Santander Italia Reviews 

Efficienza e gentilezza

WARNING THE COMPANY IF THEY THINK SOMEONE IS FRAUDING YOUR BANK THEY CLOSE IT DOWN TO U LEAVE U WITH NOTHING NO EXPLANATION JUST SAY WERE GIVING IT TO FRAUD TEAM DONT KNOW WHEN THEY WILL GET BACK TO YOU HOW DO I PAY DIRECT DEBITS HOW DO I FEED MY 5 KIDS

WARNING DO NOT GO TO SANTANDER SOMEONE TRIED TO FRAUD MY ACCOUNT SO THEY FROZE IT AND WONT EVEN LET ME GET MONEY WITH DRIVERS LICENSE AND CARD DONT RISK IT THEY HANG UP VERY CHEEKY

Worst service EVERRRR. We went to the bank to open a bank accountfor my elderly parents who need to receive their monthly pension and they were turned away because they are 80 years old. What a RACIST bank. This is totally unethical and unacceptable.

Interessi improponibili, vergognosi, calerei solo un velo pietoso.

Needed to talk to someone about my mortgage. Nobody answered the phone. After 25 minutes I gave up. Why have a phone service at all? Why waste people's time?

I have been a customer of Santander since my very first child bank account. They have excellent customer service, they respond promptly and are very helpful. The service that they provide is fantastic and you always feel like a valued customer. Their online banking services are very simple to use albeit a bit dated (but still fully functional). I will definitely be sticking with Santander for my main bank account and future credit accounts. Would definitely recommend their services.

Persone preparate, disponibili e molto cortesi.

I've had a positive experience with Santander's customer service since joining in 2018. Their representatives are consistently helpful, resolving issues promptly and demonstrating a strong commitment to customer satisfaction. The bank's service quality has been a key factor in my continued satisfaction with Santander. Dean, the Santander customer advisor, has consistently exceeded my expectations. His knowledge, professionalism, and dedication to ensuring customer satisfaction have made my interactions with Santander truly exceptional. Dean's ability to address concerns and provide clear, helpful guidance reflects positively on Santander's commitment to outstanding customer service. I appreciate the personalized assistance he delivered today.

The ATM kept my bank card.They rang my husband to let me know they had my card I,Had to collect it within 7 days ,I went down to the Santander Bank in Bridgend .They had my card and they gave it back to me.The staff were very helpful and polite. I was so relieved to get my bank card back.thanks to the staff.

For the past 5 years I have desperately been trying to sell my house, but have been unable to due to it being 500 metres from the proposed Lower Thames Crossing. I am disabled & seriously ill, & desperately needed to move for health & financial reasons, & have lost sale after sale.

Due to being disabled & having prejudiced neighbours, I have been repeatedly attacked physically & verbally. I have had my pets poisoned & my property damaged. I have PTSD as a result of this & a lifetime of abuse from a narcissistically abusive parent, who in the past few years I have had to take Harassment Warnings out against, & take to court when even that did not prevent them from being a constant danger to me.

I have Adrenal Disease, among others & cannot physically cope with stress. Stress causes me to become instantly physically ill, & I can easily end up in hospital if the stress is significant, which takes months to recover from.

I have a great deal already to deal with, even under normal circumstances, & I have very little energy or health to deal with any of it. The very last thing I need, is people who should be providing me with a service, harassing me, bullying me & making me physically ill, & continuing to do so, even when asked to stop.

In October 2022 my Father died unexpectedly of a massive heart attack. He left me 20% of his estate. Whilst I would rather have my father, him leaving me this money did mean, that firstly, the tens of thousands of medical debt that I had accumulated after being misdiagnosed for forty years, & further debt I had gained after being unable to sell my house, was something I could finally be free of.

It also meant, that having been trapped in a house I could neither sell, nor had any money to make any repairs on, I could finally get the things I had never been able to repair fixed.

All of these desperately needed things, finally, I could afford, & for the past few months, I had carefully gathered quotes & planned that as soon as I received the money from my Father's estate, I could pay off my debts & immediately begin to get these things resolved.

Not only would this all be a huge relief, but it represented a hope for the future, that perhaps these improvements would finally allow me to sell my property, since the proposed LTC had been delayed, & for the first time in years, I finally had a real chance of escaping my bullies & abusers, & of actually having a life.

That is, until Santander decided to "protect me & my funds".

On the 19th of November, Santander, without warning blocked my account. I had sent a payment to a friend, & a disingenuous message came up after my account was blocked, saying "Let Us Help You". I am hearing impaired, & do not usually use the phone for this reason, but as usual Santander offered no other option.

I phoned the number & was met with the Santander Inquisition. A 20 minute interrogation into who was my friend, how/when had I met them, what was the money for, & increasingly intrusive questions, despite the fact that I had verified who I was, that I knew them & that I was quite happy to send them MY money.

When the interrogation was finished, I was informed it was not sufficient & someone else would be calling me. An hour later, someone did. This time even more rude & bullying. The same questions, as though the answers were going to change. They did not. Then another lecture on scammers & told how my friend was probably a scammer. I was then gaslighted & told I'd said I "couldn't remember" things. This did not happen. I was told my pausing was suspicious & "raised more questions". I had paused as they were well aware, because I am hearing impaired.

On the 20th my inheritance money went into my account.

I obtained a complaints address & emailed them.

5 days after my account was blocked Rochelle, the Senior Accounts Manager finally emailed me & told me nothing of value. I was given no helpful information whatsoever & left completely in the dark.

11 days after my account was blocked. I was phoned again & asked the exact same questions. That night my debit card was also blocked.

The next day I was phoned again, by another bullying staff member, who made repeated disablist comments & repeatedly threatened me. He also gaslighted me & told me that I had "changed my story several times", which I did not do.

Later that day, 2 police officers arrived on my doorstep, sent by Santander. They were as appalled as I was when I explained what was actually happening.

Shockingly, & frankly for me, suicide incitingly, these bullying disablist staff chose to ignore the police stating that they were "completely satisfied that there was no criminal activity" & chose to continue to block my account & separate me from MY money, & are STILL ignorantly & arrogantly claiming to be doing this because they are "protecting me & my funds".

I believe these people are dangerous.

Immediata come esito

Sadly zero stars is not an option, been a customer for many years but this week's failings have me on my knees, my mother who recently passed left money in bank accounts to be divided amongst her grandkids, these accounts were transferred into my santander account which was promptly frozen after I transferred 2k to my niece, so I spoke to the helpline who informed me I would receive a call within 48 hrs to sort it, long time but hey ho, 48hrs later I phoned back to report this to be told it would be 72hrs so I made an official complaint, well ring you back in the next hour they said, so, next morning having not received a call I called into branch to be told they can't do anything as an alert is on the account and they'll ring in the next 72hrs, meanwhile I can't access my account, my card is declined and the funeral director is looking for payment along with caterers and the wake venue so to say I'm annoyed is an understatement, anybody lend me a few quid so I can bury my mother apparently I'll be able to pay you back after the weekend

I have banked with Santander for over 40 years (since it was Abbey National).

I will be leaving now because the security algorithm seems to have profiled me as a fraud risk, but not my husband who shares the account. They say there is nothing they can do to change it "The computer says no".

I have suspected this for a while but usually, the overly-frequent blocked payments I experience are inconvenient and annoying but nothing more.

However last night my young daughter was stranded in the middle of London, in the pouring rain, because Santander cancelled her 3 attempts at ordering an Uber at 3am.

Then, this morning, when I called in response to their security text, they blocked my card. I have been in credit continuously for over 20 years with this bank yet I get far more security blockages than my husband on this joint account. I do not believe their algorithm is random, I feel unjustly profiled. At this point, I have to say Santander has caused me more harm than good.

Been an on going battle since the 10th October, £480 was paid by a standing order to an estate agents I haven't used since 2019.staight away I called the bank and they exampled they would send a refund request to the estate agents and they just need to accept it and the money would be put back in but could take 20 working days. I stressed to them I was left with £5 and I relayed on this money I have 2 kids one that's disabled in a special school in the next town. And they said it could be in sooner. My family's had to lend me money take me in there cars for school runs cause I couldn't even afford petrol. I called today if theres been any update from the estate agents and they tell me won't be any change until 20 working days with no reason why takes so long. I really am struggling at the moment I have bills due out and no-one is listening to me 0 care for my situation and tbh after all this I don't feel I could trust my bank again.