Good customer service available on the phone which is something that becomes rarer these days. Very good quality carpet at a competitive price. They also have a wide range of dimension for their rug.... See more
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I really love my Afghanistan kelim rug, so beautiful! It did have a strong smell when I got it, but the smell is much less intense after two weeks and I believe the smell will go away altogether eve... See more
Company replied
“The shopping experience with Rugvista was great. Ordering was easy and the item was delivered within one week. So far, the carpet looks good; however, we will see how it holds up over time, as some r... See more
The carpet is very beautiful and exactly as described. I’m extremely satisfied with the quality. The delivery was also very fast—highly recommended!
Company details
- Rug Store
- also in
- Oriental Rug Store
Written by the company
Rugvista — Pomáháme lidem vytvořit domov, který milují. Rugvista byla založena v roce 2005 s jasnou misí a cílem: pomáháme lidem vytvořit domov, který milují, a usnadňujeme našim zákazníkům a činíme příjemným nalezení dokonalého koberce. Od samého začátku jsme se zaměřili na nabídku vysoce kvalitních koberců za férové ceny, přičemž poskytujeme hladký, pohodlný a bezpečný nákupní zážitek pro každého zákazníka. Dnes jsme hrdí, že jsme jedním z předních evropských online prodejců koberců, obsluhující zákazníky v mnoha zemích. Naše kolekce zahrnuje více než 30 000 koberců, od tradičně ručně vázaných orientálních koberců po moderní strojově tkané vzory; každý koberec je pečlivě vybírán tak, aby zajistil kvalitu, trvanlivost a nadčasový design, takže naši zákazníci mohou nakupovat s důvěrou při každém nákupu. Věříme, že nákup koberce by měl být stejně příjemný jako život s ním: proto poskytujeme jasné informace o produktech, detailní fotografie a intuitivní, přehledný online obchod. Spolehlivé doručení po celé Evropě, flexibilní možnosti vrácení a přátelská, rychlá zákaznická podpora činí nákup jednoduchým, bezpečným a bezstresovým pro každého zákazníka. Naše sídlo se nachází v Malmö ve Švédsku a působíme po celé Evropě; přitom kombinujeme skandinávské hodnoty designu s mezinárodním řemeslným zpracováním a moderními e-commerce řešeními. Náš tým každý den pracuje na zlepšování našich služeb, rozšiřování nabídky a inspiraci zákazníků při jejich interiérových volbách. Zavazujeme se budovat dlouhodobé vztahy se zákazníky tím, že poskytujeme vysoce kvalitní produkty, vynikající služby a transparentní, důvěryhodný a konzistentně příjemný nákupní zážitek. V Rugvistě pomáháme našim zákazníkům vytvářet prostory, které jsou osobní, útulné a krásné – jeden koberec po druhém.
Contact info
Lodgatan 11, 21124, Malmö, Sweden
- +420 800 470 335
- info@rugvista.com
- www.rugvista.cz
4.3
Excellent
1K reviews
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The carpet looks good
The carpet looks good; however, it is not 1cm thick as shown in the picture. My biggest shock was that it was folded 3 times into a square. It took about a week to flatten out, which it did.
22 April 2026
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Terrible experience and extremely poor customer service
We have had a terrible experience with this company. We bought two rugs from them: the first one a few years ago, and the second one almost a year ago. The first rug is excellent, but the second one is a complete disaster. It sheds excessively and looks absolutely terrible because it has developed visible bald spots. Our apartment has been covered in dust and wool fibers for a year. The shedding never stopped, and the rug is visibly falling apart.
The company rejected our complaint, claiming it is just "normal shedding," and instead offered us a ridiculous 10% partial refund. We have exchanged about 10 emails with them so far. Their approach is highly passive, dismissive, and completely anti-customer.
I strongly advise against buying from them. Save your money and avoid this company!
Update: It is ironic that they have time to respond to public reviews but not to resolve my open complain in their support sytem.
26 April 2026
Unprompted review
Reply from Rugvista
Dear Tomas,
Thank you for sharing your feedback.
We are pleased to hear that your first rug met your expectations. Regarding the second rug, we understand your concerns. Some degree of shedding can occur depending on the material and construction of the rug, particularly with wool products, and this is generally considered a normal characteristic.
That said, we regret that you are not satisfied and that our previous communication did not meet your expectations. This is certainly not the experience we aim to provide.
We remain available to review your case again and assist you further if needed. Please feel free to contact us with any additional details.
Kind regards,
Customer Service Team
Great choice
Great choice, very good quality, we have two rugs in kids rooms and they are both looking great and kids love them
31 March 2026
decent variety of products
decent variety of products
well I made two orders within a month so I must be happy with the store :-)
23 March 2026
Beautiful rug just from the photos.
20 March 2026
Bad packaging
Dodání trvalo dlouho bez jakékoli informace, i když byl skladem. Koberec dorazil složený místo srolovaný a po dvou týdnech je stále viditelné jak byl přeložený, koberec se zatím nenarovnal. Zvažuji podání reklamace. Delivery took a long time without any information, even though it was in stock. The carpet arrived folded instead of rolled up and after two weeks it is still visible how it was folded, the carpet has not straightened yet. I am considering filing a complaint.
18 March 2026
Reply from Rugvista
Dobrý den,
děkujeme za Vaši zprávu. Velmi nás mrzí, že doručení trvalo déle, než jste očekával/a, a že jste během čekání nedostal/a dostatek informací.
Jsme rádi, že jste spokojen/a s kvalitou samotného koberce, ale zároveň zcela chápeme Vaše obavy ohledně způsobu balení a viditelných přehybů.
Z důvodu omezení při mezinárodní přepravě musí být některé koberce pro přepravu složeny. Ve většině případů tyto přehyby postupně samy zmizí, ale chápeme, že to může být nepříjemné.
Pokud se koberec ani po dvou týdnech zcela nevyrovná, neváhejte prosím kontaktovat náš zákaznický servis na adrese info@rugvista.com — rádi se na situaci podíváme blíže a pomůžeme Vám.
S pozdravem,
Rugvista
Great experience
All good! Order was delayed for few days from expected time, but that wasn’t a problem. Good value for price, carpet is same as on pictures
17 March 2026
I am satisfied with the rugs I ordered
I am satisfied with the rugs I ordered. The product quality is great, and the delivery was quick and reliable. This is already my second order.
12 January 2026
I purchased a rug from Rugvista for…
I purchased a rug from Rugvista for approximately 4,000 CZK. After around six months, I noticed visible surface wear. At that time, I considered it cosmetic and continued using the rug. However, after about one year, the corner seam came apart and the surface looked significantly older than expected for a product in this price range.
When I contacted customer service, the initial compensation offered was 10%. Only after several rounds of communication was this increased to 30% as a goodwill gesture, without formal acknowledgement of a product defect.
While I appreciate the final refund, I am disappointed with how durability concerns were assessed. For a rug used in a standard household environment, I expected greater longevity.
3 March 2026
Unprompted review
Reply from Rugvista
Dear Antonie,
Thank you for taking the time to share your experience.
We’re truly sorry to hear that the rug did not meet your expectations over time. When reviewing cases like this, we carefully assess the photos provided, the product characteristics, and the time that has passed since delivery. After around a year of regular use in a household environment, some signs of normal wear and tear can naturally appear depending on factors such as placement, foot traffic, and maintenance.
Based on the information available to us, we were unfortunately not able to confirm a production defect. However, we still wanted to support you and therefore offered a 30% partial refund as a solution in this situation.
We appreciate you bringing this to our attention and we’re sorry that the situation caused disappointment. Your feedback is valuable to us and helps us continue improving both our products and our service.
Rugvista Customer Care Team
Large selection of beautiful carpets
Large selection of beautiful carpets. Fast delivery.
27 February 2026
large and variet offer
10 February 2026
Wide choice of carpets
Wide choice of carpets, excellent quality, good price, fas transportation
1 February 2026
“The shopping experience with Rugvista…
“The shopping experience with Rugvista was great. Ordering was easy and the item was delivered within one week. So far, the carpet looks good; however, we will see how it holds up over time, as some reviews mention lower quality.”
21 January 2026
quick delivery
the product was delivered quickly (earlier than was presented on the eshop web), the product is according the web presentation
20 January 2026
Beautiful carpet
Beautiful, high-quality carpet. Well packaged and delivered very quickly — I ordered on Friday evening and it arrived Tuesday morning from Sweden to the Czech Republic.
5 December 2025
Beautiful carpets
Beautiful carpets, quick delivery
Unfortunately one carpet with footprint but i will clean it
I can recommend rugvista!
10 January 2026
Wide carpet choice in so many colors
Wide carpet choice in so many colors. Very happy with my carpet, quality is great and colors are amazing. Also smooth delivery.
10 January 2026
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