Rxmd Reviews 30

This company straight stole almost $400 from me! I ordered a package that I never received and when I asked for a refund they stopped responding to all my emails. DO NOT USE THIS COMPANY THEY WILL STEAL YOUR MONEY!!

They use deceptive practices after you cancel your subscription.
I had subscribed many months ago but had canceled.
Received an email from my own pharmacy for a prescription refil which I normally answer "yes".
RXMD uses the same format to trick you into an order.
"Be ware of their deceptive practice".
My attempts to cancel within minutes could not be honored, they flatvout denied a refund even if the order was not shipped. They have no scruples into setting a trap to their subscribers. Be ware !!!

I had a plan with Rxmd where I could order when I needed a refill. They would e-mail me occasionally to see how things were going. Then those e-mails stopped. A few months later I signed into my account and there was no way to reorder. I contacted their support team and got no response. I’m assuming I wasn’t profitable enough for them to keep my account active.

I was not put on hold I was greeted by a live person who was knowledgeable about all the products polite and able to honor all of my requests I've been with this company for four and a half years and don't plan on leaving at all every experience I ever had with them has been wonderful they go out of their way to make their customers happy and it's so obvious and this makes me happy in a day where so many companies could care less about their customers but not RX meds the fact that they care about their customers is so obvious two of the request that I made I expected to be refused but they were honored without even a second thought love this company

Avoid this company

Over a period of 2 years I was regularly and unabashedly solicited by RxMD via email and text to reorder their products. After not ordering from RxMD for 2 years I called them and ordered 1 item. Subsequently, I received an email of my order, which included 2 add’l items I had not ordered, for which I was charged an additional $40. I saw they had been charged to my credit card and I immediately called RxMD and notified them of their error. I requested that these items be removed from my order and the $40 refunded to my account. I was told that they had not been shipped.

About 5 days later my order arrived with the 2 items included. I next emailed RxMD, requesting that they process a refund and provide instructions on how to return the unopened products. I also called them and was told they would research my order and get back to me. Repeated calls to them and the promised research never happened. I was ignored.

I reported RxMD to my bank as a fraudulent order. Five (5) weeks later, their conclusion was that I had ordered the products in question. RxMD concocted a story to make my bank think that I had. I damn well know what I ordered.

When originally formed, the company had excellent, responsive support. Those days have passed. I can only conclude that the company systemically trains their sales and support staff to mislead customers. This is a “bait and switch” tactic employed by unscrupulous companies.

Their marketing materials claim…

“Satisfaction Guaranteed” - NOT!

The reviews on their website show overwhelming positive comments. These are presented to only reflect the positive. They do not allow you to access an unfavorable review.
It would have been a simple thing to simply refund the charge for the products shipped in error. Instead, they have opted to receive a poor review and to create a very unhappy customer. I cancelled my account today. Vote with your feet and consider ordering your meds from other providers. Today there are lots of options.

I want to give a shout out to Skylar for helping me manage my prescription. She’s very professional and efficient. Great employee experience !!!

It was great service

charles was great answered all my questions and took care of the issue i was having ..very smooth

Phyllis was very helpful and professional. She assisted me in making the necessary changes. She was courteous, efficient, and was very polite and personable. I have always had good experiences with the customer service team. Thank you.

Shaniqua was wonderful. Polite, informed, and courteous. If the product is as good as her I just hit a home run.😎

I give 5 stars to jasmine because she made an awkward call very pleasant. She deserves 5 stars . She was so helpful and gave me a price below any competitor. Thank you jasmine!

I lost my credit card so I had to call and change payment method. Usually this type of process sucks!!! But LaBresha helped me out and made it as painless as possible! She was kind and professional. I appreciate you LaBresha!! I hope your company does too!

Phylis was very helpful and dealt with my issue promptly.

Tanika was great and very helpful. Great customer service !

Charles from customer service is one of the most professional, courteous, representatives I have dealt with in sometime. He was helpful in every way and went above and beyond to help with my situation.

It was a pleasure talking to Phyllis in customer support, she was very professional the best of the best. she was able to handle my particular situation with ease and we were done before I knew it. I would not hesitate to call again if I ever needed help again she was so understanding and very polite, bravo on your part for hiring such a professional lady.

Tanika helped me with my account over the phone. Polite and easy to talk with going through my account and rx.

When you go to cancel a subscription with other companies, they try to hard sell you on keeping the subscription and that did not happen with Phyllis at RxMD. She was very polite and asked me kindly why I was stopping my subscription and I told her it was too costly to continue and I had not seen the benefits of subscription. She offered me a discount and another alternative in which I declined. She politely wished me a good day and that was it. Thank you Phyllis for being polite to me today.

YOU PAY FOR THE CONVENIENCE: Please Note: By signing up on the website you are committing to a two-order subscription. In my case, it was a second order of Doxepin for $204.00.

You can get the same medication at most retail pharmacies for less than $10.00. (See Good RX). The Rx Md proscription os not portable to another pharmacy.

Spoke to Phyllis about an order issue and she solved it right away and gave me a deal on another product