Ruroc Reviews 23,474

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their exceptional quality, stunning designs, and comfortable fit, often highlighting the lightweight feel and impressive airflow. Many consumers also commend the fast delivery service and the overall ease of the ordering process. The customer service team receives consistent appreciation for their helpfulness, quick responses, and effective resolution of issues. However, some customers also noted occasional issues with product quality, such as air leaks in visors or fragile components. A few people experienced difficulties with delivery, including incorrect addresses or delays, and some found the customer service to be less helpful in certain situations, particularly regarding returns or missing parts.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising the helmets' stunning visual design,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the helmets' aesthetics, comfort,... See more

Customer service

Users describe positive interactions with customer service, highlighting fast, efficient, and helpful... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased 2 helmets Ruby & Carbon Fiber and upon receipt was not happy with color match of Ruby to my bike, although the Ruby is beautiful. Sent it back and purchased the Eclipse model. Love the helme... See more

Rated 5 out of 5 stars

This is a visually stunning helmet ! And after riding wearing it was very impressed! Very comfortable! Fidlock I got used to very quickly ! Fitted the blue mirrored visor but look forward to the Dark... See more

Rated 5 out of 5 stars

I got in touch with their customer services regarding an issue that had occurred to my photocchromic visor that I ordered from them and I was expecting because of the bank holiday weekend maybe a few... See more

Rated 5 out of 5 stars

Easy ordering, fast shipping, and great customer service. Previously I had an Atlas 2.0 Crimson, and I just retired that one and bought the Eox 2.0 😊 Everything great! The only thing I would change i... See more


Company details

  1. Motorcycle Equipment and Accessories Store
  2. Winter sport Store

Written by the company

In the beginning, Ruroc founders launched the world's first full-face snow-sports helmet. Today it is the globally renowned RG1-DX. Known for its signature aesthetic, extreme safety, and detachable faceguard. The full-face RG1-DX was designed to protect against sub-zero temperatures, tree-line branches, back-country rocks and park rails. The RG1-DX is no longer the only available helmet on the Ruroc roster. On February 27th 2019, Ruroc dropped the ATLAS motorcycle helmet on the world. The ATLAS helmet quickly gained popularity in the world of moto, with its instantly recognisable style and the lightweight solidity of carbon-fibre. Exactly one year later, the ATLAS 2.0 propelled the brand to the next level of industry prominence. Having listened to customer feedback about the original ATLAS; we internally restructured the ATLAS 2.0 for improved comfort and sizing accuracy, reduced wind-noise, fitted a visor locking pin, designed a tool-less and more tactile visor and fitted a range of other awesome features. In the middle of 2020, Ruroc introduced the BERSERKER streetfighter style motorcycle helmet. Off-road styling met street performance with an aggressive and aero-dynamic safety-certified carbon-fibre shell. The BERSERKER helmet has grown popular for its non-conventional and non-conforming style. Built primarily for on-road ripping, riders all over the world have worn it for a range of EPIC purposes - including snowmobile riding, ATV use and off-road moto use. Less than three months later, Ruroc launched the LITE Ski/Snowboard range. An open-face, pro-performance helmet tried and tested by some of the world’s greatest snow athletes; including Max Parrot, Tanner Hall, LJ Strenio and more. One thing is certain, the LITE helmet is a light helmet that is heavy on high-tech features. Available with the newly developed Shockwave audio ear-padding, fitted with the industry-leading Fidlock buckle and rotational-impact technology built into the helmet’s EPS structure. Combined with the wide-viewing and fogless optics of the pro-performance LITE goggles, the LITE setup is a force to be reckoned with.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

23K reviews

5-star
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1-star

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Rated 1 out of 5 stars

Get an gift by my mate as a birthday…

Get an gift by my mate as a birthday gift, unfortunately gift arrived seems to be like used, some scratches on helmet, (also quality of a helmet paint very poor), tried to contact CS, received reply with answer that warranty is not transferable, ( which is non sence, as on check out or description no such terms as warranty not transferable, only if yuo research On web site then you will see this, which is not something you do whenever you buy product. Those things needs to be visible on check out) so i have accepted this answer, this is why 1 star is there. Beside this checked general condition and quality of a product and can guarantee product it self don’t match with price at all, one of my cheapest helments has way better quality and more safe than any ruroc helmets. Starting from paint which will definetely go off after less than season, visor which always foggy, poor isolation, chinlocks which will ripp of after few uses, no sun visor. So in general its okay as a snowboard helmet but definetly not as motorcycle helmet. Would not suggest anyone to purchase anything from Ruroc especially wgen they offering something free which is at the end not free, not included or faulty, or yuo might need to research their website for more information

5 April 2026
Unprompted review
Ruroc logo

Reply from Ruroc

Hello there,

Thanks for your review.

We apologize you've had this experience with us.

We can only discuss orders with customers who have originally purchased from us. If you're able to contact the original buyer then please respond to the email that one of our Team members has sent you regarding this.

Kind Regards,
Ruroc.

Rated 5 out of 5 stars

Hello team

Hello team, thank you so much for the assistance and follow up. I wanted to let you know that Katie was amazing with the timeliness and support. I love the helmet and add-on’s with the Bluetooth, this is def my favorite moto helmet I have owned. I love rocking it and I love the logo. Thanks for you help Katie!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

My Exo 2.o helmet.

The Exo 2.0 helmet of which I bought is a great helmet which will go well with my new Harley davidson cvo street glide and has a great Bluetooth system which works well....and I'd like to thank Katie for helping me with my order....Great service.😎

1 April 2026
Rated 1 out of 5 stars

Worst experience ever with helmets

This has been the worst experience I've ever had with a new helmet and will recommend that no one i know ever buy your products..

1 April 2026
Ruroc logo

Reply from Ruroc

Hello Michael,

Thanks for your review.

We apologize you've had this experience with us.

A member of Team has reached out to you via email.

Please reply to this so we can assist you further.

Kind Regards,
Ruroc.

Rated 5 out of 5 stars

Easy and great return and replacement

I ordered a helmet and it was to small I started a return and it was super easy I was sent a ticket and they automatically sent a new helmet in the size up once the first helmet shipped it was super quick and simple and really showed how much they care about making things easy on your end as well

1 April 2026
Rated 5 out of 5 stars

Ruroc Service

Super happy with the service of Ruroc team! Got the helmet in indonesia but unfortunately size doesn’t fit! So we end up with exchanging the helmet. Fast and clear response! Especially Madeleine! Thank you guys! Keep it up! Highly recommend! Helmets are 🔥!!!!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

I bought a new helmet and on the first…

I bought a new helmet and on the first use the chain cover /protector broke.The plastic hooks that click on the helmet are really poorly made and not reliable. So disappointed.

7 April 2026
Unprompted review
Ruroc logo

Reply from Ruroc

Hello Raquel,

Thanks for your review.

We are sorry to hear about your negative experience.

We have requested further information from you so that we can look into this further.

Please respond to this and we will reach out to you as soon as we have your contact details.

Kind Regards,
Ruroc.

Rated 3 out of 5 stars

I am not very Happy with the new helmet

I am not very Happy with the new Helmet. The Shokwave is not fitting perfectly. It feels like it is not ment to fit there. It Works fortunately.. but putting in the Speakers was a lot of Pain for that price!

The Helmet feels little cheap for a 500 dollar Helmet. No gift, no love. I Would expect more.

20 March 2026
Ruroc logo

Reply from Ruroc

Hello Sliman,

Thanks for your review.

We apologize you're having issues with your Shockwave unit fitting on your helmet.

A member of the Team has reached out to you via email.

Please reply to this so we can assist you further.

Kind Regards,
Ruroc.

Rated 5 out of 5 stars

I only found this company by chance…

I only found this company by chance when it popped up on my phone screen and how glad i am that it did! The Joker crash helmet is fantastic and what a deal i got from Ruroc! The service I recieved from start to finish was exceptional and delivery was fast! I was so impressed that i told a fellow biker who then purchased the Batman helmet and recieved the same first class service I received. Would highly recommend

30 March 2026

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