Sainsbury's Reviews 

55,573
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 15,027 reviews, most reviewers were somewhat happy with their experience overall. Shoppers frequently mention that the delivery drivers are exceptionally polite, helpful, and consistently arrive on time. Consumers also deeply appreciate the wide range of good quality products available in physical stores and through home delivery, alongside the great financial benefits of collecting Nectar points. Some reviewers were not happy with the short shelf life of fresh produce, noting that vegetables and items like salads often expire very quickly. A few other people also felt that receiving unsuitable product substitutions and encountering occasional stock issues during regular online grocery ordering was quite frustrating.

What people talk about most

Product

Clients share ambiguous opinions on product selection and quality, reflecting a high level of disagreement.... See more

Staff

Customers consistently note ambiguous experiences with staff, often praising delivery drivers as... See more

Delivery service

Consumers find delivery_service to be ambiguous, with highly mixed experiences reported. Many reviewers... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences across different visits. Many... See more

Price

People report ambiguous experiences with price, as views on product costs are heavily divided. Many consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I suppose I’ve been shopping in Sainsbury’s since it opened here in Chislehurst and I feel comfortable shopping here. I recognise many of the staff’s faces and am happy to approach them if I need hel... See more

Rated 4 out of 5 stars

When shopping online, clear website, easy to rebook collection/delivery and good description of items - I click and collect and usually no problems. In store, I don’t find it that easy to find item... See more

Rated 4 out of 5 stars

Farlington, Portsmouth Branch - Lovely friendly helpful staff, pleasant store to wonder around, If they have run out on the shelf, the staff will always look out the back. The Toilets are disgu... See more

Rated 4 out of 5 stars

The people who deliver are very helpful and pleasant hats off to them . I am a wheelchair user and they are great. Sometimes on special offers an item will be missing which means you don’t get the... See more


Company details

  1. Supermarket
  2. Convenience Store
  3. Grocery Delivery Service
  4. Grocery Store
  5. Online Food Ordering Service

About Sainsbury's

Written by the company

We make good food joyful, accessible and affordable for everyone, every day. Offering delicious, great quality food at competitive prices has been at the heart of what we do since our first store opened in 1869. Today, inspiring and delighting our customers with tasty food remains our priority. Sainsbury's App
Why not download the Sainsbury's Groceries app on Android or iOS and start your shop today.

Store Locator
Use our Store Locator to find one of our 600 supermarkets or 800+ convenience stores.

Our Website
Visit Our Website to view all our latest offers, in-season products, and to start your next shop. We also have lots of inspiration on our Recipes pages and a handy Meal Planner to save you time and money when planning your weekly meals.

Our Brands
Our focus on great value food and convenient shopping, whether in-store or online is supported by our brands – Argos, Nectar, Habitat, Tu, Sainsbury's Bank and Smart Charge.

Contact info

3.6

Average

TrustScore 3.5 out of 5

56K reviews

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3.6

All reviews

(55,573)

14,935 reviews in the last 12 months

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Rated 5 out of 5 stars

I shop in Sainsbury’s every week

I shop in Sainsbury’s every week -
Excellent Nector offers - wide variety of groceries -
housewares , greetings cards almost everything you can think of under one roof.
The majority of staff are friendly and helpful and plenty of parking.
Don’t rate the shoe repair / watch battery replacement - very expensive.
Would’ve shop anywhere else.

27 August 2026
Rated 4 out of 5 stars

Lovely drivers who go out of their way…

Lovely drivers who go out of their way to make sure you’re happy with products delivered. Occasionally poor packing which results in goods being squashed. Some short ‘use by’ dates but new ‘request refund’ online is very helpful. Overall very pleased with Sainsburys!

26 August 2026
Rated 3 out of 5 stars

my sainsbury's at Longstone is no…

my sainsbury's at Longstone is no longer a pleasure to shop in
the store looks very untidy empty boxes left lying prices on shelves not same as at till they have a freezer containing soft fruit which has a lid missing for over 6 weeks and quality of vegetables leave a lot to be desired
definitely looks like the manager has lost interest in their job

27 August 2026
Rated 5 out of 5 stars

The quality, prices and offers are amazing

I have a very good relationship with Sainsbury's. I am regularly buying on line from them because the quality, prices and offers are amazing! Customer service is very professional. The Occasions range of meat and fish is expensive but worth it! Very fresh and delicious!

26 August 2026
Rated 4 out of 5 stars

Store is very well setup and easy to…

Store is very well setup and easy to negotiate the isles with plenty of room. Good selection of foods.
Unfortunately I personally think that Sainsbury’s is getting very expensive!! I know food shopping is expensive everywhere but at this time other supermarkets are trying hard to give better offers and slightly lower prices

28 August 2026
Rated 4 out of 5 stars

Good service but online the annoying…

Good service but online the annoying thing is with 'Favourites' list of purchases.
Sainsbury's remove items if you are not ordering every week or to.
Most annoying!!
The 'Favourites' should only be altered by the customer!!

26 August 2026
Rated 4 out of 5 stars

The delivery was made on time and the…

The delivery was made on time and the driver was friendly and helpful. The only reason I gave four stars instead of five was due to the fact that a bottle of window cleaner was laid straight down amongst other shopping. The bottle was leaking causing me to refuse delivery of a packet of oats as the cleaner had soaked into the package. This was the second week that I had ordered the cleaner and the second time that the same type of bottle had leaked in the delivery box. Normally this type of bottle has been placed inside a bag to prevent this issue. Other than that I am happy with my delivery.

26 August 2026
Rated 3 out of 5 stars

Sainsburys asked me for a review.

Seeing as you have asked me for a review. Here goes. I was stopped for a full trolley scan at the Bridgemead Store last week. Staff said it was prob due to the scanner ‘going out of range in the frozen section’. By the time your staff had scanned everything (despite myself having 100% scanned all my groceries) and tried her best to put it all back, I explained my frozen items had melted. I got home and called Sainsburys when one of your representative took my information and I’ve heard nothing since. Very poor experience.

26 August 2026
Rated 5 out of 5 stars

Inline Shopper

Online order.
Very organised system and ease of ordering.
Delivery people very personable.
Only niggle not sure the order pickers always select best dates.

26 August 2026
Rated 4 out of 5 stars

Latest order was large with 9 of the…

Latest order was large with 9 of the items coming from the Occasions range.
All came to a good time. Friendly and helpful lady driver.
Most of the delivery was excellent.
However , 1 of the Occasions items was not good and could not be served.

26 August 2026

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