Waited over 2 months for delivery with no contact unless I contacted them for an update. 4 of the boards I needed were chipped as they opened and sent me half of a pack so were loose during transporta... See more
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We've used them since 2017, and again in 2021 & 2024 and done all the downstairs laminate with them without a hitch. Good price and packages arrive safety, and the one hitch we had was fixed super qui... See more
Great company. Called me to confirm when my flooring would be delivered. It arrived 2 days later.
Finally found someone who delivers to the highlands and island for a reasonable price! Floor came quickly and unloaded with easy access. Delivery driver was really friendly! Will be recommending to... See more
Company details
Written by the company
We are one of the largest discount flooring retailers in the UK. Laminate Flooring, Engineered Flooring, Solid Wood Flooring, Vinyl. We are also one of the UK's leading retailers in 3D wall panels.
Contact info
United Kingdom
- www.saleflooringdirect.co.uk
3.7
Average
526 reviews
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Hasn’t replied to negative reviews
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quick delivery and very easy to do
2 April 2024
Reply from Sale Flooring Direct
Thank you for taking the time to leave us such a kind review!
Reply from Sale Flooring Direct
Thank you for taking the time to leave us such a kind review!
Reply from Sale Flooring Direct
Thank you for taking the time to leave us such a kind review!
Poor service and poor quality
I have tried contacting this company in several ways but not having any luck.
I received my order promptly but a box of flooring was damaged, contacted them no response.
The floor has been down and is of a very poor quality the flooring is marked so easily and looks dreadful never had this issue with laminate flooring I've had previously.
Really unhappy and still cannot get hold of anyone.
2 April 2024
Unprompted review
Reply from Sale Flooring Direct
Hiya, Thank you For your review, We are sorry to hear you are struggling to get a hold of us, Our email address is - NEF@saleflooringdirect.co.uk - If you could email us on this & we will get back to you as promptly as possible to help rectify this situation. Thank you,Hope to speak with you soon.
Reply from Sale Flooring Direct
Thank you for taking the time to leave us such a kind review! We appreciate this sincerely.
Reply from Sale Flooring Direct
Thank you for taking the time to leave us such a kind review! We appreciate this sincerely.
Excellent!
Fab design, easy ordering, great price and super quick delivery. Producy quality looks very good and installation was a dream.
19 March 2024
Reply from Sale Flooring Direct
Thank you for taking the time to leave us such a kind review! We appreciate this sincerely.
Reply from Sale Flooring Direct
Thank you for your review! We will be sure to pass this on.
DO NOT ORDER!!!
DO NOT ORDER!!!! The worst company I've ever used. They are scammers. Read the small print before ordering. Paid £432 for rubbish laminate floor when I tried to return it they said I'd get £260 back..... scammers!!!!! Andrew and thomash not helpful at all. It's an online company so they are able to rob and scam!!!! Avoid avoid avoid save yourself the hassle. Ordered on a Friday for next day delivery to be told they deliver Monday to fri so delivery would be Monday but there's a Saturday option? Order on Friday and PAID for next day delivery??? Would that not be a Saturday delivery I paid for? I didn't even finish talking to thomash as he was kinda rude. Telling me that Andrew told me they were an online company When he actually had not told me that. I asked for address to deliver good back and save myself the second £50 for delivery but was told that's not an option. £100 they took for delivery. Was told there was no option to drop off myself even tho I'm close to their Glasgow address. I ordered 34m2 and they sent me an open pack but would not accept it back? All stress I could do without!!! I'm stuck with rubbish laminate to try to sell. Again AVOID AVOID AVOID!!!!! Look online at reviews before ordering wish I had!!!!!
15 March 2024
Reply from Sale Flooring Direct
Hiya, Sincere apologies to see you have not had the best experience with us regarding your return, We do have our return policy in place for many reasons & to avoid issues. the return charge would have been deducted to provide you with this refund amount, Any queries we can further answer please email us at NEF@saleflooringdirect.co.uk - Thank you.
Quick response to emails
Quick response to emails, fast delivery. Excellent value, very happy customer and will recommend to friends and colleagues.
19 March 2024
Reply from Sale Flooring Direct
Thank you for your kind review! We appreciate this sincerely!
Reply from Sale Flooring Direct
Thank you for your kind review! We appreciate this sincerely!
Reply from Sale Flooring Direct
Thank you for your kind review! We appreciate this sincerely!
Reply from Sale Flooring Direct
Thank you for your kind review! We appreciate this sincerely!
Very straight forward to order.
11 March 2024
Reply from Sale Flooring Direct
Thank you for taking the time to leave us such a positive review!
Damage to property
No option to choose delivery date.
As soon as I was informed of a delivery date, I contacted SFD to let them know that I was not around on that day. I tried to call them, email them and contact them through their website. Four days later, on the day of the scheduled delivery date, they eventually got back to me. However the delivery still took place in my absence. The courier damaged my property by driving a huge lorry up my narrow drive. Had I been here I would have met the courier by the roadside.
One pack of flooring was so badly damaged it wasn't usable.
I won't be using this company again.
4 March 2024
Reply from Sale Flooring Direct
Hiya, Sincere apologies to hear you have not had the best experience with us, If you can forward us as many photos as possible at NEF@saleflooringdirect.co.uk of the drive/ Damaged pack we can do our best to come up with a solution & arrange a replacement out to you, Thank you& sincere apologies for any inconveniences caused, Hope to speak with you soon! Thank you.
No communication after ordering so I…
No communication after ordering so I had no idea that the flooring had been delivered!
2 March 2024
Reply from Sale Flooring Direct
Hiya, Thank you for your review, We are sincerely sorry to hear the lack of communication you received after ordering. I see this was delivered on the 6th / 2 working days after the order was placed & signed for, I can forward you the delivered signature? If there are any issues with the flooring please email us at NEF@saleflooringdirect.co.uk. Thank you,
Reply from Sale Flooring Direct
Thank you for your review, I see a response has been sent to the original query, We will attempt to call you regarding an update on your order. Sincere apologies for any inconvenience caused, Thank you!
I received a seconded which is damaged…
I received a seconded which is damaged and i am unable to get any response. This additional order is needed to finish my floor’. I have now been contacted and they have offered to make things right. I understand these things can be damaged in transistor but was becoming anxious when i was unable to get in touch with seller. I had a workman on call at the same time. All has been rectified and my floor will be complete. Thank you very much.
6 March 2024
Reply from Sale Flooring Direct
Thank you for such a kind review, We always do attempt to rectify these situations the best we can if these things happen, However we are glad you are happy with the solution & we hope you love your new Flooring! Thank you.
Reply from Sale Flooring Direct
Thank you for taking the time to leave us this review, We appreciate it dearly!
Reply from Sale Flooring Direct
Thank you for taking the time to leave us this review, We appreciate it dearly!
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