Safestore Reviews 

I decided to go to the Coventry SafeStore site directly and I am glad I did. P was brilliant; warm, professional and patient. She went through a number of options and was able to get me a deal that I wasn't offered online. Well worth the visit and just brilliant service from P too.

Jo made my mum feel comfortable and she was so happy with the service she got

The host Cherie explained everything and she was very polite

Amazing work help me last minute get storage

Mark and Patrick were brilliant.
Really good service and so helpful.

The team could not have been more helpful! We didn't know when our shipment would arrive - no problem. We needed to get a truck in - no problem. We couldn't work out the lift - no problem. Nothing was a drama for these guys, I was so impressed. Thanks very much to team Safestore Stockport!

Jenny from Safestore Birmingham Middleways was very helpful. She was very professional, and i felt doing business with her was a pleasure. was able to get everything sorted out fast and easy.

Very helpful and friendly today. Thank you!

Very helpful staff were great

I have had a very positive experience using Safestore. The storage facilities are clean, secure, and well managed, but what really stands out is the excellent customer service.

The staff are always friendly, professional, and genuinely willing to go the extra mile to help. I recently had difficulty arranging a removal date. My storage contract renews monthly, and if I missed the renewal date by just a few days, I would have been charged for the entire following month.

I explained my situation to one of the team members. She immediately spoke with her senior colleague and called me back shortly afterwards with a solution. Instead of having to pay for another full month, they arranged for me to extend my contract by just one week, which was exactly what I needed.

This was a thoughtful and customer-focused approach that saved me unnecessary expense. I really appreciate the effort the team made to help me. Thank you to everyone at Safestore for providing such outstanding service. I would highly recommend them to anyone looking for a reliable storage company.

Excellent service from Alfan at Safestore Croydon. I had what felt like 101 questions before deciding on a unit, and he patiently answered every one of them over the phone before taking the time to explain everything again in person. He made the whole process simple and put my mind at ease about storing my belongings safely. Thanks again Alfan.

Turned up 45mins before closing, without an appointment, and the staff was very accommodating!

Fantastic storage company. Wouldn't use anywhere else. Great discounts. Amazing staff. Especially Carrie and Sean. Who have went above and beyond. Will be back. Thanks guys for Amazing service at difficult stressful time. Credit to the company. 😊

I have experienced outstanding customer service at Safestore St Johns Wood. The staffs are very kind, resourceful, knowledgeable and very friendly. David is super kind and Alicia were great! A particular shout out and appreciation goes to Alicia who went over and beyond to accommodate me for half an hour after closing time so that I could put my things in storage for that day, that was very very helpful! Thank you for very much and please kindly keep up the good service.

Great company. Great experience. Ingrid (apologies, I think that was her name), was very helpful with explaining everything and showing me around.

I'm extremely disappointed with my experience with Safestore Barking and Dagenham.

I understand that companies have terms and conditions, including notice periods. My complaint is not about the existence of those terms, but about the complete lack of flexibility and meaningful consideration of my individual circumstances.

When I originally booked storage, I chose a smaller unit. Safestore was unable to provide it, so I agreed to rent a larger, more expensive unit instead and paid the additional cost.

I had been a paying customer since mid-May and always kept my account up to date. I received an invoice for the next billing period on 21 July and contacted Safestore just two days later, on 23 July, to advise that I would be vacating the unit. I then cleared the unit immediately, meaning I was no longer using the storage space.

I explained that I had recently moved home during a very stressful period, that I'm a student with limited income, and that I had also recently been diagnosed with ADHD, which significantly affected my ability to keep on top of numerous administrative tasks during the move. I was not trying to avoid my responsibilities, I contacted Safestore as soon as I became aware of the issue.

I asked for my circumstances to be reviewed as a goodwill case. Instead, every response simply repeated the company policy. None of the specific circumstances I raised appeared to be considered.

When I attended the store to vacate my unit, I was encouraged to pay the outstanding balance immediately. When I referred to the 14-day payment period that had previously been communicated to me, debt collection was mentioned. Although I later received confirmation that I had 14 days to pay, I ultimately paid the £79.44 because I felt pressured by the repeated references to debt collection while my complaint remained unanswered. All this for an empty unit and an unused service.

I also submitted a formal complaint, but before receiving any response I felt I had no realistic option other than paying the charge.

Good customer service is not only about applying policies; it's also about considering individual circumstances. Unfortunately, throughout this experience I felt that policies consistently took priority over fairness, communication and customer care.

I hope Safestore reviews how cases like this are handled in the future so that customers requesting a genuine goodwill review receive meaningful consideration rather than repeated references to the terms and conditions. But I definitely won't use their service ever again.

Professional, friendly and helpful.

Best experience for storing my personal stuff.

I have to write this review and congratulate the staff at Safestore Bolton North store, especially Tonya who always has a smile for everybody and is always willing to assist with any help you might need. The store is run very well and is run in a very professional way. Great atmosphere. I highly recommend using this place if you ever need storage.

It is so lovely to find a company that is so cooperative.