Samaritans Reviews 

They listen and go quiet dont say a lot, you are feeling so low and all it is listen to you, you could commit suicide while you was on the phone and nothing to me they are a waste of time

A Poem that I wrote and wanted to share about the Samaritans.
Title: Samaritans….

​When I feel low
These people lift my soul,
It takes a unique individual to let you speak the sadness in your heart
And wanting that feeling to simply depart.

Samaritans
These are angels that protect your heart,
They help manage your feelings, which all feels lost
As you wondered what contributed this falling at an almighty cost.

The lift my spirit for simply listening to this broke soul
Thinking there is nothing in life that can be recaptured or whole.

It takes a special person to be attentive and caring
And when I was told once ‘we may not know you, but we do care’.

Samaritans are a blessing
And Samaritans are my Angels who have been there time and time again,
If you ever need to release your thoughts when you reach a stand still
Remember there are these people, who are humble and everso real.

“116123, the best telephone number you will ever call. Angels on lifes terms”
Jason
10th July 2026

I have phone 4 times over the past 4-5 years. The first two people I spoke to were so helpful in particularly a woman who really helped me work through my feelings and a situation. I phoned a couple of weeks ago and the man listened and I at least felt a bit lighter by end of the phone call and he said I can phone anytime. I have been distressed for a few months and have been having emotional flashbacks, I have really needed someone to speak to but I know it all depends who you speak to and I didn't want to feel worse. I phoned Samaritans this morning and was left feeling dismissed and invalidated, he asked me what my living situation is which is nothing to do with what I was phoning about and 'I'm trying to figure out your age and failing miserably' I told him which I shouldn't have but when I'm feeling emotionally vulnerable and put on the spot, I can find it hard to put up those boundaries to protect myself , he then said 'well there you are'. I was trying to discuss what I was initially calling for and he cut me off mid sentence which was followed by 'Lots of things in the past and what have you' And then 'What happened this morning to make you phone the Samaritans?' I was left feeling more distressed and like no one can understand my mental health. It makes me feel the service is inaccessible as it's a lottery who picks up the phone.

If I could give zero stars I would. They said they'd done a safeguarding request, then called me back 2 days later to have me talk to them for over 40 mins, silly me im talking about really difficult things, then when it was toward the end of the 40 minutes I said it really helps that you've done the safeguarding referal. Omg! Do not trust these people! Find another crisis line! I was treated to a total walk back of the safeguarding referal. It was we dont do safeguarding referals...but you did 2 days ago...then wait a minute as I speak to my manager...well...they forgot to put the phone on mute. Therefore I got to discover what they really think of me - answer not much! The manager says - ooh tell HER we dont do safeguarding referals, just refer HER to Adult Social Services ( a known unsafe route for me and they know it)...but what do I say though said the staff member clearly out of her depth. What I said...so..samaritan lady says hi yes..then delivers the script. Me...mhmm ..see I just heard everything that was said to me as you forgot to put the call on mute. It was one of those moments where they had to scramble and they did. The boss lady interjected and took over the call!! Ah so you were listening in! Dear God! Boss lady tries to gain the initiative ( !), talks down to me. Me - really! I did hear all you said about me so??? Like ya kinda lost the argument already. So boss lady doubles down on the we dont do safeguarding until I questioned her enough to narrow it down to the pivot...ah we did a form then and its gone to a safeguarding group. Aha what group...oh you cant call them. Didnt say I would but yeah what group...jesus! So apparently a safeguarding group within Samaritans that sounds masonic in nature! No one can get in, no one can get out vibes. This sounded all very bizarre. The boss lady then says you can still call us and I said - you've hurt me, you've made my life that much worse. I cried for hours then suddenly I was done. Who needs this poison in life. They should be ashamed of themselves. I hope my post helps other people. I feel relieved today that im blessed to know what they are really like. Its a relief to not call them ever again. Its a huge betrayal of trust, its on them.

after seeing the reviews making mistakes in texts is normal but does anyone here think this is purposely done shout not shoot apparently that’s what was in the text that i got told was a mistake don’t think it was tho

I really appreciate there services all wounderfull bless them

some of their staff at NYC are helpful but when it’s bad it’s really bad. when ur in crisis, some volunteer on the other line just ask some robotic irrelevant questions, asking u to repeat stuff u just said.

I felt that the person just had a script to follow i have come away not feeling any better.

I wasn't particularly low, but racing thoughts and wanted to self harm. Called the Samaritans and the woman over the phone barely said anything and bland. Felt bad before, and cried after.

I hope you find her name. My name is Katie I'm a messed up narcissist I can't remember her name but she saved my life call started at 5:39 ended 1 hour and 39 mins later. Didn't judge and understood my words. I've never felt so listened to despite not fully understanding but is willing to listen. I'm writing this as this call saved me I genially appreciate this call pay her or give a raise or whatever please

Banned from calling and i need help as am about to self harm. But they failed in this. So here goes my name is Christopher Houghton and if am in papers for suicidial and only if then Samaritans are to blame.

After over a decade of using Samaritans, my view is it stopped being fit for purpose a good few years ago. In recent times, I've been fruitlessly wringing the dregs out of a dying fish - wrapped in a sock and dragged out of a sewage-polluted river on a hot day.

Don't forget, this is the same organisation that was in the news in 2019 because a number of its middle-aged males were meeting up with women for sex - clearly grooming them during the calls.

That behaviour does not happen in a vacuum, it happens because of a radioactive culture, off-target recruitment, robo-corp 'training' and complete lack of accountability across the board.

A disturbing number of these volunteers now appear to be on a power trip. They will try to put you in a position where you feel the need to justify yourself and why you're worthy of help. then try to weaponise what you share with them with in a poor attempt to make you doubt yourself.

The fact is many of these people are unwell, but have never had the guts to take themselves off to therapy and are trying to sublimate their own pain through 'helping' others.

This frequently involves taking a short tour around in the lives/minds of the caller - info gathering, profiling, stereotyping and judging then abruptly ending the call when they get bored. That sadistic, detached behaviour is no different than the kid who burns insects in the midday sun under a magnifying glass.

They really are unworthy of your life stories.

My advice is, if you really must call these people, be careful what you share. Challenge them & enforce your boundaries.

I highly suspect some of these clowns have Chat GPT / Google AI Overview open during your call and are repeating its bilge.

I called Samaritans for the first time ever after my partner died of a stroke.I got an automated male voice say 'we are putting you through to a volunteer now'.Then nothing.Just quiet.

I am struggling & this has'nt helped.

Too many narcissists trying to take advantage of vunerable people reaching out for help. It happens often. Absolutely disgusting

As much use as a stick. The woman i spoke to wasn't at all helpful. They just can't be bothered to advise or support you. I mean no disrespect but they sound lifeless. Do not ring these for help. Go to your GP, best mate, family or another mental health team.

Zero stars review regarding the pilot o-line chat. Staff making up assumptions basically lying on the chat if a person doesn't answer. DO NOT TRUST ON-LINE PILOT.

Joanne, Annie and Amy. Amy didn't state her name. How are you feeling as I didn't answer you must be exhausted making assumptions basically lying about stuff. Making stories up. Annie lied about the complaint's email gave me feedback email address with some links. Joanne expected me to repeat myself as she hadn't read the messages.

Direct discrimination by staff especially age and disability discrimination.

It's bullying by staff for me to tell her inform that she doesn't have any legal authority to have.

I can’t believe that a place that’s meant to care don’t even pick up phone what is world coming to it’s obviously people in wrong job narcissistic no empathy get people like myself into jobs shame on you all

Atrocious. The ‘Samaritan’ asked me to stop talking and then wished me a ‘good day’!!!???
SERIOUSLY!?
Zero empathy, compassion, understanding… it’s no wonder people top themselves

Disgusting filth if you intend to kill yourself this scum organisation cares little in fact they get off on hearing peoples problems and the hell they are going though don’t engage with them they are completely evil people and will prompt you to end your life Don’t end your life because you are special and deserve better 👍

I will keep donating because these lot are always here when I need them. Thank you so much for volunteering your time 24/7 to hear our problems. To those that moan they dont help they are here to listen they CANT advise only LISTEN!!! Much love to you all thank you so much xoxo