, your email gets ignored, if you try and call, your call gets dropped when you try and go through to finance.
No way to contact this company, it fels like they've taken my money (twice) and run!
DO NOT USE. Only reason for one star is I can't give minus stars.
10 June 2026
Unprompted review
Reply from Scancom
Hi Gavin,
Thank you for this and thanks for the call just now. As discussed, our team are sorting this, refunding your double bill subscription months and also providing a discount for future subscriptions for you personally. If there's anything else we can do, please let us know.
Reply from Scancom
Thank you for your review! We're really pleased to hear you were happy with our service and quick dispatch.
We appreciate your feedback and hope to be of service again in the future.
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