Rugvista Reviews 

1,454
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of beautiful carpets available in various sizes, noting that the soft products accurately match online pictures and provide fantastic overall quality. Consumers also highlight the smooth, exceptionally fast delivery service that easily exceeds expectations and arrives on time. However, some customers also noted durability issues, mentioning excessive shedding, loose corner seams, and visible flaws appearing after some time of use. A few other people also felt frustrated when items arrived folded rather than properly rolled up, leaving persistent creases that took a long time to disappear.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful designs, accurate... See more

Quality

Consumers find quality to be positive, highlighting beautiful designs, lovely colors, and great materials... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good customer service available on the phone which is something that becomes rarer these days. Very good quality carpet at a competitive price. They also have a wide range of dimension for their rug.... See more

Rated 5 out of 5 stars

I really love my Afghanistan kelim rug, so beautiful! It did have a strong smell when I got it, but the smell is much less intense after two weeks and I believe the smell will go away altogether eve... See more

Company replied

Rated 5 out of 5 stars

“The shopping experience with Rugvista was great. Ordering was easy and the item was delivered within one week. So far, the carpet looks good; however, we will see how it holds up over time, as some r... See more

Rated 5 out of 5 stars

The carpet is very beautiful and exactly as described. I’m extremely satisfied with the quality. The delivery was also very fast—highly recommended!


Company details

  1. Rug Store
  2. also in
  3. Oriental Rug Store

Written by the company

Rugvista — Pomáháme lidem vytvořit domov, který milují. Rugvista byla založena v roce 2005 s jasnou misí a cílem: pomáháme lidem vytvořit domov, který milují, a usnadňujeme našim zákazníkům a činíme příjemným nalezení dokonalého koberce. Od samého začátku jsme se zaměřili na nabídku vysoce kvalitních koberců za férové ceny, přičemž poskytujeme hladký, pohodlný a bezpečný nákupní zážitek pro každého zákazníka. Dnes jsme hrdí, že jsme jedním z předních evropských online prodejců koberců, obsluhující zákazníky v mnoha zemích. Naše kolekce zahrnuje více než 30 000 koberců, od tradičně ručně vázaných orientálních koberců po moderní strojově tkané vzory; každý koberec je pečlivě vybírán tak, aby zajistil kvalitu, trvanlivost a nadčasový design, takže naši zákazníci mohou nakupovat s důvěrou při každém nákupu. Věříme, že nákup koberce by měl být stejně příjemný jako život s ním: proto poskytujeme jasné informace o produktech, detailní fotografie a intuitivní, přehledný online obchod. Spolehlivé doručení po celé Evropě, flexibilní možnosti vrácení a přátelská, rychlá zákaznická podpora činí nákup jednoduchým, bezpečným a bezstresovým pro každého zákazníka. Naše sídlo se nachází v Malmö ve Švédsku a působíme po celé Evropě; přitom kombinujeme skandinávské hodnoty designu s mezinárodním řemeslným zpracováním a moderními e-commerce řešeními. Náš tým každý den pracuje na zlepšování našich služeb, rozšiřování nabídky a inspiraci zákazníků při jejich interiérových volbách. Zavazujeme se budovat dlouhodobé vztahy se zákazníky tím, že poskytujeme vysoce kvalitní produkty, vynikající služby a transparentní, důvěryhodný a konzistentně příjemný nákupní zážitek. V Rugvistě pomáháme našim zákazníkům vytvářet prostory, které jsou osobní, útulné a krásné – jeden koberec po druhém.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,454)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful carpet

Beautiful carpet, the same as in the photo, fast delivery. We decided to return one carpet and exchange it for bigger one because we liked it so much, the money return was also very fast and without any problem

1 November 2022
Rated 1 out of 5 stars

The carpet arrived very crumpled

The carpet arrived very crumpled, packed in a small package. Delivery took more than a week

17 October 2022
Rugvista logo

Reply from Rugvista

Hi! We are sorry about the package. The delivery companies require us to fold the carpets, otherwise they would not be fit to be sent out. The carpet should regain its original shape after a few weeks, if you unfold it and use some heavy objects to flatten it. As for the delivery, it is regrettable that it took longer. We send the carpets out of our warehouse as soon as the order is received, and the delivery companies sometimes take longer. If you have any further problem with the carpet, please send us an email. Have a great day!

Rated 5 out of 5 stars

I would recommend

The carpets look the same as on the pictures. Nice colors, good quality. Delivery was quick and carpets well packed (didn´t get dirty on the way). It certainly wasn't the last purchase :)

11 October 2022
Rated 5 out of 5 stars

Big happiness

Very quick delivery, customer service worked perfectly, rug came exactly like shown on the picture. Great job!

28 September 2022
Rated 4 out of 5 stars

Woollen carpet

Carpet is in the same colours and technique as in the pictures. Unfortunately you cannot touch it in online shop,so I was surprised that the woollen hand made carpet is quite "biting".
But it is OK and I appreciate that it smells nice.

25 September 2022
Rated 5 out of 5 stars

Miran

I have been buying from this carpet company for several times and have always been very satisfied. Short delivery times, perfect quality/price ratio.

22 September 2022
Rated 4 out of 5 stars

Not exactly as in photo, but I am still happy

The carpet arrived to Czech republic really fast and it was packaged well, just a little dusty. I have to say it is not exactly the same as in the photo, some motives are kinda wobly, but I think that is something that comes with hand tufting. Colors are exactly like in photo and it is nice, thick and soft.

19 September 2022
Rated 5 out of 5 stars

Top Quality and satisfaction

The received carpet is stunning, beautiful, high quality, great design, thick and dense, I wished for this quality and I did received my dream carpet, it is 100 pro cent genuine stuff. The delivery time was almost overnight.

6 September 2022

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