Ryanair Reviews 29,993

No way to speak to a human on their phone line. Really appalling service.

1 star is to high got left behind due to new passport control, got to gate people still in line to get on only to be told plane had gone and locked door and not let us on . 5 days until next flight ,had to get a hotel at nearly midnight at my cost and pay more for next flight. First time with this airline,never again

Took me 1 hour to book the ticket due to the app not accepting the payment and throwing me back to the main screen multiple times while raising the price and finally accepting the same card after an hour of my time and some extra pounds.

I could not check in online because of their app malfunction. Charged €110 (55x2), more than cost of the flight, at the airport. I documented as much as I can. The claim to Ryan was naturally rejected (most probably by a robot). Now I submitted a claim to the national civil aviation authority and EU customers protection body (ECC-Net) and I will go to the court if these claims will not work. If everybody who suffered from unfair charges will do the same, they will think about it, I guess.

Only gave it one star because I could not give it zero! Worst airline in the world! Charges amount to theft, being charged twice for the same bag, absolute disgrace. Never flying with them again!!!

The only reason i put 1 star is because i don't have other choise.
Absolutely unprofessional company.
I had 2 trips tur and return and i could only online check in the 2nd one in both my way and return. The cost at the airport is 55€ check in and 35€ for a 8kg handbagage.
On my way home , i had a connected flight and an hour and 20 minutes margin to take the other flight back home.
They had us sitting inside the airplane for about 45 minutes inside the heat which resulted to me missing my connected flight back home.
And the agents? They refuse to asssist me or give my money back!
I wouldn't even recommend my worst enemies such unprofessional company like R***air.
All the worst!

Flight Bergamo–Barcelona with Ryanair.

I would like to formally report an issue regarding the hygiene conditions on board. Upon arriving at my assigned seat, I found it in an unsatisfactory state, with visible crumbs and a lack of basic cleaning from the previous flight.

I would like to clarify that the cabin crew handled the situation professionally when informed. However, the issue appears to stem from insufficient turnaround time and operational procedures rather than individual responsibility.

In 2026, it is reasonable to expect a minimum standard of cleanliness on any commercial flight, regardless of pricing structure. This expectation is particularly valid given that additional services, such as baggage, significantly increase the overall cost of travel.

This was not my first experience of this kind, but it was the most noticeable. I am not seeking compensation; rather, I hope this feedback will be taken into account to improve service standards.

Ensuring basic hygiene conditions should be considered a fundamental aspect of passenger service.

Paid twice for a suitcase because the member of staff gave us the wrong info, then lied to his colleague about what he told us at the baggage drop off rather than taking responsibility.

Ryanair: where the flight is cheap, but your will to live isn’t.

They advertise £19.99 fares like they’re doing you a favour, then rinse you for everything except oxygen, and give it time because that’s probably next. Want a seat? Pay. Want to sit next to your mate? Pay more. Want a shred of comfort? That’ll cost you as well.

The check-in system feels like a trap. You get a tiny 24 to 2 hour window to check in. Miss it and suddenly it’s £55 for a boarding pass. A paper one, from a company that pushes being “paperless”. And if their app doesn’t work? Still your fault apparently.

Then you’ve got the staff, who act like every passenger personally wronged them. Zero flexibility, zero common sense, just pure “computer says no” energy. I watched them go after an elderly couple because their bag was a few centimetres over. Same bag they’ve used for years. Didn’t matter. Out came the measuring frame and another fee.

Try to raise an issue and you’re met with the attitude of a scorned ex who’s already decided you’re in the wrong before you’ve even opened your mouth. No accountability, no interest in helping, just cold, rehearsed responses.

By the time you’ve added all the extras, your “cheap” flight has more add-ons than a Kardashian. At this point I’m expecting a charge existing.

Honestly, I’d rather flap my arms and see what happens.

In Gdansk airport, oddly only the people of color were picked out of the line to pay additional fees for backpack that was too large. Other bags were oversized but not made to check them. Very strange

When about to board our flight to pisa today 22/04/2026 we were told it was delayed. Five minutes later we were told we could board. We got all the way to the plane and were told we can't board we have to make our way back to departure lounge where we would be held up by over two hours.. Ryan air would issue our vouchers for food and drink...
Ryan air, where on earth do you think a £3.00 voucher is going to get food and drink from.. absolutely disgraceful service.
Sorry, no more will I fly Ryan air this happens too often.

I suppose I don’t really have anything new to add that hasn’t already been said. Blatant disregard for customer satisfaction, treating customers with distain. The reason I’m writing the review now is I’ve just been onto their UK number which says that you can talk to somebody. When you say to the voice recognition software “ I want to speak to an agent”, it says thank you for calling Ryan and cut you off! I work in the business myself so I can appreciate cleverly engineered cost-saving initiatives, but there’s not much cleverness about Mr. O’Leary’s business.

I recently travelled with Ryanair from Manchester Airport to Prague with my daughter, and I feel compelled to share a deeply upsetting experience at the boarding gate.
I chose to avoid the queue and waited near the gate until most passengers had boarded. During this time, I observed that not a single passenger ahead was asked to place their luggage in the size checker. However, a group of around 20 passengers from the Orthodox Jewish community, who were seated nearby and boarding later, were all stopped and required to have their bags checked. Several were then charged for their luggage being marginally over the size allowance—by what appeared to be just one or two centimetres.
The contrast in treatment was stark and deeply concerning. It appeared that this group was singled out in a way that others were not. I have never witnessed something that felt so clearly discriminatory.
As I walked to board, I passed a young couple from this group repacking their belongings after being stopped. I commented on how unfair the situation seemed, and the woman responded by apologising. That moment stayed with me—it was upsetting to see someone feel the need to apologise in response to what appeared to be unfair treatment.
This experience left me genuinely saddened. In today’s world, there should be no place for behaviour that appears discriminatory or biased. I strongly urge Ryanair to review how boarding procedures are carried out and to ensure that all staff are consistently applying policies in a fair, respectful, and non-discriminatory manner.
No passenger should feel they are being treated differently because of who they are.

How does Ryanair come to an £ figure to change an administration procedure. This is through a third party booking, and they have the customer phoning from pillar to post.
Charging 115 quid each way to change an error on booking, is just greed. Please correct me im wrong Ryanair!

We flew from Bucharest to Birmingham on 20th April and unfortunately the boarding experience was quite disappointing.

We paid for priority boarding, yet after queuing at the gate we were put on a bus and left waiting for around 15 minutes before being driven to the aircraft. We then had to wait a further 15 minutes before boarding — at the same time as non-priority passengers.

It made the priority service feel pointless and poorly managed. Hopefully this can be improved, as it didn’t reflect the experience we expected,
while the boarding process was frustrating, the cabin crew on that evening were fantastic. The male flight attendant in particular was very friendly and funny, and truly made the flight much more pleasant.

I'm a legal resident of Portugal with a pending residence permit renewal. A very normal situation for any immigrant here. Before my flight I opened a support case to confirm that Ryanair would board me on a direct flight back to Portugal with the documents I have.

The reply was: "please provide more information." That's it. No list of what was missing, no questions, nothing to act on. I wrote back with even more context. Same stock reply. Then they closed the ticket (case 75284822).

Opened a second case, wrote plainly: "please escalate to a supervisor or ground operations." Copy-paste answer again within hours. Same generic "please provide more information."

So there is no way to know what Ryanair actually wants, because they never say. There is no way to escalate, because no human is reading. There is no commitment in writing before the flight, because the policy is to dump every decision on the gate agent in Morocco.

I am not asking for anything unusual. It's a documented situation with a clear answer. Ryanair's support team is either a bot or people pretending to be one. I've never experienced anything like this with any other airline. If your situation is not 100% standard, you are completely on your own.

You can tell if a company cares about its customers if they claim their profile on trustpilot and respond to customers reviews. Ryan Air have done neither which says it all !
Absoloute robbing scammers.
I have never used this company before but had to on this holiday unfortunately and I will never ever use them again.
We flew from Leeds to Poland with no issues and no issues with my flight bag. On the return journey I was told to put my bag in the measuring compartment. It was too wide as there were gifts in it.i have a mental health disability and this has never happened to me before so I panicked but the extremely rude staff members response was and I quote..I don't have time for this and forced me to pay £50 for the bag. I was furious as there many other passengers with larger bags than mine not being stopped and I realised later that I could have just emptied some items ftom my bag into my sons bag which was nearly empty. And that should have been explained to me but wasn't as they clearly want to rob as many customers as possible. I have been on hundreds of flights with different airlines and not once experienced any problems. My flight bag fitted easily under the seat on the plane.
I am disgusted with Ryan Air and their staff and would advise anyone to pay that bit more and use a reputable airline for your mental health.they completely ruined my holiday experience which is unforgivable

SCAM airline!!! You pay the same price for tickets as anywhere (like TAP) BUT if you haven't checked in, EVEN IF you can't, they charge you 55 euros PP MORE! Thos should not be allowed!!

I was invited to visit Alicante Spain by a friend for a two week visit, and used Ryanair for that flight! I downloaded their App., and followed the instructions, and paid for my flight; which was fairly easy, i received confirmation of my flight immediately, and then a few minutes later received an e-mail informing me that I had booked the flight through a third party travel agent., WHO HAD NO COMMERCIAL RELATIONSHIP WITH RYANAIR! to sell their flights! Therefore, Ryanair has blocked this booking! then a while later i received confirmation of my flight! I was informed to arrange my online check-in within 24 hours of the flight through the App, and was told i could not get a
check-in. We went to the airport and i checked with an employee, who after a while arranged check in late for an extra £30. I was informed by the ajent that this happens all the time. I accepted the situation and we eventually boarded the flight. this was all very distressing. SO !?!?!? on our attempted return flight.
I went through this whole situation once again, and with only minutes to go till close of boarding, eventually got permission to board. VERY VERY VERY DISTRESSING. I shall never use This company EVER again. and would advise others to find alternative flights. GRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

had a very frustrating experience with your service.
I booked a flight through your platform and was charged approximately £200–£250. Shortly after completing the booking, I received communication indicating that the flight had been cancelled and that a refund was on its way.
Based on this information, I reasonably assumed that the booking was no longer valid and was forced to urgently purchase an alternative flight with another company.
However, despite receiving a cancellation and refund notification, the amount was still taken from my account, and the booking later appeared as “confirmed” again. This situation is extremely confusing and unacceptable.
As I relied on the cancellation message and have already made alternative travel arrangements, I request a full refund for this booking.
I have supporting evidence of the cancellation notification and payment, which I am happy to provide.