Samuel Groves Reviews 686

Once again, thank you, SG. Prompt delivery in recyclable packing. Excellent quality product. Doesn't buckle in the heat and hand-washes easily. Bought our first one a few months ago and decided to purchase another. No regrets. Happy customer.

These pans are poor quality. Too
Flimsy.

Lovely pans - solid & well made

This order is long overdue. I have e mailed sales about its non appearance and never received a reply.
This is very poor customer service.
I am unlikely to buy their products or recommend them even from a third party retailer.

I recently bought a carbon steel frying pan which is the best frying pan I have ever owned. It arrived promptly and well packaged. It was not cheap but is worth every penny and I expect it to last a lifetime.

Great Service, Great Shipping, Great Products. Buy British.

Having ordered from this Company several times in the past I placed an order and allowed over the 20 days indicated for the pan to be posted.
Still not having received the item I emailed sales only for my email to go unanswered.
Edit: Within an hour of my review being published I received an email saying my pan wasn’t in stock and an explanation as to why.
It is good to hear that a British manufacturer is selling out due to high demand and I am happy to wait for a quality product rather buy the alternative.

High quality pans made in England - beautiful timeless designs, and exceptionally good value for money compared to "cheap" alternatives that need to be replaced every 2-3 years (and their non-stick coatings leak chemicals past certain usage).

The pans were delivered very quickly. They are of very good quality but a bit heavy and it would have been nice to have care instructions included. Overall, though, I am very pleased.

Order arrived in good time. High quality finish and very happy to support British manufacturing.

You failed to answer my email about the problem, you don’t pick up the phone when I call nor do you call back when I left a message politely asking you to call me.

Top quality

The online order was easy to complete, and I was able to use my loyalty points to help pay for the pans we ordered. The pan and wok arrived sooner than I had expected, and they are top quality items.

The garlic storage jar I ordered arrived promptly and is of very good quality.
It was well packed in eco friendly materials.

Arrived quickly, lovely pan really pleased and cant believe how much more evenly it heats up than my old pan

Kept well informed. Item was delivered promptly and in good condition

Lovely products from a genuinely ethical and impressive company. I bought my Mermaid roasting pans over 20 years ago (after they were recommended by Delia Smith) and they are still going strong! It's so hard to get decent baking sheets so when my daughter was setting up a new home I wanted her to have the best. I decided to treat myself and my step son too who lives in Japan - so now Samual Groves has an Australian and Japanese outpost to show off their outstanding bakeware.

I bought a 26cm sauteuse pan which had a bowed out bottom on delivery. I took this to be bad luck as it does otherwise look nicely made. They agreed to change it but have failed to do so. The service is terrible and I have wasted so much time staying in waiting for them and answering emails,

Rubbish overpriced product, customer service just ignores our emails.

Bought one of the non stick pans for my wife a while ago and it pretty much instantly failed. Everything that even goes near it gets stuck hard to the bottom.
Emailed Samual groves about sending it off to be reconditioned or whatever, even offering to pay for the service, and I’ve heard nothing. Between myself and my wife we’ve been emailing about this for 2 years and only ever had one response which was to ‘condition the non stick surface’ which we now do regularly and makes no difference whatsoever.

The £12 pan we got from Morrisons and is probably 8 years old is far superior to this expensive crap Samual groves is selling that barely lasted a month.

Please can I send the pan back to be reconditioned, I will pay for the service.

I ordered their stainless steel frying pan and couldn't be happier. It cooks everything beautifully, is easy to use and is very elegantly designed. I've now ordered baking trays from them as I'm so impressed with the quality and craftsmandship.