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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and engaging approach, noting that interactions were pleasant and informative. Many people were impressed with the overall user experience, highlighting the effectiveness of the products in transforming their skin and nails, and appreciating the demonstrations provided. However, some people were dissatisfied with the pricing, finding the products to be extremely expensive. A few other people also felt that the products they received were not the same as those demonstrated, or that the quality was poor. Some customers also noted concerns regarding sales approaches.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many consumers praise the effectiveness of the... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the staff for being kind, knowledgeable,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the products, highlighting their effectiveness,... See more

Price

People report negative experiences with price, often finding products outrageously overpriced. Reviewers... See more

Retail

Users describe ambiguous interactions with retail. While some customers praise the amazing shop and great... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the staff to be... See more

Based on these reviews

Rated 4 out of 5 stars

Ok so the sales pitch is scammy, but the mineral peeling I’m really quite impressed with. It removes all the dead skin in a minute and lives your face looking like a baby bum. Im almost 40 and I have... See more

Rated 4 out of 5 stars

Unexpected purchase was stopped on the street in Mayfair was shown products, products felt very good on the skin bought one product for the face had a good laugh with Gavin. Will be back to buy more... See more

Company replied

Rated 4 out of 5 stars

Been there and my girlfriend loves the scrub , the service was super ok despite the fact that we were not expecting to be buying . Would probabily return though.

Company replied

Rated 5 out of 5 stars

I was walking down towards covent garden station when this sweet Lady Isadora gifted me a hand cream to try. She was so nice and polite I ended up having a great conversation about skin care with her.... See more

Company replied


Company details

  1. Cosmetics Store

Information provided by various external sources

The voyage to beautiful and radiant skin is one of magic and enchantment. At Sakaré, the only limit to possessing alluring skin is your imagination. We source the most powerful and dazzling ingredients that only nature can offer in your journey to luminous skin. We invest considerable research and resources in creating scientifically perfected infusions that recharge your skin with revitalizing nourishment and offer an exclusive skincare experience that can only be described as exquisite indulgence. A captivating and spellbinding beauty experience that will envelop you in delight and gratification.


Contact info


3.8

Great

TrustScore 4 out of 5

492 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Intimidating sales pitch & Poor QualitynProducts

I was accosted on a number of occasions by salespersons on Bond Street in London - they offer “ free gift “ … a random sachet of some cream ??
I made the absolute mistake of venturing into the shop !!
Here , I was subjected to a high pressured Sales pitch by very charmless, arrogant and somewhat sexist young male assistant.
The products I was to harangued into buying were useless and very expensive
AVOID at all costs , this place is an absolute scam

22 March 2026
Unprompted review
Rated 5 out of 5 stars

I left with amazing soft hands

I spoke with a lovely sales girl called Rula in their New Bond Street store. She demonstrated their Cleansing Salt Scrub which was amazing as my hands felt so soft afterwards. She was attentive and knowledgable. A genuine credit to the brand and because of this, I feel they have now gained a new customer.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Patric at New Bond Street was a breathe…

Patric at New Bond Street was a breathe of fresh air. No pressure selling, friendly and easy on the eye.

10 April 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Gavin,

We love getting another 5 star review!

We are glad to hear that Patric was professional and helped make some great purchases.

We hope you continue to enjoy using our products and we look forward to seeing you again soon.

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Rula was very helpful when it came to…

Rula was very helpful when it came to picking out what products would help my body smoothen out I will definitely be coming back I highly recommend

8 April 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Rula,

Thank you for sharing such a lovely review.

We’re delighted to hear that Rula made such a wonderful impression during your visit in our Bond St store.

We hope you continue to enjoy using our products and look forward to seeing you again soon.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Rula was super helpful

Rula was super helpful! It’s the first time I’ve come across this brand and I am excited to try my new products!

29 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Frieda,

Thank you for such wonderful feedback from Sakaré.

We appreciate you taking the time to review your experience, we hope you continue to enjoy your products and we look forward to welcoming you into one of our stores again soon.

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Five stars

This place is a gem find with superior customer service. The team at this shop were so friendly, chatted with me, answered all my questions, and recommended me proper products fit for my needs. Mazeda worked with me throughout my time at the shop, and is very knowledgable and kind. I'll recommend here to anyone looking for skincare and come back.

21 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Hi Aalia,

Thank you for the great review.

We are happy to hear that you had a great experience with the service Mazeda provided and our products as well.

We hope to see you again soon!

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

The customer service was really good

The customer service was really good. The person taking care of us was really friendly and made the experience enjoyable. The products were really surprising and showed their effectiveness immediately.

20 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Hi Roger,

5 stars!!

Thanks for the great review, are glad to hear you are happy with your products and overall experience.

We hope you continue to enjoy using our products and look forward to seeing you again soon.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Fantastic experience with Hamsa

Fantastic experience with Hamsa. He gave us an excellence demo on using the various skincare products.

19 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Georgina,

Thank you for the fantastic review!

We’re so pleased to hear you had a great experience with Hamza, he’ll be delighted to know his demonstration made such an impression.

We hope you continue to enjoy the products!

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Great customer service

I was very impressed by the knowledge of the person who served me, named Hamza. He was very professional and I was amazed by the performance of the products that I got to try. - I liked the nail kit that made my nails shine without any polish, which I didn't know was possible! I also wasnt expecting to see that this smooth cream for your face would exfoliate so gently and yet so well that I could see the dead skin come off when I tested it on my wrist, leaving my skin visibly brighter. I chose to buy two nail kits this time because of how useful it will be to me, and the person I am gifting it to, to have nice nails without having to get them done as we both work with our hands . Overall a great experience. Thank you.

19 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Chloe,

Thank you for sharing such a wonderful review!

We’re so glad to hear you had such a great experience with Hamza, he really does know his stuff, and we’ll be sure to pass along your kind words. It’s great to hear how impressed you were with the products too, especially the nail kit and exfoliating cream!

We hope you and the gift recipient enjoys using our products and look forward to seeing you again soon.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 1 out of 5 stars

I was approached on the street in…

I was approached on the street in London by a lovely chatty salesman and pressured into going inside the shop. Even though I told him I was in a hurry. Once in, he kept talking at me nonstop, until I almost gave in and bought a nail kit just to get out of there. When I insisted that I wanted to think about it and maybe come back later, he turned aggressive, telling me to go on, get out … I was physically pushed by my shoulders out of the store. I laughed at the audacity, but relieved to get out. Stay well away from this place and their high-pressure, intimidating tactics. I must add,
All of these responses to poor reviews from their customer relations team apologising… 😂 shut up!!! … you train your staff to act like this. Who are you trying to kid?
If your products were that good, you’d never have to behave in this way.

20 March 2025
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Ali,

Thank you for taking the time to review your experience at Sakaré.

I would initially like to offer my sincerest apologies for this poor customer service you mention you received. It is unacceptable if a consultant speaks to one of our customers in any way but friendly and professional.

Please can you contact us directly on info@sakare.com so we can investigate this further for you.

Thank you.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Hamza was great and really friendly!!

Hamza was great and really friendly!!! We tried some nail products and scrubs and were immediately amazed!!! Just bought the exfoliating scrub and cream and cant wait to try out!!

18 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Hi Ioanna,

Thanks for the lovely 5* review.

We are happy to hear that you had a great experience with the service Hamza provided and our products as well.

We hope you continue to enjoy using our products and hope to see you again soon!

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

was taken into the store to be shown…

was taken into the store to be shown the products and to test, they seem like really great products and great customer service from hamza

18 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Kasey,

Thank for the great review!

Hamza really knows his stuff, it's no surprise he was friendly and professional.

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Hamza is very supportive and good nature

Hamza is very supportive and good nature

15 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Adesh,

Thank you for a wonderful review, we are delighted to hear that Hamza was friendly and showcased our brilliant products.

We hope you continue to enjoy our products and we look forward to seeing you in one of our stores again.

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

The BEST Sakare store

Amazing customer service, would definitely recommend. Mazeda deserves a raise!!!

14 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Loyan,

Thanks for the great review!

We are thrilled to hear that you enjoyed your experience with Mazeda at our Neal St store.

We hope you continue to enjoy using our products and we look forward to seeing you again soon.

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Hamza was really nice

Hamza was really nice, gave me a free hand treatment and very good at recommending! 10/10!!!

13 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Hi,

Thank you for the great review.

We are happy to hear that you had a great experience with the service Hamza provided and our products as well.

We hope to see you again soon!

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Great customer service from Hamza!

Great customer service from Hamza!

12 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Hi Salome,

Thank you for the great review.

We hope to see you again soon!

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Was amazing very happy with my products…

Was amazing very happy with my products very sweet experience

12 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Hi Grace,

Wooo, 5 stars!

Thanks for the great review, are glad to hear you are happy with your products and overall experience.

We hope you continue to enjoy using our products and look forward to seeing you again soon.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

This is the best shop i ever visit the…

This is the best shop i ever visit the girl jasmin omgg she’s so good i love her energy and the products are so good the peeling gel is excellent and the main part everything is natural i recommend everyone to buy there

9 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Jashan,

Thank you for such wonderful feedback from Sakaré.

We appreciate you taking the time to review your experience, we hope you continue to enjoy your products and we look forward to welcoming you into one of our stores again soon.

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

AMAZING AMAZING SHOP

AMAZING AMAZING SHOP. Literally 5 mins in and was solddddd. Farasat really helped my sisters and I with all our questions

8 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Zahra,

Thanks for the great review.

We are delighted to hear Farasat was able to help you and your sisters choose some products.

We hope you continue to enjoy using our products and we looking forward to seeing you again soon.

You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com

Best wishes,
The Sakaré Team

Rated 5 out of 5 stars

Siyam was very patient and thoughtful…

Siyam was very patient and thoughtful with his explanation ! Was very useful to see how to take care of my nails - great experience and would recommend the nail kit

8 March 2026
Unprompted review
Sakaré logo

Reply from Sakaré

Dear Sher,

Thank you for sharing such a lovely review.

We’re delighted to hear that Siyam made such a wonderful impression during your visit near Covent Garden.

We hope you continue to enjoy using our products and look forward to seeing you again soon.

In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.

Best wishes,
The Sakaré Team

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