Sainsbury's Money Reviews 

17,322
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 462 reviews, reviewers had a great experience with this company. Consumers frequently point out that purchasing insurance is extremely simple, featuring clear paperwork and a very smooth online user experience from start to finish. Travelers and pet owners are consistently pleased with the highly competitive prices and the overall peace of mind provided throughout their policies. However, some reviewers were not happy with the claims handling, mentioning extended processing delays, unexpected rejections, and overall frustration regarding payouts. A few other people also felt that customer support phone lines and daily assistance were frustratingly unresponsive when they needed help with urgent problems.

What people talk about most

Price

Reviewers mention positive feedback about price, highlighting competitive quotes and excellent comprehensive... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported across different policy types.... See more

Claim

People report ambiguous experiences with claim processing, reflecting a high level of disagreement among... See more

User experience

Clients share positive opinions on user experience, highlighting how quick and straightforward the online... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a mix of frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The paperwork is easy to understand and the process clear. I found the staff very helpful at all stages, particularly when I had an issue of my own doing.

Rated 5 out of 5 stars

Was dreading searching for and renewing my dogs insurance. Have to say Sainsburys Bank web page was so easy to negotiate everything easy to understand and with my nectar card discount more affordable... See more

Rated 5 out of 5 stars

I had a problem setting up. Lady called Catherine on the Call Centre Line was more than helpful and I was able to complete the transaction very easily. Cancelled my existing Insurance Provider as Sain... See more

Rated 5 out of 5 stars

After being delayed in Vietnam due to the middle east crisis and our insurance running out I contacted customer services who extended our policy until we returned. This took away the worry we were al... See more


Company details

  1. Bank

About Sainsbury's Money

Written by the company

Sainsbury’s Money helps you make the most of your money, every day. We offer a range of simple, straightforward financial products - working with trusted partners to bring you the support you need to protect, save and plan ahead. for pets, travel, and life.

Visit Sainsbury's Money

Contact info

4.2

Great

TrustScore 4 out of 5

17K reviews

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4.2

All reviews

(17,322)

372 reviews in the last 12 months

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Rated 2 out of 5 stars

9000 nectar point offer??

Since getting a quote 2 days ago I have been in undated with offer of 9000 nectars points or PICKHAMPER on my social media, how do know if I’ve been given them since purchasing the insurance?

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely useless

Absolutely useless, had a major leak in kitchen which flooded living room area.

The extent of the water has gone behind all white goods including cooker. The water had saturated into my furniture and the kitchen units making them swell.

Upon calling them they were immediately trying to find ways to get out of paying out, putting all responsibility on my landlord, they were all up in arms over a 3 metre carpet and a £60 ikea rug and not prepared to resolve a small kitchen of 4 units (two cupboards and one set of drawers)

They offered absolutely no solutions to dealing with the leak other than turning the radiator on and airing the place out.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

General comments

I have a couple of different accounts with Sainsbury’s.
They are easy to use on the phone (helpful)
Although I have never needed to claim. The Portal however is a bit of a nightmare

4 May 2026
Unprompted review
Rated 1 out of 5 stars

They will not pay out

I had insurance with sainsburys and I had my coins insurance with them I had been broken in too and told them that my coins have been stolen and give them all the information they needed for it but I have been told they will not pay out as the information the police give me is wrong and after that they says I needed new evaluations on them but the price changes evey 3 mins so the royalmint says that you will pay out more for the evaluation than the coins or worth and now they or asking me for 49 pounds to pay them off they even says as I had my window on vint they do not need to pay out there is more I can say but it will go on for too long but you can not trust tham if you need them

24 March 2026
Unprompted review

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