Savage X Fenty Deutschland Reviews 

1,207
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

My experience is always amazing! The only negative comment I can make is not enough merchandise in my size range. I would buy everything if the colors offered came in my size. The product I do receive... See more

Company replied

Rated 3 out of 5 stars

Not as many styles as I had hoped for aa bigger size but am very glad I could find them as I can't find anything in person. Hopefully they'll be a good fit. Paying was a bit difficult my address kept... See more

Company replied

Rated 1 out of 5 stars

WARNING: DO NOT FALL FOR THIS VIP “MEMBERSHIP”! Savage X Fenty charges your account without clear consent and hides the fact that it’s a recurring monthly payment. I accidentally got billed for multip... See more

Company replied

Rated 5 out of 5 stars

It was a very good experience. The App was easy to navigate. The things were very beautiful and cute . Some thing is there for every taste.

Company replied

Company details

  1. Underwear Store

Information provided by various external sources

Savage X Fenty ist das jüngste Unternehmen von Musik- und Mode- Ikone Rihanna, bei welchem sie ihr Talent als Unterwäsche Designerin unter Beweis stellt. Davon inspiriert, eine Linie zu entwerfen, die alle Schattierungen und Formen von weiblichen Körpern zelebriert, will Savage X Fenty Frauen ein Gefühl von Angstlosigkeit, Selbstbewusstsein und Dazugehörigkeit vermitteln. In Zusammenarbeit mit den Besten aus den jeweiligen Fachbereichen ist eine Marke entstanden, die den Markt mit erschwinglichen Preisen und einem großen Angebot an Nude-Tönen neu definiert.


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3.7

Average

TrustScore 3.5 out of 5

1K reviews

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3.7

All reviews

(1,207)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Super 😻😻😻😻😻

18 June 2020
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Liebe Tatjana,

Es freut uns sehr zu lesen, dass Dir unsere Webseite so gut gefallen hat.
Vielen Dank, dass Du uns dafür mit einer 5 Sterne Bewertung belohnst.

Schöne Grüße,
Emma - SavageX Team

Rated 5 out of 5 stars

Actually i like every order i have…

Actually i like every order i have ordered the Quality is so hot i love all the things, i get all my order sometimes in a few days and sometimes in a 1 until 2 weeks because of corona i will understand that situation, i love the things i will use the vip member, it's so funny to shopping but i don't know is that on there member ship or by the website but i can't see on my last order one item i have get ordered but i get it thank you so much😘😘
the item of the order was a beautiful pink t-shirt bra and by the photos on the website i can see they have a xaccesoires and by my bra they don't have that i think they forget it to put it inside, but no problem i love it also without them i can get free xaccessoires i have see that on my account i think thats so cute from you to make a free xaccessoires for the vip members i love it to be a savagexfamiliy 🧡❤xoxo 💋

18 June 2020
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Liebe Seda,

vielen lieben Dank für das positive Feedback, das Lob an uns und für die 5 Sterne, mit denen Du uns ausgezeichnet hast!

Wir freuen uns sehr, dass Dir unser Shop und die Webseite gut gefallen.
Teile Deine gute Erfahrungen gerne mit Deinen Freunden und besuch uns bald wieder.

Schöne Grüße,
Emma - SavageX Team

Rated 1 out of 5 stars

I've been trying with several methods…

I've been trying with several methods (SEPA, credit card, Revolut) to pay for my order and I still cannot do it. I always get error messages that I should try to pay in a different way. I thought it was the browser, but after trying Safari and Chrome, I think this is a problem of the website. I even registered for the VIP membership. I really don't understand what else could be done so that I can place an order...

10 June 2020
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Hello Catalina , thank you for taking the time to write this review.

We are sorry that you had problems with the ordering process. We want that our members have fun on the site and great experiences with Savage X Fenty.

If you have any questions or need help, you can contact us at any time via social media (Facebook, Instagram).

Best regards,
Ben - Savage X Team

Rated 5 out of 5 stars

Absolutely stunning

Savage x fenty has stunning underwear! It makes everyone feel special and confident in their own body. Everything at this shop ist sexy while comfortable. A real game-changer!

26 May 2020
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Hello dear Aylin, thank you for your great review and the 5 Stars.

We are so happy that you are in love with our Designs and satisfied with our service and Shop.🧡
We hope that you are going to spend a lot of lovely and wonderful moments in our Savage X Fenty Styles.
Have a great Week and we hope you visit us soon again! ⭐

Kind regards,
Milla - Savage X Team

Rated 5 out of 5 stars

HELP PLEASE

does anyone know how to fix it when you try to checkout but it keeps saying error and not letting you buy it? i have a visa gift card and i’m putting the right info in but it keeps saying error try again

11 April 2020
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Dear Megan, thank you very much for your great review!

We are really sorry that you experienced problems with the ordering process. This is probably a system error.
Should you have problems with this again in the future (which we do not hope for), it is sufficient to change the browser (Chrome and Mozilla are optimal) and to delete the cookies and cache history.
If the problems persist, please do not hesitate to contact us any time on social media (Facebook, Instagram).
Happy Shopping!

Best regards,
Natascha - Savage X Team

Rated 5 out of 5 stars

Only good experiences

Great designs and service is excellent.
Edit:
The articles sold are of good quality, little higher on the price scale but worth every cent. The bras are super comfy whilst providing optimal support. The items fit perfectly.
The delivery is super fast (package reaches within 2 days).
The package is designed to enable the return in the same cover, reduces the effort of packing or buying packaging boxes or covers.

27 February 2020
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Hello dear Alva, thank you for your great review and the 5 Stars.

We are so happy that you are in love with our Designs and satisfied with our service and Shop.🧡
We hope that you are going to spend a lot of lovely and wonderful moments in our Savage X Fenty Styles.
Have a great Week and we hope you visit us soon again! ⭐

Kind regards,
Milla - Savage X Team

Rated 5 out of 5 stars

Great service

Everything fits, delivery was really fast & the lingerie is sooo cute! Love everything on this shop <3

19 December 2019
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Dear Mey,

Thank you so much for your 5 stars review!

We are very happy to hear that you are so satisfied with our shop and our items and that yo feel good in them.
We would like to hear about your experiences again and we look forward to your next visit in our shop!

Best regards,
Julia - Savage X Team

Rated 5 out of 5 stars

Everything arrived in perfect co…

Everything arrived in perfect co diction and in a timely manner, customer service answered all my questions and sending things back was no problem!

16 December 2019
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Hi dear Zoe, thank you for your great review and the 5 Stars.

We are so happy that you are satisfied with our service and Shop.
We hope that you are going to spend a lot of lovely and wonderful moments in our Savage X Fenty Styles.
Have a great day and we hope you visit us soon again! ⭐

Kind regards,
Milla - Savage X Team

Rated 2 out of 5 stars

Customer Service leaves much to be desired

I think the products themselves (if you fit into their core sizing) are great basics to have. However, I find their customer service pretty terrible. In fact, based on my experience with their customer service team, I decided to cancel my VIP membership. I had an order that ended up being sent to the post office and DHL didn't leave behind a card to let me know that I could pick it up. I ended up getting a notification that the package was being sent back to the sender. I reached out to Savage x Fenty through their FB, email, and live chat. The FB chat asked for my order number and after I gave it to them, they never got back to me. The live chat was disappointing on several levels. I think they have to follow a script so it felt like the customer service agent I was assigned wasn't even listening to me or addressing my concerns AT ALL. He just kept repeating the same thing over and over and not answering my questions. It was so disappointing. I still haven't received a reply to my email.

UPDATE: I ended up receiving a response to my email and to be honest, it was also pretty disappointing. I'm 99% sure the agents responding to emails also follow a script since they also were not addressing my concerns or issues. I will probably do one last Savage x Fenty order since they decided to credit me with store credit instead of refunding me directly, but after that never again.

9 December 2019
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Hello dear Brianna, thank you fro taking the time to write a review.

We are really sorry that you are disappointed with our shop.
First we would like to apologize to you, that you had such an experience with our customer service,
It is very important to us that our employees diligently take care of the inquiries of our members. Friendliness is on the first place and must never be forgotten!
We will redirect your feedback accordingly and do our best to not create such situations in the future.

We remain with fabulous greetings and wish you a nice day,
Milla - Savage X Team

Rated 3 out of 5 stars

Great product but service ... yikes

The special offers for VIP members are amazing (25% off at all times, 60% off on my first order), they deliver fast, their products are actually of very good quality, they have good sizing and the membership doesn’t cost you a cent as long as you remember to pause at the beginning of the month.
BUT: I had to return a few things and while they quickly send me a return label, I was unable to open the link but a call fixed that.
Amongst my return there was one item I simply wanted to exchange for a different size and even though I got the new product just days after I send the package away, there was no refund for the rest.
When I emailed them about it a few weeks later they claimed they had send the money to my PayPal account, which is funny because I didn’t even use PayPal to pay for the stuff so there’s no way they could’ve done that.
Ultimately it took 4 emails and a threat to consult a lawyer for them to admit they never send me my money back and promise to do it immediately.
I’ve read horror stories where people had to fight for their money over months so I guess I got off easy but there’re some serious service issues in this company.
Doesn’t matter how good your products are, you can’t scam people like that.

1 August 2019
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Hi Felice, thank you for the review and for the 3 Stars.

We are happy to read that you like our VIP offers, our products and that you understand our VIP Program.😊

First we would like to apologize to you, that you had such an experience with our customer service,
It is very important to us that our employees diligently take care of the inquiries of our members. Friendliness is paramount and must never be forgotten!
We will redirect your feedback accordingly and do our best to not create such situations in the future.

Regarding to your reference number, the refund was initiated and the refund should arrived.
We hope that in the future there will be not any unpleasant situations and we will welcome you as a happy member again.💗

Best regards,
Sophia - Savage X Team

Rated 4 out of 5 stars

Love it

Love it, just drop the plastic tags please.

5 June 2019
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Hey Johanna, thank you for taking time for the review.

We are so happy you love our styles and that we get the 4 fabulous starts! ⭐

We are always looking for new ways to evolve and your feedback will help us.

Have a nice rest of the week! 🌸

Best, Emma
Savage X Fenty

Rated 3 out of 5 stars

You need bigger cup sizes

You need bigger cup sizes. None of the bras fit I'm very upset

10 January 2019
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Hey,

thanks for your feedback. We will hand over your feedback to our production teams.

Thanks and happy Friday
Zoe, Savage X

Rated 5 out of 5 stars

Wonderful products

Wonderful products, of good quality, great design, good prices and great shopping experience!

10 January 2019
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Hey Shahnaz,

Thanks for this great review!
Have a wonderful time with your new styles.

Your SXF Team - Zoe

Rated 5 out of 5 stars

Love it <3 so pretty

10 January 2019
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Thank you Dear!
We're so happy that you like our lingerie styles.

Happy Shopping
Zoe, Savage X

Rated 5 out of 5 stars

Smooth returns and good customer service

I purchased some items, but my conversion was wrong and I ordered the wrong sizes. I returned them using a pre-paid label Fenty sent me via Justfab, and had my replacement items in 4 days. I tried to organise the returns on the website but that operation needs some work, it was very unclear what I was to do after the items were marked as being returned. I emailed customer help and had the whole thing sorted in a day. The actual itms are very pretty and comfortable

22 November 2018
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Hi Megatron,


thanks for this great feedback! We're so happy!

Have a great evening
Zoe Savage X

Rated 1 out of 5 stars

Horrible

I made an exchange, shipped it off, and got a confirmation email stating that it was cancelled and that my return will be processed because the item I was exchanging for was out of stock. The company has terrible customer service. That item should have been reserved as it had already been paid for with the item I already purchased and exchanged. This was my first experience with savagex and will be my last. Always out of stock, doesn't even carry many styles for extended sizes, and awful customer service. I didn't want a refund, I wanted the bra that would fit me. I'd give 0 stars if I could.

20 November 2018
Unprompted review
Rated 5 out of 5 stars

Great service!

Amazing quality brand!
Great service too.

18 October 2018
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Thanks, Lovely!

We're so happy to have you.

Zoe SavageX

Rated 5 out of 5 stars

Awesome, from beginning to end

The entire process of ordering with Savage x Fenty was great -- and the product was awesome to. I had no issues with ordering or package delivery, plus the box my stuff came in was so pretty. The pieces I got fit true to size, were super flattering, and seem very well-made. I would totally order again.

28 September 2018
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Thank you MJ.

We're so happy to have you! Wish you all the best.

Steffi Savage X Team

Rated 1 out of 5 stars

the bras are too large for me

20 September 2018
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Dear Toni,

In our store you can freely exchange our products for a different size. Contact our customer service department or generate it yourself on our website.

Have a nice weekend!
Savage X Team

Rated 4 out of 5 stars

Fast delivery

Fast delivery. Great Service ! My clothes were a bit ripped, so 4 stars from me

12 June 2018
Unprompted review
Savage X Fenty Deutschland logo

Reply from Savage X Fenty Deutschland

Hi Isabell!
Oh, I'm very sorry about that. Of course, in this case you can use the exchange or refund option.
Thanks a lot for your feedback.

Your Savage X Team

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