I bought some French handsoap from this website. The same soap was selling on Amazon for 3 or 4 times the price. As I know I'm going to use this handsoap for the foreseeable future, and I have... See more
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Awful company. Not sure if it’s a scam or just incompetence. I placed an order, no tracking or expected delivery date. After contacting customer services I received nothing but the same email coincide... See more
Ordered 2 seresto collars from this site. Advertised as seresto with a different language on the tin which wasn't a problem. Should of known better them being £25 instead of the usual price. Absolute... See more
Company replied
Don't bother with this company. I placed an order for 12 orange toothbrushes (odd maybe) but based on their website photo and thought I'd double check with them that they were in stock. I got a nonc... See more
Company details
Information provided by various external sources
Please, visit Sanareva and discover the best of the French health, beauty and well-being products: Bioderma, Vichy, La Roche Posay, Avène, Ducray
Contact info
Toulouse, United Kingdom
- www.sanareva.co.uk
2.2
Poor
613 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful company to do business with
Awful company to do business with. Glitches on their website, delays with deliveries, limited stock. Would not use this company again and cannot recommend.
18 November 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Helen,
Sanareva is a French based company, retailer, that sells products directly to consumers, we sell products to consumers for private and personal use only which explained our limited stocks, as per our Terms and Conditions of Sales.
We are sorry for not being able to meet your requirements.
Kind regards,
The Sanareva team
Please don’t use this company
Please don’t use this company. I am victim of a clever scam in which Sanareva added another post code to my address (incidentally it was the postcode associated with the Houses of Parliament!) meaning that Royal Mail were unable to deliver it. It confuses their scanning machine and they said they can’t deliver if two postcodes are on the delivery address. Therefore the goods will be returned to Sanareva. I have contacted them but I don’t think I will receive a refund somehow given the added postcode. If I do I will update. UPDATE 22/11/21: Royal Mail said that they would only deliver if the sender requested removal of one of the postcodes. The package arrived yesterday (!) with the Houses of Parliament postcode crossed out but only after I had sent Sanareva communications demanding immediate action and filing a report to Action Fraud. I can only assume that Sanareva contacted Royal Mail for which I am grateful.
18 November 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Robin,
We sincerley apologize and completely understand your disappointment.
As explained in our email this morning, an investigation has been opened with the courier - as soon as we hear from them, we shall contact you in order to resolve the issue.
All our apologies for the inconvenience caused,
Kind regards,
The Sanareva team
I haven't received my goods
I haven't received my goods, which according to Sanareva were despatched. The tracking number is not even recognised by the courier. It is clear that the operation of this company is fraudulent. DO NOT ORDER FROM THIS COMPANY.
REVISION. I have just had my goods delivered, one whole week after being "dispatched", via Royal Mail 48. NOT the courier as specified either. What a poor show (still).
FURTHER to the company reply.
The fact that the company is based in France is certainly NOT obvious to me on the web page. (and it's got a UK web address!). Nor is there an explanation as to why the tracking didn't work. Or perhaps the tracking reference was for Royal Mail instead! I absolutely insist that the emails received from the company by me were not informing me of the correct situation with delivery.
18 November 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Nigel,
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs.
Please be aware that our warehouse is based in the South of France as mentioned on our website. Our local partner Spring GDS transports the parcels to the UK, once distributed, Royal Mail is then in charge of delivery.
Thank you for your understanding,
Do not hesitate to get in touch if you have any further queries.
Kind regards,
The Sanareva Team
A COMPANY TO BE AVOIDED
A COMPANY TO BE AVOIDED. I paid for a £50 product from Sanareva which i never received. They said it was delivered but no notification
or evidence was given. They havent responded to my many emails. .
10 November 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
Could you please provide an order number so we may look further into this?
Which email address did you use to contact us?
To be sure your message comes through to us, please log on to your customer account and click on "Contact" then "Contact Customer Services", scroll down then you can view "Contact information". You can then type your message and send.
Our team remains at your entire disposal,
Kind regards,
The Sanareva team
STEER CLEAR OF THIS COMPANYThis company is not to be trusted
This company is not to be trusted. They agree to making good orders that have not been received and then renege. The products are good but the customer service is absolutely deplorable. I have NEVER experienced anything like it. Dealing with this company leaves you feeling robbed.
10 November 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Charlotte,
Thank you for sharing your experience shopping with us. However, as mentioned in our previous emails, Royal Mail have provided proof of delivery to your home address. We asked you to check with your neighbourhood and with your local post office, then we never had a reply since.
We also asked you for a written statement declaring that you have not received your order + a copy of an official piece of ID in order to open an investigation with the courier, and we never has a reply to that either.
Our customer service team had done all the necessary to assist you, and we issued a refund on September 29th due to your complaint through Paypal.
If you would like any further information regarding this case, please contact customer service.
Kind regards,
The Sanareva team
Very poor customer service/delivery
Very poor customer service - I asked for a delivery date and was just told normally 3 to 5 working days. I paid £7.90 for Royal Mail delivery. I ordered on 31st Oct today is 8th November still no delivery. Order number 200293837. Where is my item?!?!
8 November 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Paul,
As explained in each one of our emails, it takes 48 working hours to dispatch the order. You ordered on a Sunday, and it was bank holiday on the Monday.
Your order was therefore dispatched on the Wednesday 03/11, as it takes up to 6 working days, the parcel is still in transit to the UK. Please keep in mind that a Saturday is not considered as a working day.
Your order will arrive in your local distribution center shortly, the delivery will take place in the next couple of days.
Thank you for your understanding,
Kind regards,
The Sanareva team
Don’t buy from this site I didn’t receive my order almost 3 weeks now No one reply to my emails
Don’t buy from this sit I didn’t receive my order 3 weeks now
No one is replying to my emails
I want my refund back
8 November 2021
Unprompted review
Reply from Sanareva.co.uk
Hello Laila,
We are sorry to hear that the delivery is taking so long. Three weeks is very unusual, there must be an issue in transit, could you please provide your order number so we may look further into this ?
If you sent an email to info@transactions.sanareva.co.uk, we sill not receive it as that's an automatic email address which we ask our customers not to respond to.
To contact us, please log on to your customer account, click on "Contact" then "Contact Customer Services", scroll down then you can view "Contact information" and type your message.
Thank you for your understanding,
Kind regards,
The Sanareva team
Elgydium toothbrush
Although a day or two later than expected my order has arrived safely. I regularly use these toothbrushes because they are strong and don’t wear down too quickly. I get a full 3 to 4 months regular use confidently. Each toothbrush has it’s own brush cover which is very hygienic. Always 5 stars
6 November 2021
Unprompted review
Reply from Sanareva.co.uk
Good afternoon Margaret,
Thank you for your positive encouraging feedback. We really appreciate you taking the time out to share your experience shopping with us
Our team remains at your entire disposal,
We hope to see you again soon on Sanareva.co.uk!
Kind regards,
The Sanareva team
Appalling customer service
Appalling customer service. Every time you send an email (I've now sent more than 7) about a faulty product, they simply stop replying to you. The contact@ email stated on their website doesn't exist, apparently, according to one person who replied to me once but then has never been seen again, and the 020 phone number stated by customer service here on Trustpilot doesn't exist either when you call. AVOID.
UPDATE (after their reply): nowhere on the email does it say that you cannot reply to it. They have now refused to refund or replace the product despite photos which show that it is faulty, since apparently warranty cannot be claimed after the product has been used (even if it faulty). Unbelievable.
2 November 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Caroline,
After verification, we have not received any of your emails except from the one sent yesterday.
You seemed to have sent your emails to info@transactions.sanareva.co.uk, it is written in the email not to respond to this email, in case you did, we will not receive your response. It's also mentioned below the email, that you can view the customer service conversation and reply through your customer account by clicking on the link provided.
If you did not proceed this way, we can't view your replies.
Regarding the faulty product, we have contacted you by email to resolve the issue.
Thank you for your comprehension,
Kind regards,
The Sanareva team
Two weeks to even ‘process’ order
After paying for my order, it took two weeks and 3 messages online before my order was even processed. Not sure how long it would have been stuck like that if I hadn’t begun messaging at 1.5 weeks. Supposedly now ‘processed’,let’s see if it arrives. Wouldn’t recommend.
Also no way of calling them and turnaround to online query form very slow. Whatever about commitment to ship within 24-48 hours this is clearly not the case as per my experience and reviews below.
28 October 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
We apologize for the incident that happened with your order
Unfortunately, there was an error in the process, your order did not come through to our logistics system. We therefore only noticed this when you contacted us as the error was not visible in our system.
Our apologies for any inconvenience caused, your order is on its'way to the UK.
Our team remains at your entire disposal for any further information regarding your order.
Kind regards,
The Sanareva team
Wrong item shipped for the second time.
I have just received a second shipment from Sanavera, which was supposed to be 3 tins of Anis de Flavigny aniseed hard candy, to replace 3 boxes of Yogi Tea (Chai Curcuma) sent to me in error. Can't believe it, but once again they sent the wrong thing, i.e. 3 boxes of Yogi Tea! I now have 6 boxes of the stuff! What is the matter with this company. Totally incompetent.
Marilyn
24 October 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Marilyn,
Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.
As mentioned in our email this afternoon, we have opened an investigation. Our management and logistics teams are currently trying to solve the issue in our stocks regarding the reversal of these two products.
Our entire team deeply apologizes once again for the inconvenience and frustration caused.
Best regards,
The Sanareva team
Pills arrived pierced and smashed
Pills arrived pierced and smashed
I ordered 1 x Kijimea Irritable Bowel Pro 30 capsules. The Kijimea box arrived smashed in the envelop that they have sent with and therefore packaging of the capsules were teared/ opened. I e-mailed them a month ago with photos and did not received a single reply. I wonder how they expect people to used opened capsules... I'd stay away from this website.
22 October 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
Thank you for bringing this to our attention. We're sorry you had a bad experience shopping with us.
We reply to all our customers, if you did not receive a response from us, then you email may not have came through to our system.
Coudl you please contact us through your customer account. Please click on "Contact" then "Contact Customer Services", scroll down then you can view "Contact information" like the screenshot attached here below. You may then add up to 3 different files to your mail (we will need photographic evidence of the damage).
Thank you for your understanding,
Kind regards,
The Sanareva team
Performs to their standards
Whilst returns and correspondence is a little slow, as is the delivery of goods, all such issues are pointed out before you order and they do perform to their own parameters, so overall i am happy with the service received.
19 October 2021
Unprompted review
Reply from Sanareva.co.uk
Good afternoon Danny,
Thank you for your positive encouraging feedback. We really appreciate you taking the time out to share your experience shopping with us
Our team remains at your entire disposal,
We hope to see you again soon on Sanareva.co.uk!
Kind regards,
The Sanareva team
I have paid 8 pounds for delivery
I have paid 8 pounds for delivery, and the order didn’t arrive in 4-6 days as they said ,it was an insulin pen needles for a child,very disappointed as I needed them before travelling.
15 October 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Aliaa,
Could you please provide your order number so we may look further in to this ?
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive to the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs.
Your parcel may have been retained by customs during the transit, which can explain the delivery delay.
We apologize for the inconvenience caused,
Kind regards,
The Sanareva team
Don't make any purchase in this website
I wouldn't recommend I paid £7.80 shipment in a product that costs £8 !!!! When I tried to cancel the order nobody answered at this day .They have answered to me 2 days later that they have already sent it to me !!!!I delivered the product 10 days later !!!!!
They also have a review system "Called Verified reviews " that the control the reviews.They decline the real reviews for any reason .Completly unreliable don't buy from this website
13 October 2021
Unprompted review
I WAITING FOR MY ORDER 10 DAYS AND I…
I WAITING FOR MY ORDER 10 DAYS AND I HAVENT RECIEVED IT YET.
THERE IS NO PHONE NUMBER TO CALL.
NO ANWERS TO MY MAIL.
13 October 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Customer,
We are very sorry to hear that the transit took so long. Your parcel arrived this morning.
We replied to your email on the same day you sent yours. Could you maybe check your spams ?
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive to the delivery address indicated.
Unfortunately, your parcel seemed to be blocked in customs for over 72 hours, we however do not any have control on that.
We do apologize for the inconvenience caused.
We have credited 50 points to your Sanareva savings account as a commercial gesture.
Best regards,
The Sanareva team
I'm happy
Hi!
I received my order ..
Everything is perfectly packaged! With a little delay, but I'm happy.
Thanks ,Sanareva! x
12 October 2021
Unprompted review
Reply from Sanareva.co.uk
Good afternoon Kristina,
Thank you for sharing your experience shopping with us.
We're very happy to have gained your satisfaction and thank you for your loyalty to Sanareva!
Kind regards,
The Sanareva team
I made an order onthe 29th of Sept and…
I made an order onthe 29th of Sept and today 12/10 it hasn't arrive yet and they do not reply on me.the shipping was £8
12 October 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Erjona,
We are very sorry to hear that the transit took so long.
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive to the delivery address indicated.
It seems that the courier lost location of your parcel, the courier did not flash the parcel or provide an update on tracking. An investigation has been opened for that.
We apologize for the inconvenience,
Kind regards,
The Sanareva team
Order outside France
Thank you! I bought a hair dryer Philips. Today it is arrive (8 octombre).
7 October 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Lucian,
We are happy to hear that everything went well with your ordr!
Don't forget about your sanareva savings available in your customer account which you accumulate with every order placed (so that you may enjoy quality products at small prices!)
Thank you for shopping with us!
The Sanareva Team
They charged me £8 for postage and the…
They charged me £8 for postage and the order still hasn't arrived 8 days later! No response from the company when I emailed them to ask where it was. Use a different site.
7 October 2021
Unprompted review
Reply from Sanareva.co.uk
Dear Janathan,
Sanareva is a French based company, our orders are within 48 working hours and will be delivered to you within 3 to 5 working days later. This time may vary depending on if your parcel is retained in cutoms or not.
If you have not yet received your order, please feel free to contact us as we can provide an update if you don't have your tracking number.
Here is our customer service email: contact@sanareva.co.uk
You also have the option of getting in touch with us directly through your sanareva account, under "my messages".
Thank you for your comprehension,
Kind regards,
The Sanareva Team
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