SAS Reviews 

Super service SAS 🤗

Due to a big traffic accident with a massive non-moving cue on my way to Copenhagen Airport, I got 1,5 hours delayed. Pretty sure that I would miss my flight.

Arrived at the Airport only 14-15 minutes before gate closure, I gave it a shot.

SAS Staff showed outstanding efficiency and service : from Businessclass counter in Terminal 3, onwards to SAS Fast Track Security (T3) over Gate staff (A6) to SK593 cabin personnel all met me with super service, smiles, friendliness and I managed to catch my plane to Bruxelles. And all this with a SAS GO ticket 👍🤗

New record : from leaving my car to my airplane seat : 14 minutes 🏃😅

Thank you very much SAS, 5 stars ⭐️ ⭐️⭐️⭐️⭐️from me.

ITs sad that SAS have not learned the Lesson, YET! My plane ride w.SAS the 26 Nov 2024 was 2 hrs late by taking off, SAS could have been Award of the computer problem Before all passengers where seated, Im sure they were. All passengers had to wait for 2 hrs in the Seat, plus the 11 hrs flight, thats just too much particularly for those w small children. It almost took the entre 2 hrs to bring water to the passengers!! SAS staff said they would try to make the flight in due time meaning, 11 hrs though it was delayed 2 hrs. Many lost their connecting flight!! The service at SAS is simply not OK when U Think of their High prices. I have had far better service w. BA ( British Airways) no wonder SAS is not doing well. I will never fly Long distance with SAS Again, its not Worth the Price they ask, which is far too High in general. Its sad I have to give up on SAS as its the most convenient for me to fly w Them, but Im done w. SAS. Further more the so called Breakfast SAS serves is a sandwich w Mustard & a slice of Cheasy,a kind of juice & coffe. Two so called meals, NO Free Wine any longer for the dinner, I guess one glas of Wine for adults would not ruin SAS’s budget on Long distance flight.

Well this must be my 3rd or even 4th review about ScS I am still waiting for them to phone me with an update on Fibre Cushions.Coming up to 3 months nearly with little help from them. I'm now sat on a memory foam cushion down on the Wooden frame.I do wish I went to a charity shop for a cheaper sofa that would of last me longer than a year.

I wanted to share some feedback regarding our recent travel experience with SAS, which unfortunately did not align with the Scandinavian spirit and culture we expected.

As a Danish family, our last trip with SAS was disappointing and felt disconnected from the warmth and hospitality we associate with Scandinavia. The check-in and gate management process was impersonal and overly commercial, leaving us feeling like we were dealing with human robots rather than welcoming staff.

Particularly concerning was the attitude of the cabin crew leads, who came across as arrogant and seemed to unfairly penalize passengers for delays that were due to their own flight preparation procedures. This attitude extended to their management of the cabin crew, who were otherwise wonderful people. The treatment we observed was both insulting and discriminatory.

This experience has led us to decide that it will be our last with SAS. For those considering travel to Japan, I highly recommend starting with ANA or JAL. They consistently demonstrate a customer-friendly and professional approach, even in critical and challenging situations.

The flight was on time, booking, check-in and all related to the services around the flight functioned impeccable. During the flight, I was unlucky to have a seat at the backend of the airplane where two of the staff were positioned during the flight, loudly chatting about completely private issues. Especially one of them was sharing a story, complaining about other persons, swearing and showing no sense of place or situation. I do understand that it may be boring to do this job, and I don't mind the staff chatting when there is nothing to be done - I just wish that they have a better sense of place and situation and perform private talks quietly or without hearing range of passengers.

Highly professional and super nicely designed interior. There are so many terrible airlines out there, so I wanted to take time to appreciate the professionalism of this airline.

You have to PAY to talk to customer service AND you cant get through to anynone. Nothing works on their wepage. You cant add any services or change anything so if you are in a hurry good luck.

On the flight SK2590, male flight attendant does nothing to find a place for a luggage. I’ve traveled many times, when the flight attendants in a very efficient way organise that jackets and small bags are removed, and help the passengers. Not here.

Customer support is more or less non-existing. Have spent 2 hours waiting on the phone listening to the same dumb waiting sound with no luck! Had to give up several times. Chat does not answer or work. There are no other ways to contact them. No email or contact forms.

SAS's website has so many bugs that it is not possible to finalize a simpel request - like requesting missing Eurobonus points. Their manual form doesn't allow for submission. Makes one wonder if it is a deliberate strategy to make the experience so painful that anyone eventually gives up. Tried to get support via their chat, but waited for more than an hour, wrote multiple messages, and then before someone replied they just cancel the chat and said I had to restart. Then I went all the way to call them and have now been waiting on the phone for 20 min. I just gave up. Really bad experience, and it shouldn't be allow to waste customers time like this.

Flight SK0559 from Copenhagen to Paris on 20 September 2024

The flight was urgently diverted to Köln due to a tragic medical emergency, landing at approximately 18:50. While I understand the necessity of the diversion, the lack of communication and support from SAS afterward was completely unacceptable.

Here is a summary of my experience:
* After landing, we were kept inside the plane for 3.5 hours without any information.
* Passengers were then disembarked without any explanation or assistance regarding the cancellation of the flight.
* No information was provided at the airport, and no alternatives to reach Paris (plane, bus, or train) were offered.
* There was no provision of food, water, hotel accommodation, or any form of support.
* I was forced to arrange my own transport to Paris, incurring a taxi cost of 900€, as I had urgent matters to attend to that evening.

Because of this disorganization, I arrived in Paris the next morning at 8 a.m. instead of the scheduled 19:20 on Friday. I missed an important business meeting I was required to attend, resulting in the termination of my employment.

SAS not only caused me significant financial loss and stress but also jeopardized my career. Absolutely disgraceful service. I will never fly with SAS again!!

First experience with the Skyteam lounge in Milan Malpensa after SAS left the Star Alliance. Hot, crowded and standing room only. Lack of food and drinking glasses. The decor looks like something from Eastern Europe before the wall came down. I miss the Lufthansa Lounge 😆
Come on SAS, you are better than this!

Hi,

I have been told several times in your Customer Service Chat that I have to call you to get my ticket rebooked. The issue is though that it is impossible to come through on your phones. I have been in line for many hours on several days without any luck of getting in contact with anyone.

In your terms it is stated that I can rebook my nonrefundable ticket at a fee of DKK 525. However, at the same time making it a requirement that I can only do this rebooking by calling you and make it impossible to come through, is completely insane!

Was checking in my bag at Logan airport SAS desk and the woman stated my card didn’t go through. Hmm. I saw the card scan the first time and then upon asking for payment again I scanned the card once more. Stated didn’t go through. I then swapped cards but still got charged 2x for my card that “didn’t work” while being charged another 105$ onto my other credit card. That’s 315$ total taken by SAS for one bag.

As others stated their customer service is NON EXISTENT.

Just waited 1hour 20 minutes on the phone. After that I just gave up and cancelled my ticket.

Have been waiting for 1 hour and 5 min for customer service for a friend.
(Who had their tickets cancelled)
Terrible service!

Very rude b*tch of a stewardess made me cry. Telling me that a extremely rude man in front of me is entitled to put his chair right the way back. After telling me he is entitled to. Ever think about not doing something and thinking about the feelings of other people? If you have a severely disabled arthritis oedema riddled middle aged woman of 40 with swollen painful feet you don't make her life even worse by saying someone is entitled to do something just because he can.

I also want to point out the man was laughing at his girlfriend afterwards. I had to spend the rest of the time outside the toilets until we landed.

Next time SAS think about your disabled middle aged female passengers rather than your 20 something year old male ones.

Absolutely disgusting, will never fly with them again.

Delayed flight, missing my connection. The staff were just rude about it. Don't fly with SAS unless you wanna lose money.

I will never forget the experience I had in the flight NYC COPENHAGEN Scandinavian Airlines number SK920 last November. It was a night flight and I was sleeping then a steward, a big strong man walked by my seat and kicked my feet in a wild way. As I was sleeping I said maybe it’s an incident he didn’t saw me.
But, it was even worse and brutal later. I was so in shock and frustrated that I ran to the cabin chef crying and told her about what happened to me and she apologized and gave me cashews. But the steward laughed and gone in the other direction. I cried and told my self how people could be so cruel in the sky in the midst of the night.
I am saying to the steward GOD has watched you.
How you can brutalize a woman sleeping in the middle of the night?
This was my worse flight nightmare experience!

A steward is supposed to be caring and kind ! The team of that flight was brutal and cruel !

I am still having nightmares because of you ! And that’s why I decided to let this comment! You can’t hurt people and keep your life without being accountable and living like you didn’t do anything bad ! You frustrated me. You hurt me. I had pain in my feet because of your brutality. I am not forgiving you! And believe me that GOD’s justice is beyond everything!

I flew with SK 1508 at 20.30 on the 6th of september 2024 from Heathrow to Copenhagen. I've got a walzer/rollator and something went wrong at the check in. I took it to the plane at Heathrow, but in Copenhagen it was not there. It was sent to luggage claim. It was too far for me to walk. But lo and behold, I didn't get out of the plane, before they had required assistance from Falck. It would take some time for them to get there - half an hour. A pilot or co-pilot immediately took action and procured a wheelchair and the whole crew stood there backing me up and making sure I would be well on my way. Such an outstanding service, is much appreciated by me, and I can't thank them enough - hope this message also gets to them. It is new to me that I am not that fit for fight any more, but you helped a long way. I look forward to my next flight with you in November to Milan. A heartfelt thank you from me to you. Kindest regards Bodil Jensen