I tried to get an offer of 2 for £29. But I can not check out without signing up to paid membership :/ Having looked at other reviews I remind ppl that your bank's debit card security is similar to c... See more
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See what reviewers are saying
Good garment items I’ve ordered love. Products are well made and comfy but bit smaller than you’d expect. Communication could have been better though like an update on my order. Thought I’d been scamm... See more
Company replied
Great Products, Annoying website. I love shopping off fenty and being a member but I think my only qualm would be that the UI on the website can sometimes being annoying like not being able to filte... See more
Company replied
Fantastic site which is easy to use the categories are broken down in a simplistic way. They have pictures of real women & men to show you what the clothes looks like on different sizes. I am a cu... See more
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Company details
Information provided by various external sources
Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partnership with a team assembled from the industry's elite, the label is braced to disrupt and redefine the marketplace with its accessible price point and full range of nudes.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- 020 39361 112
- support@savagex.co.uk
- www.savagex.co.uk
2.8
Average
3K reviews
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The credit system is a scam
The credit system is a scam. They will charge you every month unless you log in between 1-5th of the month and MANUALLY skip. There is no option to cancel. If you are unlucky enough to get charged. The store credit cannot be refunded. If you would like to cancel the subscription, you will lose all your store credit. Do not even try to contact support. I have waited for TWO hours, and two assistants closed my ticket before I had a chance to reply (1 minute after their message was sent). 1 star for support and for a system on which it operates. It is a MONTHLY headache. Would not even recommend it to my worst enemy.
6 April 2026
Unprompted review
Reply from Savage X Fenty UK
We are truly sorry to hear about your recent experience. Please know that this is not the level of service we strive to provide, and we sincerely regret the frustration this has caused you.
We would like to take a moment to address your concerns and offer some clarification. We have been experiencing a higher volume of enquiries lately, which has unfortunately led to longer wait times than usual, and we sincerely apologise for the delay. Regarding our chat system, we understand that it can feel quite abrupt when it automatically closes due to a lack of real-time response. We genuinely appreciate you bringing this to our attention; your feedback is invaluable to us as we look for ways to improve our support experience.
We also want to clarify how your membership works. You are, of course, free to cancel your membership at any time. Importantly, any credits you have accrued remain on your account, and you are welcome to use them even if you choose to shop as a Guest. We realise there may have been some confusion surrounding this policy, and we hope this helps clear things up for you.
We are eager to look further into your account to ensure your concerns are fully resolved and that you feel heard. When you have a moment, please reach out to us via phone, web chat, WhatsApp, or by sending us a DM on our social channels:
https://help.savagex.com/hc/en-gb
We truly value you as a customer and sincerely hope you will give us another chance to provide you with the positive experience you deserve.
With care,
Lena
Savage X Fenty Team
stay away from vip
I had a very frustrating experience with Savage X Fenty’s VIP membership and would strongly advise others to be cautious.
In 2021, I made multiple attempts to cancel my subscription, but the process was unnecessarily difficult and unclear. This appears to fall short of the Consumer Contracts Regulations 2013, which require cancellation processes to be straightforward and accessible.
During this time, I had built up a balance in VIP credits (money I had paid in). However, I was told this balance could not be refunded. I was also advised that if I logged into my account or contacted customer service with my membership details, I could be automatically resubscribed and charged again.
This left me feeling unable to access or recover my own money without risking further charges. In my view, this raises serious concerns under the Consumer Rights Act 2015, which requires contract terms to be fair and transparent. Preventing a customer from accessing prepaid funds in these circumstances may constitute an unfair term.
Additionally, being discouraged from logging in or contacting support due to the risk of being charged again could be considered a misleading or coercive practice under the Consumer Protection from Unfair Trading Regulations 2008.
I am currently in contact with customer support and still awaiting a response from an agent, as I continue to pursue a refund of the remaining balance.
Overall, I believe these practices fall below what UK consumers are legally entitled to expect in terms of fairness and transparency. I would urge the company to review its policies, and I encourage others to fully understand the risks of the VIP model before signing up.
2 April 2026
Unprompted review
Reply from Savage X Fenty UK
Dear C. Thomas,
Thank you for taking the time to share your honest feedback with us. We sincerely appreciate you providing this insight into your experience, as it is vital in helping us improve our services and ensure a more positive atmosphere for all our customers.
Please accept our deepest apologies for the frustration you experienced with our business model. It is never our intention to leave our customers feeling misled or confused, as we truly strive to provide a seamless and transparent shopping experience through our Rewards Membership.
We want to ensure you feel empowered regarding your account, and we would like to gently remind you that the membership is entirely optional and can be adjusted or canceled at any time based on your preferences.
Furthermore, we are truly sorry that you did not feel adequately supported when first trying to resolve this matter. We are glad to hear you are connecting with one of our agents, as we are always here to listen and assist with any concerns you may have.
We genuinely hope for a smooth resolution to this situation and look forward to the opportunity to regain your trust in the future.
Kind regards,
Dora
Savage X Fenty Team
Stay away from this company and the…
Stay away from this company and the membership...
their support email bounces back and their online agents are very forceful to make you stay on the membership even after you have repeated yourself you want out... i would say bullying otherwise.
oh and keep taking funds even after you have asked to cancel the membership
1 January 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Ameet:
Thank you for the review. We are so incredibly sorry to hear about the frustration and stress this has caused you. This is certainly not the experience we want for our members, and we sincerely apologize for the technical issues with our email and the pressure you felt.
We want to make this right immediately. We have reached out to you - please respond to it so we can prioritize your cancellation and ensure any unauthorized charges are resolved right away. Your peace of mind is our priority, and we're here to help.
Best regards,
Alex, Savage X Fenty Team
Unluckily the reward concept is the…
Unluckily the reward concept is the absolute opposite to a transparent shopping experience. Far too agressive marketing concept...
31 March 2026
Reply from Savage X Fenty UK
Hello, Elisabeth:
Thank you for the review. We are so sorry to hear that our rewards program felt aggressive. We truly value your feedback, as our goal is to make our shipping experience as transparent and straightforward as possible.
It is clear we missed the mark with you, and we apologize for the frustration this has caused. We will review how we communicate these offers to ensure they feel like a benefit rather than a burden,
We will reach out to you to check everything and help you. We invite you to respond so we could understand the problem and sort it out for you.
Best regards,
Alex, Savage X Fenty Team
Its easy to order and browse on this…
Its easy to order and browse on this site, my only bug bare is that there isn't always the size that I want.
29 March 2026
Unprompted review
Reply from Savage X Fenty UK
Dear Louise,
Thank you so much for sharing your kind review and feedback with us; we truly appreciate your thoughtful words. We are very sorry to hear that you have experienced difficulty finding your size, and we appreciate you bringing this to our attention.
Please know that we strive to restock our most popular items each month while also introducing new styles to our collection. Our customer service team is always available should you have any further questions or concerns, and we are happy to assist you in any way we can.
Best wishes,
Dora
Savage X Fenty Team
Happy Camper
As a first time buyer, looking through the website, I love the designs bery beauty and i like the fact the design are for curvy women too, the prices are in good range.
24 March 2026
Unprompted review
Reply from Savage X Fenty UK
Hello Ekpah,
Thank you very much for your kind review and positive feedback. We truly appreciate you taking the time to share your experience with us, and it is wonderful to hear that you are enjoying our products as well as our pricing. It is always a pleasure to have you shopping with us, and we look forward to serving you again in the future. Should you ever have any questions or concerns, please know that our customer support team is always available to assist you.
Kind regards,
Dora
Savage X Fenty Team
Terrible Customer Service and confusing trickery to get you to sign up for membership
Update - Great news Savagex have now been in touch and credited back the money taken for the membership. Thank you
Want to cancel membership. I have a young teenage daughter who has clearly signed up for membership by mistake just to buy her dad a Christmas present. SavageX have now taken 2 x 49.90 from her account for membership totally clearing her account out. I have gone on line and cancelled the membership but still waiting for them to come back and confirm. I have sent 3 emails with no replies.
16 November 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Linda:
Thank you for the review. We are so sorry for the inconvenience. We understand how you feel, and we want to resolve this as soon as possible. We have reached out to you, and we invite you to respond to be able to help you. We want all of our members to feel good while making order, this is why we strive so much to provide the best possible service.
Feel free to respond, we will gladly do our best to resolve this issue.
Best regards,
Alex, Savage X Fenty Team
Underwhelming
Underwhelming
Considering how costly everything is, the website is clunky and the choice/selection/available sizes is pretty grim really - very disappointing
15 March 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Rosie:
Thank you for the review. We are truly sorry to hear that your experience with our website and selection has been so frustrating. It's clear we missed the mark, and we sincerely apologize for the disappointment this has caused.
We want our platform to be helpful, seamless tool for you. Your feedback about our pricing and product range is a wake-up call for us, and we've shared your comments directly with our management and web teams to address these hurdles immediately.
Thank you for being honest with us - it's the only way we can get better. We'd love the chance to make this right and regain your trust since we offer a huge variety of benefits - a free bra or undie after every 5th billing, surprise giveaway or sweepstakes, 15% discount on Fenty Beauty + Fenty Skin on the second Tuesday of each month. We also invite you to check our Rewards membership - https://www.savagex.co.uk/xtrasavage?nav=membership-main.
Best regards,
Alex, Savage X Fenty Team
Reply from Savage X Fenty UK
Hello Lee,
Thank you very much for your kind review and for taking the time to share your feedback with us. It is truly rewarding for our team to hear how much you are enjoying our products, as we strive to provide the best possible experience for our customers. We sincerely appreciate your support and look forward to the opportunity to serve you again in the future.
Kind regards,
Dora
Savage X Fenty Team
Reply from Savage X Fenty UK
Hi Nic,
Thank you so much for your kind words!
We're thrilled to hear you're enjoying both the quality of our products and our service! 💫️
Delivering pieces that look great, feel amazing, and come with a smooth shopping experience is exactly what we strive for.
We truly appreciate your support and can't wait to see have you back for more!
With care,
Lena
Savage x Fenty Team
Felt forced to be honest i received an…
Felt forced to be honest i received an offer with clear pay and 2 weekly later 50 quid came out of my account so i had buy something was ment to be 3 for 40 but didnt come up the checkout just wanted to use the credit and cancel
14 March 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Joshua:
Thank you for the review. We are so sorry for the frustration this has caused. We completely understand how it feels to see an unexpected charge and feel like you have to rush to use the credit. That's definitely not the experience we want for you.
To clarify how it works, our Rewards membership is not permanent. While it is designed to help you save, it is entirely flexible. We always send an email notification when the member subscribes, to keep you in the loop.
The best part is that your membership can always be free - you have the option to skip the month. If you ever need a hand managing your account, or you have some other question, please contact us, we'll be happy to help! Here is how to contact us - https://help.savagex.com/hc/en-gb.
Best regards,
Alex, Savage X Fenty Team
I love this brand obsessed
12 March 2026
Unprompted review
Reply from Savage X Fenty UK
Hey there, Julia!
Thank you so much for letting us know how much you love our brand and how satisfied you are! Here in SavageX UK, we are very happy to hear this!
We really hope that you'll have a good weekend!
Best,
Steve
SavageX Team
Reply from Savage X Fenty UK
Hello Suzanna,
Thank you so much for taking the time to share such a kind review with us. We truly appreciate your feedback and are thrilled to hear that you are enjoying the quality and value of our products.
Our team takes great pride in what we do, and knowing that we have met your expectations means a lot to us. Thank you for choosing to shop with us, and we look forward to serving you again very soon.
Kind regards,
Dora
Savage X Fenty Team
Nice underwear but don’t become a member
Pros- the bar wear is nice but doesn’t fit true to size around the bosom. The material is nice.
Cons- DO NOT JOIN THEIR MEMBERSHIP to get money off as you will be stuck with a 45 pound a month charge which it has take me nearly three days to contact someone to cancel!
1 February 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Consumer,
Thank you for your feedback. We are sorry you feel that way.
Our Rewards membership is fully transparent and designed to provide exclusive savings and many perks, and we want our members to feel confident and informed about how it works.
As a Savage X Rewards member, you can enjoy numerous benefits, including exclusive sales, access to a new monthly collection, discounts on all products, and free delivery on orders over £49.95. Additionally, you can take advantage of bundle offers, receive a birthday surprise, and enjoy a 15% discount on Fenty Beauty and Fenty Skin products on the second Tuesday of each month, among other perks.
You can easily skip a month on your account between the 1st and 5th of each month. Just click the button to confirm your choice, and your membership and all its valuable benefits will remain active at zero cost!
For more details, please follow the links:
https://www.savagex.co.uk/termsandconditions
https://www.savagex.co.uk/xtrasavage
We hope this information helps clarify our policies for you and that you will give us another chance!
Warm regards,
Lena
Savage X Fenty Team
Consistently delivering
I’ve been a customer since the pandemic. I find the shopping experience easy and frictionless, customer service swift, friendly and professional and the fashion flattering, attractive in style and very high quality. All items I bought I still have and wear. It’s the shop where I can buy with confidence and recommend to friends.
1 March 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, client:
Thank you for the review. It is a pleasure to have you on our page! Thank you for these kind words, we appreciate every word! Our aim is to have the best quality and designs, so our members can enjoy every moment while shopping. We offer 15% discount on Fenty Beauty + Fenty Skin on the second Tuesday of each month, we invite you to check this benefits and enjoy it. 🤗
Best regards,
Alex, Savage X Fenty Team
What’s a customer to assume?
So in addition to my shopping experience (see below), I have to add that my order was not delivered! Just seems to have vanished into the ether. Maybe you should think twice (or wait until your order arrives) before mentioning any negative aspects of your experience in a review.
I don’t appreciate the dearth of limited availability products and zero availability products. What may a customer assume? Savage X Fenty UK is failing? Available stocks are not refreshed? It’s peculiar that, for example, unavailable patterned products don’t seem to have similar available under any other brand, label or new products.
26 February 2026
Unprompted review
Reply from Savage X Fenty UK
Hi there,
Thank you so much for coming with your feedback. Here in SavageX UK we really care about our Reward Members, and we would like to let you know that you can contact us via chat, email, or phone. Our customer support team will be more than happy to investigate regarding your missing order. And not just that - whatever else you need!
Regarding the stock, I completely get the disappointment. We’re working on getting those unique patterns and fresh styles back in, but I'll make sure your feedback about the lack of variety is passed straight to the team. We definitely don't want you feeling like the brand is stalling out.
We really hope that you'll give us another chance in the future!
Best,
Steve
SavageX Team
I have VIP membership and while it is…
I have VIP membership and while it is easy to sign up and easy for them to take almost £50 a month it is not easy to cancel the membership and instead they give you a window of between the 1st and 5th of a month to skip the month. Then in order to cancel you need to either call which i did waited for over 1 hour with no answer and today I have now used live chat and waiting for a response. There is no reason why they cannot have a cancel button or a more responsive cancel team. I am disappointed in the service it seems as if they are deliberately trying to milk customers and frusttrate them into just leaving the memebership but they have a limited range for men and i donot need £50 in underware every month.
25 February 2026
Unprompted review
Reply from Savage X Fenty UK
Hi LondonN,
We sincerely apologise for your experience and recognise how annoying and unpleasant the extended wait times with our customer service have been.
We want to clarify that the Rewards membership is optional, there is also an option to shop without the subscription, as a guest.
This program was created to provide exclusive perks, discounts, early access to product drops, and much more. However, we completely understand that it may not be the right fit for everyone.
You may take advantage of many benefits as a Savage X Rewards member, such as free shipping on orders over £49.95, exclusive offers, access to a new monthly collection, and discounts on all products. Among other perks, you can also benefit from package deals, get a surprise birthday present, and get 15% off Fenty Beauty and Fenty Skin items on the second Tuesday of the month.
Please click on the following links for further information:
https://www.savagex.co.uk/termsandconditions
https://www.savagex.co.uk/xtrasavage
We want to make sure your concerns are fully resolved and that you feel supported every step of the way.
Apart from the chat and call option, ou can DM us on social media or reach out on WhatsApp:
https://help.savagex.com/hc/en-gb
We hope for the opportunity to turn this experience around for you!
Sincerely,
Lena
The Savage X Fenty Team
Amazing!…
This is My first purchase and I’m very exiting!! Everything was clear, easy and responsable, I love this company!!
21 February 2026
Reply from Savage X Fenty UK
Hello there,
Thank you so much for your feedback!
We are so happy to know how excited you are! We know that you'll love our brand!
Kind regards,
Steve
SavageX Team
Love love love!!!
19 February 2026
Unprompted review
Reply from Savage X Fenty UK
Thanks for the love, Natasha!💜️
We're thrilled you're loving the Savage X experience!
From everyday essentials to bold statement pieces, we've got you covered. We hope you will find many styles to match your vibe, and can't wait to see what you rock next! 🙂
With care,
Lena
Savage X Fenty Team
Absolutely disgusting business model……
Absolutely disgusting business model… I’m currently fighting for my money back via my bank after realising I had been paying £49.95 for a year. I’m a single mum with a part time job who can’t afford to lose that much money. Completely misleading and a shocking thing to mislead people into this…utter scam.
If there was a negative star option on here they would be getting it. Appalling.
1 February 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Bella:
Thank you for the review. We are so incredibly sorry to hear about your experience and the frustration this has caused. Please know that it is never our intention to mislead anyone or add stress to your life, especially as you are balancing so much as a single parent.
We hear your concerns loud and clear, and we want to make this right. We have reached out to you, and we invite you to reply to your earliest convenience. We are here for you, and we will sort everything out as soon as possible.
We truly apologize for the distress this has caused and look forward to getting this sorted out for you.
Best regards,
Alex, Savage X Fenty Team
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