I bought fire alarms and a CO alarm. CO alarm (Kiddie brand, 10 year sealed battery and supposed to have 10 year lifespan) started having faults when it reached 3 years old. I thought I would probably... See more
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Review summary
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Excellent customer service and advice. Replacement units were very easy to fit and great value. No need to call electrician to wire in new base units. Order was processed immediately and delivered v... See more
I ordered a Samaritan defib Pad replacement - it arrived within a few weeks! Great service considering so many places couldn’t seem to get them. My defib is now up to date again.
We've been in our new build for near 10 years and the alarms are needing replaced. As they are hard-wired into the mains, we didn't want to replace the whole unit, however our units are discontinued.... See more
Company details
Written by the company
We are the UK’s most progressive and customer-focused fire safety provider offering over 6,000 products and services. We pride ourselves on a total commitment to customer satisfaction and have won several customer service awards. We also operate the UK’s largest online fire safety portal, offering not only best quality products at reasonable prices but also making best use of internet technology to offer our customer free services, such as test reminders, free log books and fire risk assessment tools. We are serious about a greener way of operating and are actively working on minimising our impact on the environment. We use 100% Renewable Electricity and produce most of our energy we use with our 1000sqm Solar PV installation, which generates 146kW of power. With the help of our manufacturers, we have managed to replace much of the plastic packaging materials and create new packaging materials through the recycling and re-manufacturing of our old cardboard packaging.
Fire Safety Solutions
Written by the company
- Exclusive Warranties
- We offer 5 year warranties on all our essential fire safety products as standard.
- Best Price Guarantee
- We will not be beaten on price and if you find the same product cheaper on another UK website we will match it.
- Certified Professionalism
- We have achieved numerous professional certifications including ISO9001, BAFE and CHAS.
- Free Replacement After Fire Guarantee
- Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us.
- Corporate Memberships
- Proud to work with leading industrial bodies such as the Fire Industry Association and the British Fire Consortium.
- Manufacturers' Partner Of Choice
- We have developed partnerships with leading fire safety manufacturers including Sprue, FirstAlert, Fireco, Geofire, Phoenix, Nest, Orbik, Jewel, DeRaat, Evac+Chair and Britannia Fire. We operate successful dedicated online platforms for our partners. We also provide the Chief Fire Officers Association's 'Blue Watch' online sales portal.
Free Shipping On Safes, Dorgards And A Range Of Other Products
Any order containing one of the above products is shipped for free.
A range of our products including Dorgard Fire Door Retainers, Agrippa Fire Door Holders, Fire Safes, Security Safes, Evacuation Chairs, Defibrillators and other equipment are shipped for free. Any order containing one of the described products is shipped entirely for free.
Contact info
33 West Street, LN13 9FX, Alford, United Kingdom
- 0800 612 6537
- support@safelincs.co.uk
- www.safelincs.co.uk
Save Over 50% on Your Extinguisher Costs
4.7
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent service
Excellent service, competitive pricing and sorted out my issue immedaitely.
11 May 2026
Unprompted review
Honourable
Damaged alarm arrived but this was swiftly replaced without question.
18 May 2026
Unprompted review
False Promises
Ordered fairly standard products on the 5th of May with next day delivery and showing in stock, phoned on the 8th to query where they were to be told the stock was expected that day and would be dispatched that day or the Monday. Called the Tuesday as no sign of a parcel, only to be told the expected re-stock date was the 19th, phoned the 20th, only to be told it's the 27th. Zero updates, zero accountability.
Updated my review and rating, as I did receive the items after posting a review, but the overall experience was poor.
20 May 2026
Unprompted review
Reply from Safelincs
Good afternoon Elliot,
Thank you for your feedback, and I sincerely apologise for the inconvenience caused by the stock issue with your order.
I did try you call earlier, though I understand you may be very busy.
We have now resolved this internally and your order has been dispatched via express shipping, with delivery expected tomorrow.
We appreciate your patience and understanding while we worked to sort this out.
Please don’t hesitate to contact us if there’s anything further we can help with on support@safelincs.co.uk
Laura
Customer care manager
Where is my product?
We have placed an order on 01/05/26 but unfortunately we have still yet to receive the product. We have not received any information other than the initial order reference, no tracking information has been sent, and email queries are unanswered.
I had to give it one star just to write a review.
20 May 2026
Unprompted review
Reply from Safelincs
Good afternoon,
Thank you for your feedback, and we sincerely apologise for the delay regarding your order.
Unfortunately, the item you ordered was out of stock at the time, with an expected dispatch date of around 22nd May, though I do apologise if this information wasn't freely available at the time of order. The supplier has now provided us a new expected dispatch date of around 28th May.
We have recently contacted all affected customers with an update regarding the delay and the expected timescales. If you have not received this, please check your junk/spam folder or contact us directly so we can assist further.
We truly appreciate your patience and apologise again for the inconvenience caused. We are working hard to get all delayed orders fulfilled as quickly as possible.
Please feel free to get in touch with us directly on 0800 612 6537 or support@safelincs.co.uk if you wish to discuss anything further.
Kind regards,
Laura
Customer care manager
All good plug a nd play
All good plug a nd play. Only wished they took Blue Light for armed forces
9 May 2026
Unprompted review
replacement heat detector
Always delivered a good service and willing and able to provide appropriate advice and guidance.
15 May 2026
Unprompted review
Reply from Safelincs
Good afternoon,
Thank you for taking the time to review Safelincs and we appreciate all feed back received.
I am very sorry to hear about the issues regarding the delivery of your order.
Please would you be able to contact us directly on support@safelincs.co.uk or 0800 612 6537 so we can discuss this with you, and assist in any way possible.
I look forward to hearing from you.
Kind regards,
Laura
Customer care manager
Good company to use
I had very good service from Safelincs. The ordering process was easy and my parcel arrived on time.
26 April 2026
Unprompted review
I was amazed that my order was…
I was amazed that my order was delivered free the next day
20 April 2026
Unprompted review
Prompt delivery & no hassle over warranty claims
A good selection of detectors, delivered promptly as per order. Order was to replace my old life-expired detectors. A few of these had failed before the warranty expired and Safelincs sent replacements at no charge by return of post without quibbling.
22 April 2026
Unprompted review
Faulty Carbon monoxide detector
Ordered a carbon monoxide detector, as a replacement for an old unit. The item arrived as expected, but was slow to be sent. The batteries included were loose, Duracell. (Not Kodak in sealed plastic). When inserted, the fault light came on and the unit alarmed repeatedly, I checked the batteries they show full charge. I contacted the company, with these details no reply until the end of day 48 hours later. I had initially asked for a refund or replacement. The response asked what I wanted, so I replied refund. I received a response today, Monday, asking for batch numbers and photographs. Surely this could have been requested in the initial message? I have now contacted eBay to request a refund. Looking at other reviews I found similar problems with other customers. Given the poor attitude and slow response I have bought a similar item, same brand, from a local shop, with batteries sealed in plastic, it worked immediately.
27 April 2026
Unprompted review
Reply from Safelincs
Good afternoon,
Thank you for getting in touch with Safelincs and taking the time to review our company. We appreciate all feed back provided to us.
I can confirm that we receive our stock directly from the manufacturer as new and unused items. Our stock all comes with Duracell batteries, though not in plastic packaging as we have an agreement with them to try and reduce our carbon footprint, and have as little plastic as possible, doing our part for the environment.
You initially contacted stating that your alarm was faulty, and I do appreciate that all new items should work correctly, there are occasions when there may be one or two that sneak through the initial testing phase by the manufacturer, though they offer a very good warranty for this reason.
My colleague had performed some basic trouble shooting questions to try and determine the fault, and requested the alarm details to initiate the refund as requested.
I can see that you have since provided the required details, and your order is being refunded in full.
If you wish to discuss anything further, please don't hesitate to get back in touch.
Kind regards
Laura
Customer care manager
Great company
Great company, and speedy delivery of products. No hesitation in recommending or using again.
3 April 2026
Unprompted review
Terrible experience with Safelincs
Terrible experience with Safelincs. Cancelled my order because after 15 days it had not been dispatched. Emails went unanswered, and have still not been answered to this day. Had to go onto their online chat to twist their arm into giving me a refund. I don’t know how they received such a good rating on trustpilot, but right now in April 2026 this company is completely dysfunctional and unprofessional.
17 April 2026
Unprompted review
Reply from Safelincs
Good morning Alistair,
Thank you for taking the time to review Safelincs.
I wish to sincerely apologise for the delay regarding your order. The item in questions was due in to us around 10th April as advised, however there was a delay with the production and the manufacturer postponed the delivery to a later date.
Your latest emails on Thursday were unfortunately not answered straight away due to a high number of emails we are receiving, though we do endeavour to answer emails within 48 hours where possible.
I can see that your order has been refunded since speaking with a customer service staff member on Friday.
I apologise again for the delay in answering the emails. We would encourage everyone to give our customer service team a call on 0800 612 6537 if they wish to discuss anything urgent.
If there is anything else I may be able to help with, please don't hesitate to get in touch directly by calling our customer service team.
Kind regards,
Laura
Customer service manager
Order arrived as advised
Order arrived as advised, unit fitted perfectly to old base, charged up and regular test works. Unknown is what happens if there is a real incident and I’m hoping that will never be tested.
16 April 2026
Unprompted review
Really helpful
Really helpful, knowledgeable of their products and relevant regulations which made the whole process easy, hassle free and useful!!
6 April 2026
Unprompted review
I made a mistake during the on line…
I made a mistake during the on line ordering process, I telephoned and was both surprised and delighted when the 'phone was answered by a human being. The responder corrected my error and the corrected order faithfully executed. That, in today's on line world was a welcome surprise, long may you continue to offer such a supportive service.
30 March 2026
Unprompted review
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