SalonSkincare Reviews 

345
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I ordered 6 units of a Spanish deodorant which was not in stock and they had to bring over. It was at an excellent price and I was advised not to contact them until after 15 days due to the transit... See more

Rated 1 out of 5 stars

Worst customer service ive seen in a long time. I ordered a product and it said it would arrived in 15 days but I would have a tracking code once dispatched. After 9 days, it still hadn't been dispat... See more

Company replied

Rated 1 out of 5 stars

Ordered something and said they didn't have stock, and no alternatives. Then when I said I would wait for stock they refunded and said they wouldn't offer the same price when the new ones came in. T... See more

Rated 4 out of 5 stars

After placing an order, I didn’t hear anything more for several days so telephoned (number from their website 023 9245 3256) but got no reply, just an answerphone (voicemail). Reading some of the revi... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Wellness Center

Written by the company

Great deals on cleansers, toners, moisturisers, exfoliators, masks, suncare, tanning lotions, make-up and other cosmetics for women and men. Trying to offer all the time, the best products at the best prices.


Contact info

3.4

Average

TrustScore 3.5 out of 5

345 reviews

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3.4

All reviews

(345)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent Service & Value for Money

I ordered the PurePharma pack which was on sale. The value for money meant the price was much lower than elsewhere saving around £25 on two boxes! Delivery was quick too.
The only issue was that the courier obviously left the box outside in the rain for a prolonged period as the box had virtually disintegrated! As the items were shrink wrapped this wasn't really a problem as they weren't damaged.
Would definitely order again if the price was lower than elsewhere.

24 October 2014
Unprompted review
Rated 5 out of 5 stars

Top class

I bought the sbc collagen 3 in 1 with cloth i absolutely love it my skin is so soft and looks nice fast delivery reliable company and have shopped again from them great price as I checked on Internet before I purchased from salon skincare love them

6 October 2014
Unprompted review
Rated 5 out of 5 stars

Good Prices and Service

I decided to treat myself to some Thalgo products. These are normally quite pricey in the Salon however after doing a search on the internet I found this site and was really pleased with the prices. 2 of the 3 products that I wanted were in stock and the 3rd I am waiting for an email from them to say it is in. I think that is good service.

I will definitely use them again and would recommend anyone else using them.

31 August 2014
Unprompted review
Rated 5 out of 5 stars

Good service and good price

We were looking for the product in various websites of United States and United Kingdom on this page and find the cheapest price.
We received the product in the promised time.

22 August 2014
Unprompted review
Rated 5 out of 5 stars

perfectly priced

Ordered items I have used before,so knew what to expect, much better price than the hairdressers and sooner than expected delivery

21 August 2014
Unprompted review
Rated 5 out of 5 stars

Company does what it says on the tin!!!!!

After placing my order I was kept fully informed of the item i.e. confirmation, pending, dispatch and estimated date of delivery. Tracking item for also very useful and came on date estimated.
The item is excellent as is all SBC products.

20 August 2014
Unprompted review
Rated 2 out of 5 stars

Very disappointed.

Salon Skincare and I, have been let down hugely by their couriers CityLink.
I ordered shampoo and conditioner with 2 working weeks to spare before I went on holiday. SS dispatched my order via CityLink, the following day. I did not receive my order despite being told it had dispatched. With several days still to go before I went away, I contacted SS and was told in a very badly written email, which initially made no sense, that my delivery had been refused by a name I have never heard of (none of my neighbours have this name either) I asked for clarification of this cryptic email and it took a long time to get a response from SS. Then it was the weekend and I had just one day left to get my products before leaving for my holiday. I asked for a response on the Monday morning and thankfully a sensible person from SS actually replied with a coherent answer to my order queries. My order didn't arrive in time for my holiday and I was forced to buy products from a shop on my journey. However on my return I found an email from SS apologising and saying that CityLink have also apologised and are disciplining their driver. My order turned up while I was away so I have at least received it.
Sadly, despite apologies and the arrival of my order, my 1st experience of Salon Skincare has been tainted by the awful performance of CityLink, then the lack of communication from Salon Skincare, who initially seemed to be blaming me for the non-arrival of my parcel. The fact that I didn't get my products when I needed them and then the huge delay in getting the problem sorted, for which I had to do all the running, has left me feeling that I cannot trust this company especially while they still use CityLink as their courier (I have had other bad experiences with this courier) I do not like the fact that SS have no contact number for order queries, leaving one totally at the mercy of the email system and the doubt that anyone is ever going to reply. Most internet based companies DO have a query line for customers to speak to a real person and this is missing from Salon Skincare.

16 August 2014
Unprompted review
Rated 2 out of 5 stars

bad service!

Hello,
I ordered some items and I was not at home. He tried for 2 days. However, the product went back to you and a refund was done. I find this unacceptable. The Currier has not left a card and attempted to contact me. I did not get what I needed and you lost money. please find a better Currier! I am sorry but I cant re order the product from you again as I do not trust your delivery service. This is shame because you seem to have great deals and product!

4 August 2014
Unprompted review
Rated 5 out of 5 stars

Fast Delivery,Good Customer Service!

Super fast delivery - I ordered 3 products and received them 2 days later. Unfortunately one of the cleansers leaked everywhere! Think it was more of a problem with the product than the packaging as I ordered directly from the manufacturer as well and it also leaked in transit! I contacted salonskincare fully expecting to be ignored. However, upon providing photographic evidence I was given a complete refund for the product. Wouldn't hesitate to deal with them again!

30 July 2014
Unprompted review
Rated 5 out of 5 stars

Fast Delivery

Order arrived in Co Meath within 24 hours of ordering! Great service. Would fully recommend!

25 July 2014
Unprompted review
Rated 1 out of 5 stars

check your refund

I would never get my refund back if I did not realised it and contacted them. They just forgot about it but did not forget to charge me £5 for undelivered item. Will avoid the webside!

22 July 2014
Unprompted review
Rated 5 out of 5 stars

Super!

A reliable and efficient service. Great offers. Would highly recommend.

22 July 2014
Unprompted review

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