Sainsbury's Money Reviews 

17,322
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 462 reviews, reviewers had a great experience with this company. Consumers frequently point out that purchasing insurance is extremely simple, featuring clear paperwork and a very smooth online user experience from start to finish. Travelers and pet owners are consistently pleased with the highly competitive prices and the overall peace of mind provided throughout their policies. However, some reviewers were not happy with the claims handling, mentioning extended processing delays, unexpected rejections, and overall frustration regarding payouts. A few other people also felt that customer support phone lines and daily assistance were frustratingly unresponsive when they needed help with urgent problems.

What people talk about most

Price

Reviewers mention positive feedback about price, highlighting competitive quotes and excellent comprehensive... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported across different policy types.... See more

Claim

People report ambiguous experiences with claim processing, reflecting a high level of disagreement among... See more

User experience

Clients share positive opinions on user experience, highlighting how quick and straightforward the online... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a mix of frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The paperwork is easy to understand and the process clear. I found the staff very helpful at all stages, particularly when I had an issue of my own doing.

Rated 5 out of 5 stars

Was dreading searching for and renewing my dogs insurance. Have to say Sainsburys Bank web page was so easy to negotiate everything easy to understand and with my nectar card discount more affordable... See more

Rated 5 out of 5 stars

I had a problem setting up. Lady called Catherine on the Call Centre Line was more than helpful and I was able to complete the transaction very easily. Cancelled my existing Insurance Provider as Sain... See more

Rated 5 out of 5 stars

After being delayed in Vietnam due to the middle east crisis and our insurance running out I contacted customer services who extended our policy until we returned. This took away the worry we were al... See more


Company details

  1. Bank

About Sainsbury's Money

Written by the company

Sainsbury’s Money helps you make the most of your money, every day. We offer a range of simple, straightforward financial products - working with trusted partners to bring you the support you need to protect, save and plan ahead. for pets, travel, and life.

Visit Sainsbury's Money

Contact info

4.2

Great

TrustScore 4 out of 5

17K reviews

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4.2

All reviews

(17,322)

372 reviews in the last 12 months

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Rated 1 out of 5 stars

Flexi contract

Flexi contract, your expected to be available 7 days a week whivh is ridiculous. No work life balance and msnagers and area manager has favorite members of staff who are given fixed days. Alot of responsibility with money for the same pay in the shop floor. Not worth the hassle after 5 and half years service.

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent serice

Absolutely brilliant service, from taking out our annual policy last April. We felt comfortable with our cover. We recently had to cancel our last holiday on medical grounds and the claims process was very straightforward and we received a full refund within 28 days. I would highly recommend Sainsbury’s Bank insurance.

5 March 2026
Rated 1 out of 5 stars

Absolutely pointless insurance

Absolutely pointless insurance. I thought being a big name the cover would be good but unfortunately that is not the case. We got caught in a hurricane and apparently they don’t cover extreme weather. On reading the small print they basically exclude everything you may need to claim for.

27 October 2025
Rated 5 out of 5 stars

Very quick and easy to set up

Very quick and easy to set up. The website is very clear and explains the cover in detail. I was very happy with choosing Sainsbury’s Pet Care because of how many benefits they offer.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to Set-Up Pet Insurance - Seems Like Quality - Time will Tell

I bought cat pet insurance as the thought of something happening to my 2 cats and not being able to help them isn’t worth thinking about.

The whole process was very easy and I get a free gift in a few months which will no doubt be spent on my 2 cats.

The price was a little on the high side but is it worth the risk being lumbered with £4-5k in vets fees if the worst happens?

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I have used Sainsburys on a previous…

I have used Sainsburys on a previous occasion and always found their online application form very easy to understand and complete. Additionally, the price was very affordable and I was delighted to receive points on my Nectar card.

25 February 2026
Unprompted review

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