Mark was a very patient and professional salesman. He wasn’t at all pushy and made the whole experience very calm and informative. I visited three times unsure whether to move to hybrid as new to me a... See more
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I had a great experience right from the test drive through to collecting my new car. James and Chris were super helpful and patient, they could answer all my questions and made the whole experience a... See more
Company replied
Excellent customer service. Chris was on hand to answer my questions and made the whole process easy. Highly recommended!
Chris was very helpful and made the process of buying a new car a lot less stressful than it could of been.
Company replied
Company details
Written by the company
Sandown Group are proud representatives of the OMODA JAECOO brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Newbury, Basingstoke and Poole.
Contact info
Holes Bay Road, BH15 2BD, Poole, United Kingdom
- 01202 902566
4.2
Great
6 reviews
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Replied to 96% of negative reviews
Typically replies within 24 hours
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Excellent customer service
Excellent customer service. Chris was on hand to answer my questions and made the whole process easy. Highly recommended!
8 September 2026
Good customer service Sam Foulds
Good customer service Sam Foulds, clear instructions and clarity in finance agreement.
30 September 2026
Reply from Sandown Group - Sandown OMODA JAECOO Poole
Thank you for your kind feedback. We're delighted to hear that Sam provided you with excellent customer service and ensured everything was clearly explained throughout the process. It's especially pleasing to know that the finance agreement was presented with clarity, helping you feel informed and confident in your purchase. We will be sure to pass your compliments on to Sam, who will be thrilled to receive your recognition. Thank you for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
The Mercedes-Benz Team
Dealt mainly with Sam Foulds
Dealt mainly with Sam Foulds and James to a degree.
Sam was professional, friendly and helpfull.
30 September 2026
Reply from Sandown Group - Sandown OMODA JAECOO Poole
Thank you for taking the time to leave your review. We're delighted to hear that Sam provided such a professional, friendly and helpful service throughout your experience. We'll be sure to pass your kind comments on to both Sam and James, who will be thrilled to receive your recognition. We hope you're enjoying your new vehicle and look forward to assisting you again in the future.
Kind regards,
The Mercedes-Benz Team.
Mark was a very patient and…
Mark was a very patient and professional salesman. He wasn’t at all pushy and made the whole experience very calm and informative. I visited three times unsure whether to move to hybrid as new to me and was nervous about all the technology yet he made me feel reassured. He explained everything in great detail so I was able to make an informed decision. I wasn’t an easy sale as kept researching and coming back with more questions which he always had answers to immediately. The whole process was effortless and so easy. I have my new Jaecoo and after 2 days of collecting it Mark was at the end of the phone to help me with technical questions. He is an asset to your team Sandown.
26 September 2026
Reply from Sandown Group - Sandown OMODA JAECOO Poole
Thank you for taking the time to share such a wonderful review. We're thrilled to hear that Mark provided such a patient, professional, and informative experience throughout your journey. Moving to a hybrid vehicle can feel like a big step, especially with new technology to learn, so it's wonderful to know that Mark took the time to answer all your questions, explain everything clearly, and help you feel confident in your decision.
It's especially pleasing to hear that his support continued even after collection, ensuring you felt fully comfortable with your new Jaecoo. We'll be sure to pass on your kind words to Mark, who will be delighted to know the positive impact he had on your experience.
Congratulations on your new Jaecoo, and thank you for choosing Sandown. We wish you many happy miles ahead and look forward to welcoming you again in the future. 🚗
Chris was very helpful and made the…
Chris was very helpful and made the process of buying a new car a lot less stressful than it could of been.
24 September 2026
Reply from Sandown Group - Sandown OMODA JAECOO Poole
Thank you for your wonderful feedback. We're delighted to hear that Chris was so helpful and made the process of buying your new car far less stressful. Providing a smooth, enjoyable experience is what we strive for, and it's great to know Chris delivered just that. We'll be sure to pass on your kind comments to him. Congratulations on your new car, and we wish you many happy miles ahead! 🚗
Excellent service I would recommend to anyone
I had a great experience right from the test drive through to collecting my new car. James and Chris were super helpful and patient, they could answer all my questions and made the whole experience a very pleasant one.
17 September 2026
Reply from Sandown Group - Sandown OMODA JAECOO Poole
Thank you for your wonderful feedback, Mr Coleman!
We’re delighted to hear that you had such a positive experience from your test drive through to collecting your new car. It’s fantastic to hear that James and Chris were so helpful, patient and able to answer all your questions.
We really appreciate you choosing Sandown OMODA | JAECOO Poole and taking the time to share your experience. We hope you enjoy your new car!
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