Sbarro-The Original New York Pizza Reviews 13

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Pizza Delivery

Written by the company

In 1956, Carmela and Gennaro Sbarro opened the doors to their Italian salumeria in Brooklyn. Their slices of New York style pizza were so popular that they soon opened a second location focused solely on pizza. Since then, Sbarro has offered the XL Original New York pizza, handmade every day, with freshly prepared and stretched dough, hand shredded 100% whole milk mozzarella cheese, and San Marzano style tomatoes.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

overpriced and not worth it

ordered 4 pizzas and the bill came to 72, they were an ok size but nothing special, for this price it was not worth the money or wait time (20 mins)

17 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 2 x 14 inch pizzas for my…

I ordered 2 x 14 inch pizzas for my family on 02/11. I waited 30 mins for the pizzas, only to receive them hard and burnt. Me and my kdis were unable to eat most of the pizza which is unacceptable given how much I paid. I am very disappointed with both the quality and service.

I hope you improve both quality and service so others do not have a similar experience.

2 November 2025
Unprompted review
Rated 2 out of 5 stars

Dunningsbridge road L30 service…

Dunningsbridge road L30 service station. I visited here today as I have not been to Sbarro before. The customer service was awful, the lady who was the server was sitting down on her phone on the customer chairs when I arrived which came across very unprofessional. She also was very rude and blunt, giving me my food saying “here” no please or thank you, or any manners. I said goodbye to be ignored.

The only reason for the 2 stars was that the pizza was very nice.

9 August 2025
Unprompted review
Rated 1 out of 5 stars

Huyton L’pool

Huyton L’pool. Lady behind the counter not very polite. No greating, no please or thank you. More interested in listening to her AirPods. Won’t be visiting again.

31 July 2025
Unprompted review
Rated 2 out of 5 stars

Wings were decent rest was absolutely horrid

Wings were decent. A bit too spicey, (we didn’t know they were going to be spicey). Service was mid price was astronomical in the airport. Whatever bread they gave us was absolutely horrid, embarrassingly bad. Just stale and tasteless

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Don't bother with Bredbury one manager…

Don't bother with Bredbury one manager at till fingers in her mouth biting off piece of her nail and then chewing it spit all over her fingers. When I asked if she could not do this both members of staff became aggressive blaming me saying I was looking for trouble. Very unprofessional and both looked like they needed a good shower

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Me and the wife had a walk to ‘The…

Me and the wife had a walk to ‘The Bobbin Mill’ at Buckshaw Village for a bite to eat, we bought a drink and sat at 5 tables which were all sticky , there were dead flies in the window table and an empty bottle of J2o, there was no chicken (on a Sunday) and drinks were dearer than a main meal and rubbish under our original table, the staff were pleasant but obviously unaware of basic standards. We went to book Christmas Dinner (£52.95) and will sadly give it a miss .

23 October 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look